"This is the second time we are ordering, and I will be ordering again. "
"Website was easy to use with a ton of options, and great prices, received discount on my order which was even better! Shipped and arrived quick. Quality and logo printing was great as well. Really happy with order! "
"MAKE SURE YOU READ ALL THE FINE PRINT. I PAID FOR EXTRA BANDS & THEN RECEIVED A DIFFERENT PRODUCT. 24 HR BANDS REFUSED TO SHIP THE CORRECT ONES TO MAKE ORDERED PRODUCT SO I WAS LEFT PAYING 2X TO MAKE EVERYTHING MATCH IN COLOR. NOT MY FIRST ORDER THE CO BUT IT WILL DEF BE MY LAST! "
"Very easy to create and make an order - Love it!"
"Being in eCommerce and customer service, I know great service. From the time I placed my order until it was in my hands, the customer service communication was excellent. I placed my order one evening at 9 PM, at 8 AM the next morning, they notified me of an error I made in designing my product. I replied, and within a couple of hours, they confirmed my change. No email going into the customer service abyss. I was most impressed with the fact that they had step by step chain of communication and statuses available within my order, so I could see what was happening at each stage of my order.
Finally, the cups I ordered were perfect. With reasonable prices, quality product, and impeccable customer service. I can't recommend them more!"
"Very user friendly interface for ordering!"
"Kept bouncing me out of checkout because of Zip Code"
“Hello, we regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. We are pleased to see that the order was successfully placed. Please know that it has been scheduled for production. You should receive email updates. Please keep an eye on your inbox/spam folder for update emails from us. For future reference, if you face any difficulty while placing the order please feel free to call us at 1-855-711-4467. We are always available to assist. Thank you.”
"The designing process is very intuitive to follow."
"it was great, easy to order and to create them"
"Thanks,
The Cozzies look great !"
"I have no idea how the service is until I get them. Kinda weird that the cheaper way to order is from China."
"easy to design and easy to order"
"not able to combine shipping "
“Hello, we regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. Please understand that we are unable to combine shipping because every order or line item has separate setup charges and the shipping charges are estimated separately for all. Also, you ordered sanitizers and lanyards. These are completely different categories of items and can not be shipped together. This is an industry-standard for the promotional products market. We hope we were able to clarify. For any queries, please feel free to call us. Thank you.”
"Able to upload custom images/design and create content on the website. Very user friendly. "
"the price starts out looking good but then you have a $10-$20 setup fee even if you uses the same design on multiple items. There are other upcharges as well so don't count on the first price that comes up. "
“Hello, we regret to hear that you had faced any difficulty when placing the order. Please understand that the charges that you noticed at the time of checking out is not hidden. The quoted price breaks you see on the website is for minimum customization. i.e. 1 side, 1 color imprint, Chinese production, standard turnaround time, etc. However, you will get charged additional for every additional service you add. i.e. Full imprint color, both side printing, US production, rush turnaround time, etc. These charges adds onto your price, making the product more expensive. Our goal is to always provide smooth navigation and service to our clients. Therefore, no charge is hidden and you get to see how how much you will get charged for every additional service you select. These charges will be shown beside the service inside a parenthesis, like (+5.00). As for the charges you mentioned, you were charge for Both side printing (+$5.00) & a one time setup fee (+$10.00). Please know that your order is scheduled for production. You should receive email updates on the progress of the order. Please keep an eye on your inbox/spam folder for update emails from us. For any queries, please feel free to call us. Thank you.”
"Always ready to help. Would recommend highly. A "real" person talks to you via the phone."
A rep from 24HourWristbands, imprint2022, has responded:
“Hello, We apologize for the inconvenience. Please understand that, you placed the online order for 300 printed wristbands & picked the additional feature "MAKE MY BAND A KEYCHAIN". On receipt, you filed a claim that you did not know that the entire order will be made into key-chains with printed silicone wristbands. Unfortunately, we rejected that as a valid claim as we customized your order as per your selected specifications which made your entire order for 300 wristbands into key-chains. Nonetheless, as a courtesy of gesture we already offered you 20% REFUND on the order total through our online ticketing system. You can refer to the ticket for accepting the resolution. You may also call us if you have any further queries. We hope to serve you better. ”