"I made a purchase from 2WheelPros before reading the reviews on here. However, these reviews made me ask myself if I should cancel my order. Not necessarily from the reviews themself, but from the snarky replies that the representative from 2WheelPros was giving anyone that gave less than 5 stars. If I had read those replies before making my purchase, I probably would have taken my business elsewhere. With that said, I had no problems ordering or receiving my item from this company. Merchandise is priced about the same as everywhere else, but shipping was a bit cheaper. I received my order quickly (one week exactly) and it was well packaged. I would definitely order from 2WheelPros again, but I would warn who ever the rep that replies on here to lighten up. You're a good company, so just state your case without the attitude and I'm sure you'll have more people giving you business and offering 5 stars like you deserve.
"
"Arrived fast, packaged well, item just as described.
Thanks!"
"Get everything ordered and the say your stuff is on the way then couple hours later email you sorry it's been denied do to credit card address not matching shipping. Why can't they be different maybe I dont want to sit home all day and wait for a package, maybe I want it at my job where I'm there all bloody day."
“A shipping address surely can be different, and many orders ship to different addresses. But for reasons you don't need to understand we chose not to allow that on this particular order. Luckily, this is not a communist country and we still get to chose which orders we accept and which we do not.
Real question is - why sit home and complain about it? Why not just order on another website if you don't like ours so much?
Not surprisingly this "customer" is a shop https://www.facebook.com/automotiveCJ/”
"Fast shipping, great product ! Thanks!"
"Paid $8.50 for shipping for 1 bolt and took 8 days to be delivered. Which made me miss the bike show. Will never order from them again . Also bolt didn't even have nut to go with it."
“Sounds like you ordered a bolt and received a bolt (OEM part). Why would we send anything other than what you ordered? Not aware of a lot of places that do that kind of thing. We do charge a flat rate shipping of $8.50 for orders under $99. And we have a free shipping offer for orders over $99. Thank you for giving us a chance to let people know that on here, we appreciate it. As far as shipping time, the order shipped in the time specified on our website for the particular item you ordered. We show this on our website before any customer places an order - and we are sorry you missed that before placing your order. We sell hundreds of thousands of items, some ship the same day and are delivered within 1-2 days almost anywhere in the country, some may take 4 or 5 days to ship depending on availability. We show all this on our website, up front and we do not hide anything from our customers and unlike some other websites we actually show you this BEFORE you place the order not AFTER.
Sorry you missed a bike show. We are very sad about that.”
"Will use again in future,had exactly what I needed"
“Why only 4 stars then? :)
”
"Alex had pointed out the flaws in another website product. Saved me a bundle. "
“Thank you for writing this review. We are glad to hear that we were able to help.
Kind Regards,
2WheelPros”
"Thanks for the on time service"
“We appreciate your feedback.
Kind Regards,
2WheelPros”
"I ordered a blutooth helmet and received a helmet without...and csr told me I couldn't have ordered a blutooth helmet and I had to pay an additional 140.00 dollars to receive blutooth attachment...smh"
“Here is a link to the helmet Sonny G ordered from us
http://www.2wheelpros.com/fly-racing-tourist-helmet-2505305.html?o=2638367
The ONLY mention of the word "bluetooth" on the product page is where it says (this is a direct quote not modified in any way) "features a removable Coolmax liner and special spacing intended for Bluetooth style communication speakers". Can any reasonable person misconstrue this as this being a "bluethooth helment"? Which only can lead to one possible conclusion to anyone reading this - clearly this is an unreasonable person.
We usually have a lot to say in response to negative reviews, but in this case there is just not much to say. We have to give credit to this person though - at least this person didn't accuse us of false advertising, which seems to be a common thing with people who decide to not really look at what they are buying, but just imagine what they want, buy it, and then complain about it online.
Sonny - if you want to return your helmet, you can do so within 30 days. ”
"Pipes sound amazing. Quick delivery. Great price. Super stoked. Ordering more this weekend!"
“Thank you for your valuable feedback. We hope you enjoy that exhaust.
2WheelPros”
"I must say i was a afraid to have placed an order 1 week away from my event. I was afraid it was not going to be delivered in time. But all of that went away when i received my shipment today. Delivery was super fast and iam very pleased... I will definitely order again"
“Thank you for your review. We appreciate your business and honest review.
Kind Regards
2WheelPros”
"I never received my order I contacted them and they told me they would look into it. It took a week to hear back from them all they could tell me is that it was shipped out and it showed that it was delivered to my address I called them back told them I never received my item and ask to speak to a manager I was never contacted by a manager but they did email me with a nasty letter I replied I would never order from them again just to let you know this was a $30 item I would never recommend buying anything from this company I've already told 10 friends I hope you tell 10 more worst experience ever!!!!!!!"
“Sorry, we are not sure who you are, and the order number provided is invalid. ResellerRatings refuses to tell us who you are so if you have an issue with an order you placed with us, simply contact us directly via email at cs@2wheelpros.com or by phone at 800-897-5158.”
"Once shipped, got here fast. Ordered on a Friday and wasn't shipped till the next Tuesday. Parts fit perfectly and were very competitively priced."
“We appreciate the review, but actually we would like to clarify some factual details that are stated incorrectly - the order was placed on 3/24/2017 2:26:15 PM Pacific Time, and it was shipped on Shipped on 3/24/2017 2:43 PM Pacific Time. Which is 20 minutes later. The package was in possession of the shipping carrier that same Friday evening, and was delivered to the customer on Monday. That's literally 1 day service at regular price. That's faster than Amazon Prime!
It just seems that we cannot get a fair review on here, even if we ship within an hour! Even if the item gets delivered the next business day. This is really amazing to us! Anyone reading wants to see the tracking number to see for themselves - its USPS 9400111899564124232122. This should be a 5+ star review.”
"I ordered 1 pair of mirrors with enclosed LED turn signals for my BMW motorcycle. When I received my order I had 2 pair's of mirrors. Customer service took immediate action to correct the mistake which was most likely mine by taking back 1 pair and refunding accordingly. Reputable customer oriented company.
"
"Item pictured in ad not even close to what was purchased and sent to me."
“Maybe your order was interfered with - by the Russians...
This order was delivered a month ago, so its weird that you are just discovering an issue now. But if you have an actual problem or an actual complaint or an actual issue, you can contact us directly by email at cs@2wheelpros.com or by phone at 800-897-5158. The item shipped to you was exactly as pictured on our website. If you have a problem with the product itself, you can always return it within 30 days.”
A rep from Adept Powersports, adistribution, has responded:
“Thank you for your honest review. We appreciate it. Customers like you help us lighten up :) Unfortunately there are also ones that just cannot be pleased in any way. Luckily, these are few. We just wish more of our happy customers (aka 99.9999% of our customers) left reviews. ”