“Hello, We apologize for your dissatisfaction with the products received. Customers have the right to file a claim via the ticketing system regarding any issues with the product within 7 days of receipt and must be submitted with multiple images clearly showing any defects or flaws on the product and quantity affected. The images submitted must depict plausible issues with the product and identify as defects to the Claim representative. Furthermore, please note that the products we carry are intended purely as promotional items. Products that have minor imperfections visually or in size are not considered defective or flawed.
Please understand order was placed with standard delivery date, with that specification we cannot guarantee any shipping\delivery date. Our Standard Production and shipping time together is typically 14 business days. Standard Production time is "estimated" and your order will not be considered late if production has exceeded 7 business days. Once production has been completed, it will ship which is 7-8 business days depending on your area. Please also note that the delivery date shown on the website is only estimated and does not reflect the actual delivery date.
For more details, we strongly recommend you check Section 10. PRODUCTION TIME, 11.SHIPPING and 14 RETURNS AND REFUNDS and of our terms and conditions that was agreed upon before order confirmation. We apologize for any inconvenience. If you have any query please feel free to call or write back to us via ticket. We are always available to assist. Thank you.
Regards.
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“Update: Hello again, please know that as previously promised, in addition to the FULL refund, we have also shipped out the products via UPS Tracking Number: 1ZY2342W0390418091 which was delivered on 04/21. We genuinely hope that you like the products. We have kept our word on our end by providing you with the now complimentary products in addition to the promised refund which was previously processed on 04/06. We sincerely hope that this resolves the matter and we humbly hope that the corrective actions we have taken as a company to make things right is acknowledged. Again, we sincerely apologize for the inconvenience. Thank you so much for being patient throughout this process and have a nice day ahead.

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Hello FWS, we do very humbly apologize for the confusion and hassle that was faced regarding the Rush production+Standard time frames having an estimated turnaround time. While it was in no way our intention to pose any inconvenience, we would like to note for reference that it is indeed disclaimed in the agreed policies. Having said that, whenever an issue occurs we try our best to resolve the matter as best as possible as we would never want our customers to be dissatisfied or upset. Please know that we are willing to provide a FULL REFUND in addition to shipping the items to you. We have also had a customer relationship supervisor personally reach out to you to address the matter. You have expressed verbal appreciation to the offer. We are please to hear that this is an acceptable resolution to you. We hope and expect that this acknowledgement and acceptance of the resolution is reflected in the feedback provided about our company on the platforms. This is to ensure factual data that, as a merchant, we have indeed tried to make amends and have provided a resolution that was acceptable to you. We hope you understand and we appreciate your cooperation. Please allow a few business days for the refund to reflect on your balance. For any further queries, please feel free to contact us directly. Thank you and have a great day ahead.”

“Hello, we try our best to keep the prices competitive and given the market, we try our best to be one of the more affordable vendors. Your order will proceed accordingly. Since you couldn't apply a coupon code I have passed on the request to the relevant department. Please kindly refer to the Ticket# 1221943 for the request update. If you require assistance on an active order, please log into your account and open a support ticket or call us directly at 1-855-711-4467. Please contact us if you have any queries or still need assistance placing the next order. We hope to be able to serve you better. Thank you.
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“Hello
We apologize for any inconvenience caused.
The verification request was likely made due to an AVS mismatch being detected on the addresses provided to us. In such cases, the order is marked as high risk and we run a background check to ensure that the card being used belongs to the customer or is authorized for use by the card-member. Once the investigation is concluded, we proceed accordingly with the order or have it cancelled and refunded. Automated tickets also send outbound calls to the customer as such issues keep paid orders on hold, thus delaying the time customers get the products in hand. This is why the outbound calls are sent periodically to remind customer regarding the issue so it can be promptly resolved. We understand that it may be bothersome, but it is done with the best of intentions so our customers receive their products accordingly. This entire procedure is kept in effect to reduce friendly frauds on credit card transactions and to protect both us, the merchant, and the card-member. We hope we were able to clarify and we appreciate your cooperation. Please know the proof approval of the order is still pending. We would like to suggest you check your email inbox, spam and junk folders or login to your account to view the proof as soon as possible to avoid a delay on the order. Again, we apologize for any inconvenience. Thank you and have a great day!
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