"This is the second time we are ordering, and I will be ordering again. "
"Very affordable, able to customize. Quick and easy. Can't wait to explore more products!"
"Do NOT order from this company! I ordered over 300 facemasks for our association and they were unusable. They are advertised as an adult mask "that fits most". This is false. No adult was able to wear the mask comfortably. I reached out to customer service and they did NOTHING. No refund or exchange was offered. A waste of money."
"We have used them before and were pleased - now getting custom facemasks . "
"The easiest, fastest and most convenient way to order your custom masks!! Website was so easy to navigate and multiple options to choose from :)"
"We ordered 100 logo-imprinted, face masks from this company. They never arrived on time. A week after they were due to arrive, I contacted the 24 Hour Wristbands and they said I should have paid for the expedited shipping (even though it was now well passed their stated standard delivery time). Another week after that, they finally arrived. Because we had no idea when the face mask ordinance would be lifted, we immediately mailed them out to our clients. A week later, we washed the two that we had kept for ourselves (hung to dry) and were shocked to see the logo completely disintegrated in the wash, rendering them useless for marketing. I contacted the company since they advertise a 100% satisfaction guarantee and these masks clearly were not washable, as promised. At first they refused to even consider my claim because it had been more than 7 days (which makes no sense given the fact you need to allow customers the chance to use and wash the product to fully test it). When the customer service agent finally said they would consider the claim and to submit a ticket online, it was again rejected. This time, because I could not provide photos of multiple, ruined masks (because they had been mailed out). Their solution was for me to contact my clients and ask for photos of their masks, which would only draw attention to the fact that we ordered them from a cheap, scam operation and portray our company in a similar, cheap image. They clearly know that they sell low quality products and don't want to be straddled with hefty satisfaction guarantee claims, so they place unrealistic burdens unto customers to meet their terms, allowing them to reject claims and avoid responsibility. "
"I have to say that these guys are quick to answer. Very kind and professional. I will have to test the product but service is what made me purchase. They made it so easy!"
"Tried to place an expedited order in late July, but the option for expedited did not work on their website. Sent customer service an inquiry immediately. Called the next day and was told no expedited order was available. Asked to cancel the order, but were told that it was already in production and could not be cancelled. Credit card was charged immediately for the price of the order. Seven weeks later it was still in "production" and we had not received our order. Spoke to customer service again and they would not cancel or refund the order."
"We've placed multiple orders and happy with other items but very disappointed with the QUALITY of printed logos on the Bell Shaped Bottle Openers we purchased from them earlier this year. We've had several customers complain saying the logo wore off straight away.
Contacted customer service and they said "Please know that these are promotional items where printing is done like that. These are supposed to come off after a while but it mostly depends on the usage and how everyday routine is with the product. But this does not make the order to be defective"
They did not offer any reprint or refund for the faulty product. If a company "knows" that the logos are "supposed to come off after a while" they should clearly say this in the description? =(
Very disappointed with response from customer service and will take our business elsewhere going forward."
"I ordered face masks they where such a good price could not pass it up my employees are going to be thrilled. I will be looking into other products and will order again it was fast and easy to order!"
"The web site is user friendly, it took me just minutes to put my order in. Looking forward to see my order. I love the fact there is only one field to enter you credit card info. Clever "
"ordering went really simple and good, but worried about how final product (wristbands) will look like"
"Very dishonest company, I would give zero stars if possible. I ordered Orange Glow wristbands, and I received yellow wristbands that glow green. First, they said they would re-print the order. Then they changed their mind and now refuse to reprint or give a refund. They just say "our terms of service say we cannot offer exact color match"... I'm sorry, but if you look at a color wheel, green is literally almost opposite of orange. The picture on the website literally shows a wristband glowing bright orange. Very deceiving. Some of the worst customer service I have ever received."
“Hello,
The glow bands glow green in the dark due to the Phosphorescent materials used in the bands and they usually glow green. The colors provided and for the bands in general. We mention this in the agreed upon terms as well:
GLOW WRISTBANDS
With the glowing effect added into the silicone mixture, our silicone glow wristbands will appear lighter in color in comparison to regular solid wristbands of the same color. They will glow brightly in green when the light goes out. The glowing effect requires intensive sunlight absorption to activate and recharge for multiple uses. The longer the wristbands are exposed to direct sunlight, the brighter they will glow.
We hope we were able to clarify.
Regards.”
"I have ordered several items and everything has gone well, and I have saved a good amount of money. I also like that the company is local here in Houston."
"I needed a quick turn around for an order of promotional pins for a reasonable price and this is the best place I found! Easy design, many colors and templates, overall, fantastic experience!"
"I have placed several orders and I am always pleased! Shipping has always been on time and products have always been of great quality."
A rep from 24HourWristbands, ImprintFA, has responded:
“Hello,
As stated in the website, the size is a snug fit, one size fits most. It is made from durable polyester, printed fabric face masks will keep you safe. We have sent out thousands of orders of these masks that our customers have been wearing. These are well accepted within the industry standards for what they are said and advertised to be. Please note, this is NOT a medical rated mask and is meant for everyday civilian use. To extend and adjust for more comfort, use it with our: Soft Silicone Ear Savers Our return policy is as follows, which is also on the order page -"Return Policy: For health and safety precautions, all Personal Protective Equipment (PPE) Products are not returnable and not refundable." Please feel free to refer to the tickets for more information. Thank you.
Regards.”