"This is the second time we are ordering, and I will be ordering again. "
"I was having a hard time finding the product I needed. Customer service was fast to reply and very helpful! Website was user friendly and it was simple to create my custom product. "
"If you're looking for quality products, fast shipping and low minimums, look no further!! "
"Great product, easy to order. I ordered these for a horse rescue! Perfect for events!"
"Customer Service was awesome. I was worried about my artwork and they reassured me that the art department would make sure the printing was NOT blurry"
"I like how you save all of the info for fast checkout under my account info"
"QUICK, EASY, STEP BY STEP ACTIONS, CANNOT WAIT TO SEE THE FINISHED PRODUCT"
"The ordering process was incredibly easy, the brackets look great, and they arrived when promised. I am very happy with everything, thank you so much!!"
"Needed the wristbands asap and the ordering was very simple! The help person was also incredible nice and helped me right away!! Thank you, Crystelle!!"
"I ordered square pins/buttons on May 21st with an estimated delivery of June 7th. I needed the product for June 22nd so I did not rush the order based upon estimated delivery for standard shipping. It is 6/20 and I still do not have the buttons. I either need a cancellation and full refund or they need to finish my buttons and rush them to me on their dime. They had the nerve to respond to my ticket asking for my order by the 22nd with a request that I spend $88 dollars to change to rushed or expedited order. The error is theirs and not mine. No way!"
"The customer service is great. They take their time to help in any way possible."
"It was so easy to create my design, get it ordered, and very reasonably priced! Will order from here again!"
"Great place.. easy to design.. fast shipping"
"It literally took almost 2 hours to get the most basic question answered. Website pricing also showed it should be cheaper (but apparently the different colors are more expensive or something). If stated on your website I still would have purchased, but it would have saved me 2 hours of waiting on the slowest customer service EVER!"
“Hello, we regret to hear that you had faced any difficulty when placing the order or getting assistance from our service representatives. Our goal is to always provide smooth navigation and service to our clients. We are pleased to see that the order was successfully placed. Please understand that the price quotes are for minimum specifications only. For every additional features (Additional imprint color, Additional imprint location, etc.) there maybe additional charges. For any queries, please feel free to call us. Thank you.”
"I am ordering almost 600 items, all the same. I wanted to get two different colors but it would not give me the bulk discount. I am forced to order only one color. This is disappointing. "
“Hello,
We sincerely apologize if you are not satisfied with the service received. We would like to clarify that it requires separate mold/screen for each designs. Please know the artwork that you have provided for the Woven Lanyards is too detailed. Please refer to the Ticket #1263867 or call us and update as soon as possible to avoid delay on the order.
Regards,”
"a little bit of a language barrier "
A rep from 24HourWristbands, imprint2022, has responded:
“Hello, We sincerely apologize if you are not satisfied with the service received. Please note that Standard Production time is typically estimated as 7 business days. However, your order will not be considered late, if production has exceeded 7 business days. Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S. As such, for estimated delivery time-frames, we may not be able to provide an exact delivery date. For delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected time-frame, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping. If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy." For more details, we strongly recommend you check Section 10 & 11- PRODUCTION TIME & SHIPPING of our terms and conditions that was agreed upon before order confirmation. We hope we would be able to serve you better in the future. Again, we apologize for any inconvenience. Thank you and have a great day!”