"This is the second time we are ordering, and I will be ordering again. "
"Good " online" Experience!"
"Liked the whole ordering process, streamline and fast "
"Only order from 24hourwristbands.com - they have everything we need and delivery is fast! "
"Glitchy website experience on chrome and safari."
"I have ordered wristbands dozens of times and it doesn't get any easier. I can finish n order in minutes."
"Quick & easy service. Great selection."
"I would rate as 0 stars if I could. The ordering experience was confusing because there are multiple ways to add your company’s logo. After placing the order and asking for a proof, I waited days for the proof. Finally I submitted a help desk ticket asking for the proof. It finally was sent but only after I prompted a response. Then the company argued that what I ordered wouldn’t work with my company’s logo font size and forced me to upsize the width and pay more…
Then there was continued lack of production movement with the order. I had to reach out multiple times asking for an update. I paid for the shipment to arrive earlier than normal. They said this was an estimate and not a promised date. So I paid extra for nothing… don’t fall for the quicker shipment scam.
Finally after submitting multiple helpdesk tickets asking for progress, the item shipped. The problem was that the lanyard did not match the eps logo I uploaded and the proof just had the eps logo placed like clip art. 24hourwristbands claimed that I approved an incorrect proof. While they did offer an almost $40 refund… what good is a lanyard with an incorrect logo? Will not ever order from here again. Too many hassles. Also the customer service team has terrible reception. They would call and the calls would constantly be hard to hear and get disconnected."
"The field that shows the uploaded image has an aspect ratio that does not match the image or aspect ratio selected. Did I do it right? I asked chat and what they said was not helpful. I called and the person told me something altogether different. It's super confusing. Why not say that the image will not match the aspect ratio you selected, or get a better interface that actually shows the customer what it will look like with aspect ratio selected for printing. It took me more than an hour to place an order that should have taken 10 minutes. I am still not certain that my order will be printed correctly. And I don't have time for a proof. I chose this company because it has 24 hours in the title - implying that it serves those who need the order real soon. "
“Hello, we regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. We are pleased to see that the order was successfully placed. Please know the design will be placed within the maximum imprint area. Please know that it will head into production soon. You should receive email updates. Please keep an eye on your inbox/spam folder for updated emails from us. For any queries, please feel free to call us. Thank you.”
"Great company. No glitches, just great prices and service!"
"I was searching for a vendor for canvas bags. I filled out all of the information on their site and it indicated my in-hand date would be easily met. There was a caveat about specific dates but I had a little wiggle-room going by the date listed.
Placed the order Monday 6 pm. After reaching out via online chat - I received my initial proof Wed at 1:38 am. They had used the incorrect artwork. I got the next proof on Thursday at 1:29 pm. Approved. Friday morning they told me in order to make my in-hand date I needed to pay $175. I called to discuss and they told me I was lucky they gave me a discount - it should be $250. Mind you - this is from Houston to Brooklyn. 100 tote bags. They ultimately cut it to $150. I paid $39 for shipping initially, then this. So not this order has cost me almost $200 to ship. It was $10 for a proof, $125 for full color, $92 for customized in USA, plus $50 for set-up. wow!
#24hourwristbands "
“Hello, We sincerely apologize if you are not satisfied with the service received. Please note that Standard Production time is typically estimated as 7 business days. However, your order will not be considered late, if production has exceeded 7 business days. Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S. As such, for estimated delivery time-frames, we may not be able to provide an exact delivery date. For delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for a "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping. If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy." Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us via the ticketing system. Thank you.
”
"Easy, quick and secure payments!"
"This is the second time we have ordered from this company and both times the order has been messed up. Our current order is still in production. We would not have received a proof had we not called and asked about our order. We then called back because it was past the expected delivery date and we hadn't received the items only to learn it is still in production. Every time we call they can't seem to tell us anything concrete. The production and shipping times on their website are completely inaccurate. We will not be using them again. "
“Hello,
We sincerely apologize if you are not satisfied with the service received. Please note that Standard Production time is typically estimated as 7 business days. However, your order will not be considered late, if production has exceeded 7 business days. Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S. As such, for estimated delivery time-frames, we may not be able to provide an exact delivery date. For delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for a "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping. If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy." For more details, we strongly recommend you check Section 10. PRODUCTION TIME and 11. SHIPPING of our terms and conditions that were agreed upon before order confirmation. We hope we would be able to serve you better in the future. Again, we apologize for any inconvenience. Thank you and have a great day!
Regards”
"Very little experience in online ordering. Very helpful service "
"Great order process, thorough and concise."
"If I log out the cart empties and I have to redo the whole order. "
A rep from 24HourWristbands, imprint2022, has responded:
“Hello,
We apologize for any inconvenience or confusion caused. Please know we have been trying to reach out to you regarding your claim as it stands valid. We are willing to offer a full remake on the order once you return it back to us. We will also issue a return label so that you can return the the product. However, if you would like, we can offer you a store credit worth $100 which you can use on your future order(s) and you can keep the products or issue a $70 refund from the order and you can keep the product. Please let us know which of the 3 options is best fitting for you. Please log in to your account and view support Ticket #1257397 or Ticket #1252747 or contact us at your earliest at 1-855-711-4467 to resolve this issue. Again, we apologize for any inconvenience. Thank you and have a great day!”