"Ordered the clutch parts and they were here before expected delivery time! And they were the exact parts I needed. Would definitely recommend this website! Thanks"
"Product matches the stock gas cap I had. But when checking out I didn't see a shipping speed box, and it took a week to get here. Unfortunately that mean smelling gas in my house. So after 3 days I couldn't take it any longer and had to go buy another one at the local Harley dealer. I'm keeping this one as back up, but wish I'd been able to chose my shipping speed. "
"Called and checked stock they said had on shelf so I ordered 5 days later I still dont have and Im only 40 miles from there place. WILL NOT ORDER FROM THEM AGAIN"
"I've email them asking my order to be cancelled, never got a response back, two days later after my email, I got an email saying my order has shipped "
“Justin, as we have explained, your original email asking to cancel the order ended up in SPAM and was not seen by our customer service agents until you have posted this review. We apologize your order shipped - but we do normally work under the assumption that when people place an order online, the purpose is to have the items they order shipped to them. It looks like we have provided you a prepaid return label over a week ago, (which you have not yet used), so you can return the jet kit you ordered in the case you do not want it for a full refund. Feel free to send the item back to us for a refund anytime. ”
"Excellent service! Received order very fast."
"My ordered showed up in the time frame promised and was exactly as described. I will order from 2wheelpros again and highly recommend them."
"I was shocked when I saw my order in two business days!
Awesome service. Great prices.
Love the helmet!"
"Ordered a replacement brake/clutch handle for my 2000 Suzuki 4-wheeler. The part fit perfect, and was about half the cost of ordering the OEM part. Thanks 2 Wheel Pros.com!"
"From order to when they actually ship product is a couple days then when you think it's in the mail. It's not they just put a shipping label on it. So from order time to actual ship time is about a week. Then add a couple more days for mail to deliver. So looking at about two weeks if part is in stock....."
“Susan, it looks like you placed your order Friday evening before a long Christmas weekend during which no shipping carrier works on Saturday, Sunday, or Monday. Your order was shipped in exactly the time specified on our website before you placed the order - we show exactly when an item would ship before you check out. ”
"Thank you!! This was a very important gift for my Grandson. I ordered late online the week of Christmas and I wasn't sure if it would arrive by Christmas. The package arrived within 48 hours of placing the order. Very pleased with the service received. "
"Ordered a gasket from 2wheelpros. It showed up in the mailbox folded in half, which, for this type of board stock gasket, means it was broken. Called customer service and they told me I should complain to the post office. I told him that the post office didn't package it improperly, that it was 2wheelpro's responsibility to package their products in such a way they they would not break in transit. He referred my case to Alex. Alex was as equally, if not more, condescending as the initial "customer service" rep. Alex stated that one customer is inconsequential to a company of their size. In the end, Alex agreed to send a replacement gasket but he flatly refused to package it any differently than the first time. He wished me luck in negotiating with the post office to not bend my mail and said "we'll miss you." My suggestion to the general public that is considering buying from 2wheel pros is to buy elsewhere.
The above was the original review. The information below is posted in response to 2wheelpros response to that review. The fact is that I emailed 2wheelpros only twice. The first time was to show the photos of the packaging and the product damage. 2wheelpros offered in a response email to send a replacement with cardboard in the envelop to help stiffen the envelop. I then sent a second email to point out that that their first attempt already had cardboard (as was shown by the photo I sent in the first email) and that it was ineffective. I did not say that they would go out of business if they did not package MY gasket correctly. I did say that, in my experience, companies that do not learn from their mistakes and that tolerate employees that blame others for problems don't typically survive. Just trying to help them not to have the same problem twice or more, but 2wheelpros does not apparently need or want any help or input for improvement. For the record, 2wheelpros, did refund the purchase price of the gasket and shipping after the negative review above was posted and they were notified of the review by resellerreviews.com. My additional recommendation for anyone thinking of buying from 2wheelpros is to check out other review forums such as yelp and better business bureau for how 2wheelpros treats customers that experience their customer service department. Do read 2wheelpros response to the original review (below) and ask yourself if having their customer service department try to publicly shame you on the internet is worth giving them a chance to serve you as a customer. This essay written to try to help the consumer in my spare time, whenever spare time is available. Happy New Year!"
“Edward, emailed us to tell us that his gasket came in broken because his mailman stuffed the padded envelope with a hard cardboard (to keep the gasket safe) in his mailbox thereby breaking it. We immediately told Edward that we will replace the gasket at no charge of course. Edward proceeded to lecture our customer service on how to ship gaskets and how our company will go out of business if we don't ship his $8 gasket correctly. We again told Edward that we will package it properly, and suggested he ask his mailman not to stuff and break things that do not fit into his mailbox. But again it wasn't enough for Edward, so Edward decided to spend his Christmas eve writing half of this review (the other half he wrote on New Years eve). We have since just issued a refund to Edward and we wish him a Merry Christmas and a happy new year. We hope life gets better for Edward in 2017 than writing essays on Christmas eve to bash a customer service agent”
"Extremely fast shipping. Gonna look excellent paired up with my Kenda Executioners. Have and will order again from 2wheelpros"
"I ordered a Christmas gift for my long time girlfriend for her Honda project and the website said what I ordered was in stock and would ship the next day. The next day I got an email saying that what I ordered had been discontinued in every US location and my order would be cancelled. It's my fault for waiting until the week before to order, but that was my last chance at getting her a present that would be here in time for Christmas. I had to order from somewhere else, get the color I didn't want, and now I'll be lucky to get her gift by new years thanks to being set back 2 days after trusting that these guys had what I wanted. "
“Well Michael Fritz from PA, we hope now that you got all that off your chest, it made you feel somewhat better as this sounds just horrible. It is true, the item you ordered was no longer available and your order was cancelled and we notified you that the item was not available right away. We did have other colors available as well (the ones you didn't want but ordered somewhere else anyway). Also, I would like to mention that you ordered this on December 15th (and it was cancelled the same day, which was more than plenty of time before Christmas. I cannot speak for other places, but from us, this would only take about 1-3 days to deliver so you could have technically ordered as late as Dec 20 or maybe even 21st and still got it in time.
”
"Fast delivery and quality product. "
"I'm very satisfied, however it is a Christmas gift for my boyfriend so will have to see what he thinks ."
A rep from Adept Powersports, adistribution, has responded:
“Absolutely not true. We did not have this part on the shelf and no one here would have told you otherwise. The OEM part you ordered had to be special ordered from the manufacturer and our website clearly stated that before you placed the order. Your order shipped in exactly the time that was specified on our website at the time of order. We are not sure why people feel the need to lie in their reviews. There are "fake news" and now there are "fake reviews"”