"This is the second time we are ordering, and I will be ordering again. "
"It's silly to not allow us to make an account until the time of purchase. I was getting various quotes for weeks before my supervisor made a decision. EVERY TIME I had to input from scratch instead of just editing my existing card. Tedious
-UX Manager"
"I received ONE email from this company and it was 2 weeks after I placed an order. It asked if I had received my shipment. I had not. So I logged into the account and there was a message there asking about a tiny detail on the artwork. Were they expecting me to check my account every day to see this? No email to give me a heads up to go in and keep the process going? So I told them ok, proceed it's ok if the graphic is filled in solid. Should be good to go. Said Nov. 5th it would arrive. Today is November 19th and I realized they had not come yet. So I called and got a customer service guy who put me on hold then gave me the run-around when I asked to leave a customer service complaint about the process. He told me I had a "standard order which means there is no guarantee on when it will ship" and that they "are short-staffed so there is nothing they can do." This is a strange new world. Nothing you can do about terrible service, no communication, or excessive shipping time. They simply do not care. What a shame. "
“Hello,
Please note that your order has been put on hold on 10/16 due to artwork related issues. In such cases, we send a ticket to the customer to notify them of the matter. This ticket also sends automated outbound calls until the matter is resolved. This is done to ensure that the order can proceed as soon as possible. The calls were sent via ticket 1161218 on 10/18, 10/19, 10/20, 10/21, & 10/22. On 11/05 (the estimated date of delivery), you respond back providing instruction for the art issue and the order then entered customization. Please feel free to check the ticket. As such, we did our best to notify you of the matter. Note that on hold matters push back the overall timeline of an order. We are not liable for such delays that occur due to delayed resolution of art issues. Additionally, your order time-frame was standard, which is estimated and has no guarantees for any specific in-hands dates. Your order proceeded accordingly and has been shipped via FedEx 538049723568. We hope you like the products and we hope we were able to clarify the matter.
”
"I had a horrible experience. Product was TRASH "
“Hello,
We regret to hear that you were not fully satisfied with the product. We have reviewed your claim of print size. Please note that the item ordered was Debossed Wristbands. Our Debossed Wristbands are produced with engraved lettering where the customized messages are engraved with a deep cut effect into the silicone through the imprint mold. Silicone is a rubbery material. Debossed bands do not contain ink, as clearly advertised on the website. Debossed bands have engraved text with no ink as advertised on our website. For a more contrasting print, we recommend ink injected bands that have the ink printed on an engraved area or embossed printed bands which has ink printed on raised letters. To incorporate the effect of the engraving, the proof shows the texts as greyed out or shadowed. NOTE: As the main factor of the debossed bands is its engraving, the font and thickness of the letters will greatly affect the overall outcome. For Example: A font with bold, thicker letters will appear more legible than fonts that are thinner or in italics. The customization has done true to its description, name, and as per the specifications chosen in the invoice. We apologize for any confusion caused and we hope we were able to clarify. For any further assistance or queries, please refer back to the tickets. Thank you.
Regards.”
"Did not receive package on the guaranteed date. People I talked to were nice, but they did NOT deliver on the correct day. 24 hours past the deadline 100% there fault. O% effort to right the situation."
“Hello,
Your order was shipped via UPS Tracking Number: 1ZY2342W0292454479. As per the UPS website, the package was shipped/billed on 05/09 from our end. The shipping time-frame chosen was for "UPS 2nd DAY AIR". As 05/09 was a Sunday (non-business day) the package was It was probably picked up on 05/10, however, as per the selecting for the package the order should have been delivered by 05/11 (End of day) or by 05/12 (as per your selection). The delay was at the shipping carrier's end and we recommend that you file a claim. If you do, please also notify us with the claim number via the ticketing system so we may assist you further. Thank you.
Regards.”
"They do not guarantee the true colors of their products."
“Hello,
Please note that per agreed terms, exact PMS color matches are not available for wristbands. We try to match your color selections as closely as possible using PMS numbers as a reference only. An exact match cannot be guaranteed for some products such as silicone wristbands, lanyards, can coolers, buttons, coasters, napkins, etc. In-stock colors will also not be an exact match from a past order and might also be slightly different within the same order but we will still do our best to match it. We hope we were able to clarify.
Regards.”
"The website is less then helpful when it comes to checking out.
The costumer service team are very polite over the phone but not very helpful.
The costumer service over email and other are close to useless. "
“Hello,
We humbly apologize if you faced any website difficulty whatsoever while placing the order. We are always tweaking our site to ensure a smooth navigation and a friendly user interface. For future reference, please log into your existing account and to place a your next order so that all required data can be saved in the cart directly. Please contact us if you have any queries or still need assistance placing the order. We hope to be able to serve you better. Thank you.
Regards.”
"Not only was the image quality poor and nothing like the digital mock up, there is a visible defect on each and every keychain. customer service keeps blaming it on my image file I sent them, however my image file has nothing to do with the defect on the keychain. they refuse to take blame, and refused to refund me and I’m now doing a charge back with my CC company. I would never shop here or ever recommend anyone to shop here. I’m sure some of their products are OK but its not worth the risk IMO."
“Hello,
We humbly apologize that the order was not satisfactory. We are willing to provide a full reimbursement. As the funds have been disputed, we will handle the matter directly via the dispute. Again, we apologize for the dissatisfaction; we process hundreds of orders every day and more than 97% of the customers leave satisfied. We will try our best to better serve you in the future. Thank you.
Regards.”
"24 Hr Wristbands has never failed to deliver what I ask for in a timely manner. No complaints here. This is the 3rd set of wristbands I have ordered from them."
"I'm hoping the product is as good as the ordering and set up process was.
I may have a favorite way to show the world what I'm talking about.
Thank you, looking forward to the ad-ventures."
"This is our 3rd time to order these bags for the kids in our children's ministry. I accidentally ordered white bags the first order but now love them because the kids decorated them and make them personal. They are very durable! I gave the kids new ones to start the school year. But other than being dirty the bags from last year were still in good shape. The drawstrings are a little cumbersome for the younger kids but they are easily replaced with ribbon. "
"Ordering come custom masks & had all of my pre-sales questions answered by phone."
"I ordered masks with my logo. I love them so much I ordered more! This time for my clients! I need to keep them safe and they can advertise for me! Exactly as ordered and came exactly on time! I will be ordering again for sure!"
"This website is so easy to customize and order from. Will order from them again. "
"nice Service and quality."
"This site was easy to use and offered a large variety of options for customizing products. The prices also fit the budget I had set aside for promotions in my business. Now I just have to wait for it to arrive! :)"
A rep from 24HourWristbands, ImprintFA, has responded:
“Hello, We humbly apologize if you faced any difficulty whatsoever while placing the order. We hope that you will not face any such issues going forward. For future reference, please log into your existing account and to place your next order so that all required data can be saved in the cart directly. Please note that the cart is refreshed/emptied after a certain period of time and any items on there will be removed. We recommend you saving any artwork file in your computer for re-use so you do not have to design it multiple times. Note that you can also directly call us to have a phone order or a re-order placed on your behalf by one of our representatives. If you require assistance on an active order, please log into your account and open a support ticket or call us directly at 1-855-711-4467. Please contact us if you have any queries or still need assistance placing the next order. We hope to be able to serve you better. Thank you.”