"This is the second time we are ordering, and I will be ordering again. "
"was able to find what i wanted super quick cant wait to see the finished product"
"The site has a lot of restrictions on what you can order and how you can order them. Particularly, I wanted to use the wraparound feature, but not have to order 1000 wristbands. The feature should be optional considering you still have to pay for it. You have to order 100 wristbands in each size that you select (adult, youth, xl adult...etc.).
I tried calling in to customer service and the reps wasn't much help. However, using the virtual assistant was way much better. Thank you Kristen and Ajay. "
"Overall my experience was good"
"I paid an extra $10 for a digital proof, which was nothing more than the exact view I was given of my wristbands as I was designing them online. For the $10 charged, I had expected the proof to be ether a better or more detailed view of what I was getting. When it was nothing more than a typical very limited preview that I’d already seen, I called to inquire and got the most awful customer service imaginable. Language barrier, muffled inaudible voices, loud humming noises in the background, was disconnected one of the 3 times I called consecutively. The foreign-speaking agents must have been reading from a script or they were actually robots. They just repeated the same non-information over and over. The last time I called the background humming sound completely took over and drowned out the agent. The line never went dead but there was no response at all from the other end for a full several minutes. Awful awful awful. "
“Hello, Please note that proofs have a fee of at least $10, as stated in our terms, because we employ an entire design team solely dedicated to creating proofs so orders can proceed promptly. While the a digital image of wristbands are rendered on the site for a preview, the same cannot be said for all the other products we provide. Each proof is also separately created and in addition to the preview the proof also has several important details pertaining to the ordered item. We hope we were able to clarify and we apologize for any inconvenience caused. We are pleased to see that a coupon code was applied to the order. For any queries, please feel free to contact us. Thank you.”
"The process was truly easy."
"I probably ordered the wrong thing. Raised Blue letters on a blue bracelet did not look good. Had to reorder new bracelets. Thought it would be white letters."
“Hello, We have checked the two latest order details under your profile. The last order was indeed placed for Embossed wristbands; as advertised, embossed bands have raised lettering with no ink. For more of a contrast we recommend Printed, Ink Injected or Embossed Printed bands. We are pleased to see that you have selected the Printed bands for current order. You will receive periodic updates on your order. Please keep an eye on your email/spam folders. For any queries, please feel free to write to us via the ticketing system. Thank you. ”
"My 5th year doing business with you guys, and im always more than satisfied!"
"Placed an order. Had to cancel. Placed another order. Very user friendly. "
"Absolutely horrible experience. When I ordered the wristbands they were to be here before Easter which is when I need them. There was delay after delay after delay. They continuously called me an emailed me and text me to ask me questions about the order. They asked me for the colors of the order when I obviously put the colors on the screen when I ordered it. They called back and asked me for a copy of my ID, they called back and asked me for the product numbers etc. No one at this company knows what’s going on. And then they told me I would have to pay for rush shipping to get them here before Easter because they didn’t start making them yet. It was terrible customer service. I couldn’t understand what they were saying and they couldn’t understand what I was saying. People were screaming in the background so the man had to keep putting me on mute and then he got upset and hung up on me. "
“Hello,
We apologize for any inconvenience caused. The verification request was likely made due to an AVS mismatch being detected on the addresses provided to us. In such cases, the order is marked as high risk and we run a background check to ensure that the card being used belongs to the customer or is authorized for use by the card-member. Once the investigation is concluded, we proceed accordingly with the order or have it cancelled and refunded. This entire procedure is kept in effect to reduce friendly frauds on credit card transactions and to protect both us, the merchant, and the card-member. Automated tickets also send outbound calls to the customer as such issues keep paid orders on hold, thus delaying the time customers get the products in hand. This is why the outbound calls are sent periodically to remind customer regarding the issue so it can be promptly resolved. We understand that it may be bothersome, but it is done with the best of intentions so our customers receive their products accordingly. Your order was placed with standard delivery date, with that specification we do not guarantee any shipping\delivery date. Our Standard Production and shipping time together is typically 14 business days. Standard Production time is "estimated" and your order will not be considered late if production has exceeded 7 business days. Once production has been completed, it will ship which is 7-8 business days depending on your area. Please also note that the delivery date shown on the website is only estimated and does not reflect the actual delivery date. For delivery on a specific date, both guaranteed delivery date must be selected when placing the order for delivery on the guaranteed "in-hands" date which is why the upgrade was offered. For more details, we strongly recommend you check Section 10. PRODUCTION TIME & 11. SHIPPING of our terms and conditions that was agreed upon before order confirmation. Please know that the order has been scheduled for production. You should receive email updates. Please keep an eye on your inbox/spam folder for update emails from us. We hope we would be able to serve you better in the future. Again, we apologize for any inconvenience. Thank you and have a great day!
Regards,”
"Quick, easy, timely and awesome"
"The shipping dates are not real, their product designer always creates problems. Your order will take at least two more weeks (7 BUSINESS days) longer than they said. "
“Hello,
We would like to humbly apologize for the any inconvenience faced. We always try to provide the best service keeping our client's needs in mind. Please understand the product you have ordered is fast selling and currently we are overwhelmed with the orders which is why we notified you about the certain delay. We understand it has not been a pleasant experience for you but we assure you it was in the best intent to let you know about the delay before we put the order in production. Please know the order was canceled and the order amount has been store credited to your account on our website and applied to your new order (IMAB52BA6594) which is progressing to meet your deadline of 4/8/22. We would suggest you to call us at 1-855-711-4467 and our representative will assist you with all queries on the active order or before placing the next order. We hope to be able to serve you better. Thank you.
”
"that's it! Yall rock!!!!!"
"Great Product but the process is long and not user friendly. The follow-up was excellent. It takes a long time to get a proof approved or a change due to out of stock approved."
“Hello,
We regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. We are pleased to see that the order was successfully placed. Please know the order will be heading into production. You should receive email updates. Please keep an eye on your inbox/spam folder for update emails from us. For future orders or for any order related query, please feel free to call us or login to your account on our website and open a support ticket. We are always available to assist. Thank you.”
"Awesome experience easy to use"
"I could not place an order without opening an account. Most services allow ‘check out as guest’ option. I’m more inclined NOT to use this service again and expect to get a ton of useless emails, offers, coupons, etc"
“Hello, we regret to hear that you had faced any difficulty when placing the order. Our goal is to always provide smooth navigation and service to our clients. We are pleased to see that the order was successfully placed. Please understand the account is required for secured payment, your order updates & history and also for reward credits that will be provided when the order ships out which could be used on future purchases. You can always unsubscribe the newsletters, offers and coupon emails from your email or you can let us know and we will assist you accordingly.
You should receive email updates on your order. Please keep an eye on your inbox/spam folder for update emails from us. For any queries, please feel free to call us. Thank you.
Regards,”
A rep from 24HourWristbands, ImprintFA, has responded:
“Hello, while we try our best to keep prices competitive and allow a multitude of available options, some items do have a minimum requirement. If a wristband is required in multiple sizes, a minimum quantity requirement is applied. This is because each size has a different printable area and a separate mold may need to be created. We do humbly apologize for any confusion of inconvenience caused and we are pleased to hear that you could later successfully place the order. Thank you for choosing us.”