"This is the second time we are ordering, and I will be ordering again. "
"Told that the order was out of stock only after we called to see where the order was... then customer service did not call us back as they said they were going to. Thanks for the stress. Great job."
"Hoping the products are nice and can purchase again in the future."
"It was so easy to use the online ordering process. Very reasonable prices. Love the option to keep the work in the United States."
"Great process placing my order. Just waiting to see what its will look like..."
"Would be nice to see a preview of the art work/graphics on the products themselves. "
“Hello,
Thank you for placing the order with us.
We cannot provide a custom sample at no charge. If a pre-production sample is needed, it will be treated as an order and the final order will be subject to Color Matching considerations/constraints.
For more details, we strongly recommend you check Section 16 PRE-PRODUCTION SAMPLES, COLOR MATCHING, PROOFS, AND ORDER PREVIEWS of our terms and conditions that was agreed upon before order confirmation.
Please know the invoice was created however the payment did not come through. Please check with your bank and contact us as soon as possible in order to proceed with the order avoiding any delay. Again, we apologize for any inconvenience. Thank you and have a great day!
”
"enjoyed the ordering process couldn't be easer
"
"easy to use site and Customer Service was very helpful"
"I have used 24hourwristbands in the past. I expected to be able to re-order without a re-design, but couldn't find that function available. The re-design was however quick and easy. Looking forward to the product arrival!"
"horrible! I have been waiting for my order for ever and they cant tell me when it will be ready, i have asked to speak with a manager and still waiting. Do yourself a favor and order from another company. Lack of communication and honesty. My issue was not that you were out of stock... in fact the first review was before i found out you did not have my order 18 days before I placed my order. my issues is that the day prior i found out it was out of stock, i inquired about my order, i was told it was already on production... that is my issue... your company lack of communication and you misleading information like your reply right now, making it seen like it was because you did not have my product. take ownership of your mistakes and you need better training for your employees. Hiding the true does not making it ok. Please save yourself time and piece of mind and do not order from this company. it is only lies and miscommunication"
“Hello. We deeply regret to state that the product you had ordered ran out of stock. We completely understand your frustration and we do realize that the items had run out of stock after the order after it was sent to the production queue due to a miscommunication. We do humbly apologize regarding all the inconvenience and we appreciate your feedback. As previously informed, our representatives have been in contact with you and as per your confirmation, we have cancelled the order and waived the proof fee. Your refund has been processed to your card. For any queries, feel free to reach out via call or the ticketing system. Thank you.”
"great product and easy to design. "
"It is impossible to talk to someone. You can get a human on the phone but they do not have the authority (or the language skills) to go off script. They are just reading the FAQ prompts over and over again. It is even more frustrating than not taking my call at all."
“Hello
We humbly apologize for your experience with this order.
Please know the proof was sent within the maximum imprint area for the Premium Foam Collapsible Coolies. You can always let us know about your design through calls, tickets, live chat, or emails and we always try our best to help you. However, please understand our designers are not available to attend calls as they are continuously working making proofs, or working on artworks for many several orders that are placed. You can always leave a comment while ordering or while disapproving the proof and our designers will send the proof accordingly trying the best to meet your expectation. We regret to see you have canceled the order. The refunds have been issued to your card. For more details, we strongly recommend you check Section 16 PRE-PRODUCTION SAMPLES, COLOR MATCHING, PROOFS, AND ORDER PREVIEWS of our terms and conditions that were agreed upon before order confirmation. Feel free to call us while ordering if you face any kind of difficulties. We hope we would be able to serve you better in future orders. Again, we apologize for any inconvenience. Thank you and have a great day!
Regards,”
"Love how simple the site is to navigate and design!"
"Easy website. On-line chat was good and so was the lady I talked to on the phone."
"Shipping **** if you dont pay for guaranteed shipping, but i add that price into the customers cost and deal with it. customers love the products and therefor makes me happy.
but pay for guaranteed shipping, if not, it could be a month (or 2) after the "estimated" date and their reasoning is "well you didnt pay" but the items are nice once they finally arrive"
"Fun to design with a 12 minimum. Awesome!"
A rep from 24HourWristbands, ImprintFA, has responded:
“Hello. We deeply regret to state that the product you had ordered ran out of stock. We completely understand your frustration and we do realize that the items had run out of stock after the order after it was sent to the production queue due to a miscommunication. We do humbly apologize regarding all the inconvenience and we appreciate your feedback. As previously informed, our representatives have been in contact with you and as per your confirmation, we are proceeding with the replacement confirmed. For any queries, feel free to reach out via call or the ticketing system. Thank you.
”