"This is the second time we are ordering, and I will be ordering again. "
"bait and switch shipping tactics
force you to pay up to 400 dollars to ship flags
and then play games with the agreed production and shipping times. 7 days production 2 day shipping
turns out to be 3 week production time still have yet to receive my goods. this was for only 2 flags
0 out of 10 wouldn't recommend "
"Our order was delivered late, even though we paid for rush, and the embossed inner portion is very hard to see. Will use a different company next time. "
“Hello,
We apologize for any inconvenience or delay caused. Please understand we shipped out the order on time to meet your deadline however since the order was coming from China there was a delay while it was being cleared by the customs where we do not have any sort of authority.
Customers have the right to file a claim via the ticketing system regarding any issues with the product within 7 days of receipt and must be submitted with multiple images clearly showing any defects or flaws on the product and quantity affected. The images submitted must depict plausible issues with the product and identify as defects to the Claim representative. Furthermore, please note that the products we carry are intended purely as promotional items. Products that have minor imperfections visually or in size are not considered defective or flawed. We only provide refunds for custom products if a Claims Representative determines that we made a mistake on the order that cannot be remedied by a re-make. In some instances where we do not determine that we are at fault, we may, within our discretion, grant a courtesy refund, based on claim at hand. For more details, we strongly recommend you check Section 14 RETURNS AND REFUNDS and Section 15 DEFAULT PRINTING STANDARDS of our terms and conditions that was agreed upon before order confirmation. We hope we were able to clarify. Once again we would like to apologize for the inconvenience caused. For further queries or assistance, please refer back to the ticket.
Regards,”
"Randall helped us today and he was phenomenal - for sure needs a raise! "
"It was very quick, easy and painless"
"quick and easy to do business with"
"Absolutely love this! Ecstatic to see the results! Such a fun concept and can't wait to see what arrives!"
"I would give less if it was an option, no communication , no status update, nothing paid for rush and nothing. They keep saying they are in the final stage yet my account says they have shipped but no info!! Vary shady company. I paid rush production that should have had them done with plenty of time for the 4 day shipping, they are not an honest company $650 wasted!!!! "
“Hello, we would like to humbly apologize for any inconvenience caused. Please understand as per our terms and conditions when you place a rush production order, but then opt for "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping. If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please know the order is in the last stage of production and will be shipping out soon. Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us via the ticketing system. Thank you.”
"THe site was easy to mangage. The options were great. The price was RIGHT!"
"Greatly appreciate everything going out on time"
"The ordering process was easy. "
"Unable to deliver on time. Team does not know what they are talking about. Spent 2 hours on the phone for them to say they couldn't do something, only to end the call and say they can do it. 2 days before my order delivery date emailed to tell me that they couldn't complete my order on time and needed 5 extra days. Did not help resolve issue. I had to place a new rushed order for their mistakes and they did not even offer any help or discount for their mistakes. Did not recieve full refund for order even though they were the ones who made a mistake. "
“Hello, We would like to humbly apologize for the any inconvenience faced. We always try to provide the best service keeping our client's needs in mind. Please understand the product you have ordered is fast selling and currently we are overwhelmed with the orders which is why we notified you about the certain delay. We understand it has not been a pleasant experience for you but we assure you it was in the best intent to let you know about the delay before we could proceed. Again, we apologize for any inconvenience and we hope we were able to clarify. Please refer back to the ticket for any further queries or assistance. Thank you.”
"Everyone loves these tattoos! Thank you for a great product!"
"you should have people log in or create the account BEFORE they enter all of their credit card and shipping info. If you forget your password it makes you enter everything all over again. "
“Hello, we regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. The account is created while checking out only for the paying customers and if you forget password you can always request using forgot password or you can call us directly on 1-855-711-4467 and our representative will assist you accordingly. We are pleased to see that the order was successfully placed. Please know that the order is already in production. You should receive email updates. Please keep an eye on your inbox/spam folder for update emails from us. We humbly apologize for any inconvenience caused. Thank you.”
"The service was user friendly"
"Needs to note required info. Times out too quickly. Needs dueling templates."
“Hello, we regret to hear that you had faced any difficulty when placing the order. Your feedback is valuable and our goal is to always provide smooth navigation and service to our clients. We are pleased to see that the order was successfully placed. Please know that the order will enter production soon as you have approved the proof. You should receive email updates. Please keep an eye on your inbox/spam folder for update emails from us. Note that you can also directly call us to have a phone order or a re-order placed on your behalf by one of our representatives. If you require assistance on an active order, please log into your account and open a support ticket or call us directly at 1-855-711-4467. Please contact us if you have any queries or still need assistance placing the next order. We hope to be able to serve you better. Thank you.”
A rep from 24HourWristbands, ImprintFA, has responded:
“Hello,
We apologize for any inconvenience faced with the order. Please note that Standard Production time is typically estimated as 7 business days. However, your order will not be considered late, if production has exceeded 7 business days. Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S. As such, for estimated delivery time-frames, we may not be able to provide an exact delivery date. For delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping. If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy." Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us via the ticketing system. Thank you.”