"My name is Ed Grube, and I absolutely have no hesitation in commending or recommending 3gstore for their remarkable support. In an age when the bottom line is get the money and stiff the customer, it's refreshing to deal with people who are willing to help the customer no matter how long it takes. More than one 3gstore representative maintained continual email or phone contact with me when I ran into some computer compatibility problems with an Internet connection USB. One representative stayed on the phone with me for at least one hour monitoring how my computer responded to the USB's presence. When we saw that the compatibility problem was unsolvable, the 3gstore was gracious enough to give me a speedy refund of my money. Tell me... where do you find service like that anymore. I will certainly deal with this company again in the future when I need some other device."

"I purchased a wireless router to use with my Verizon wireless modem. Could not get my laptops to connect so I called customer service. By far the best customer service I have had in a long time. Ed talked me thru getting the desk top and both laptops in my household up and running wirelessly. Could not be more pleased."

"Delivery of network card was as promised and it worked as advertised. 3Gstore has an excellent reputation and it's support is without peer. I have purchased from this company in the past and frequently access their forums. For my money they are the leading source for info/products relating to mobile broadband. "

"Purchased a Cradlepoint CTR350 which is a very nice piece, except that it does not come with battery capability.
I had excellent (although unsuccessful -- long story not relevant to 3G) trying to track down a mobile power supply. Very responsive, very helpful tech support, who obviously take more interest than just that required by their jobs. Highly recommend for prompt service and thorough support. "

"I Had read a number of threads/reviews from the Escapees web site.
They indicated that the service from 3Gstore was very good.

Well, after having purchased a new router, Verizon 727 air card and a new 8350 phone I tell can you that the reports are true.

First Alex responded quickly with his suggestions and sent a “Help” ticket to the sales staff.
I don't remember the first person I spoke with, sorry, at 3Gstore but he was very helpful also.

The person I ordered my equipment from was Maureen and she was very helpful and patient.

Even though FedEx was a bit shaky on getting stuff delivered, seems they are not sure how to do evening delivery, everything got here and works perfectly.

Also a shout out to Franco for his help with the phone and Verizon for getting the air card switched over.

The air card gets the high speed stuff (rev A) out here east of Dallas reliably and most of the time is a good bit faster than the KPC650 I had.

Hope this helps

John"

"Excellant service even when they are not open.

I placed my order on Black Friday when the 3G store was closed then sent an email on Saturday adding to my order without giving any part numbers, as I didn't know what exact parts I needed.
I just told them what I was trying to accomplish in my email.
My updated order was then added to my original to save on shipping.
I never even had to call to explain what I needed.
Can't ask for better than that for service.

Update
I received my order on the day promised.
All the additional parts I had ordered worked perfectly."

"Ordered a CTR-350 router and had some trouble getting my computer to recognize it. Called tech support and spoke to Dario. In a few minutes he had me up and running. This was my second or third time dealing with tech support (I'd bought previous routers from 3GStore in the past). Every contact has been positive and, more importantly, solved whatever issue I was dealing with.

Great company and great people!"

"What a pleasant business to deal with! Thanks to a Google search using the EVDO tag, I found the 3G store, and was amazed at all their offerings. It was the most informative place I visited during that search.

Lo and behold, they had a Router that would work with my Compass 597 Aircard. I had pretty much given up on being able to share my signal with my 2 computers until I found their store. They answered my email within a very short time..it was the weekend, but first thing Monday, I began a very friendly exchange with the 3GStore, and subsequently, after they answered every one of my questions, I ordered the MBR1000.

It arrived in 2 days (from USA to Canada, no less), unbelievable fast service.

I would highly recommend this enterprise to deal with, they are without doubt, the most knowledgeable people I have dealt with in my quest for a device to work with the EVDO technology. It felt more like I was conversing with a friend, rather than a stranger, the experience was quite refreshing.

Kudo's to 3GStore!! Many thanks!

C.S."

"After being frustrated for a long time living in the "boonies" with dial-up internet access, I am an extremely happy camper! I was on a mission to find some other alternative and after a lot of research thought that satellite was my only option. Then, I found some information on a site hosted by 3gstore.com. It was about EVDO. I started looking at this and called the guys at 3gstore.com. They were extremely helpful and knowledgable (a breath of fresh air after talking to numerous others). They check my area and found that I was in a good location for EVDO. Long story short, I ended up getting a complete package through them including the data plan and equipment. The equipment price was the best out there (free usb modem). I got the plan, MBR1000 router, U727 usb modem and booster antenna. The system works great! I made a couple calls to these guys when I got the equipment and they walked me through a few easy steps and I was up and running. You cannot go wrong with this company. They are the ultimate professionals at what they do. If you need any help with wireless equipment or plans these guys are it. Thanks 3gstore.com for helping me find exactly what I needed for my high speed wireless. I now have the wireless router feeding 3 laptops in my home network and it't fantastic. "

"Ordered a USB727 Wireless Card and a CRT500 router. Arrived in 2 days. Called for help and was up and running in just a few minutes. Could not been any better. GREAT Sales and Service. Perfect......."

"I was looking for true high speed internet because of where I live. The only thing available was dail-up or satelite. Luckily I stumbled accroos the 3gstore. I spoke with a great salesperson ( I believe her name was Amy) and went with her recommendations. I am 100 percent satisfied with my equipment and when I had a problem getting up and running the tech support was just as great. I recommend these guys to all I know. The tech support is what keeps me coming back. Always curteous and willing to help. Thanks 3gstore I am very impressed with your company!"

"Very Customer Focused - expert advice, reponsive to both em and phone calls, and friendly to do business with - which all adds up to great customer service - jmh"

"3Gstore.com gave me awesome support!

I ondered the wrong part, all it took was
one email and they sent me the right part
without charging me anything!

The antenna I bought took me from 0 bars to 1,
and greatly increased my transfer speed.
"

"I spoke with Victor before ever purchasing a CradlePoint MBR-1000 from his store. He showed me great customer service before I made a Purchase and after I made a purchase I was not disappointed.

I would;d highly recommend shopping at the 3G store price is not always what matters most,especially if you have a problem."

"3G Store was recommended to me by Sierra Wireless (data aircard manufacturer), with a Sprint representative on the line. I had been trying for two months to find a wireless access point to hook up one of the newest EVDO phones and had spent hours talking to every manufacturer plus a few computer stores. Many were full of complements for my efforts to make this work, and they all wanted to come up with a solution, but none could get past the fact that Sprint had changed its hardware without waiting for the other manufacturers to make their equipment and software/connections compatible. Once I made it to 3G Store, I was able to very quickly find compatible devices, find helpful information about how those devices were working for real users (through the EVDO forum), ask a representative for specific advice and get a great response within 24 hours, call a line which easily directed me to a "presale" option, order the right part for a good price, and have it delivered immediately. And here's the best part - when I called for technical help to set it up (the hold music was much more tolerable than any I've heard in a long time), somehow, I managed to call in just when they were having a meeting - I did hang up after a half an hour of waiting (ran out of time), but someone CALLED ME BACK AND APOLOGIZED!!! When we did finally connect, the process was enjoyable, efficient, and extremely successful. This operation is 100% Class A!!!! And the price was very competitive and the shipping options were fair and secure. I am truly impressed and pleased! I wish I had known about 3G Store when I first started on this crazy endeavor!"