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Product & services pricing
4.88/5
Chance of future purchase:
4.89/5
Shipping & packaging:
4.88/5
Customer service:
4.89/5
Return/Replacement policy:
4.84/5

Verified
5/5

2012-11-01

"I have purchased Pentax, Canon, Nikon, and Sigma products from 42nd Street Photo over the last 20 years years with good results.

I had a problem with my last order, but the manger helped me and it all worked out good.

I continue to be a happy customer and will be an ongoing customer.

Thank you very much!
"

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Verified
5/5

2012-10-31

"Excellent prices and quick, speedy service. What else could you want in a merchant? Their website made shopping easy, giving me exactly what I was looking for in a minimal amount of time. The product came quickly after I ordered & wasn't exactly what I expected--it was a little more--they threw in a free three pack of lens cleaning tissues! The best part? They ship to APO/FPO addresses, where other merchants (such as Amazon) do not. I plan on continuing to do business with 42nd Street Photo & will recommend them to both family and friends. "

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Verified
5/5

2012-10-30

"Very pleasing shopping experience! Received camera earlier than expected! Last but not least very competive prices!"

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Verified
5/5

2012-10-29

"I had been looking for a new Canon T3i camera for the last couple of weeks. I ended up buying online from 42nd Street Photo because of the price and reviews from other customers. The price I paid was quite a bit cheaper than all the big box stores I visited and all but one online vendor and I was a little skeptical. I placed my order last Thursday and received a phone call on Friday from a sales rep because I failed to enter a piece of info on my online order. They were very nice on the phone and offered to upgrade my shipping at no cost. My camera arrived today (Monday) and is exactly what I ordered. I will definitely use and recommend 42 Street Photo in the future!"

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Verified
5/5

2012-10-24

"Nice camera! Delivery was on time and good professional transaction."

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Verified
4/5

2012-10-24

"that's good website i know and have the good price for anything . thanks you"

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Verified
5/5

2012-10-23

"42nd photo deals with you very nicely. They are quick to fix any mistakes. I ordered a T3i online from the website. There is a good amount of items to select from. My friend recommended me to check out the site and I'm pleased with the prices. Shipping is excellent as well. Speaking to Robert was a pleasure and everything turned out great. You must know exactly what you want, but iside from that, there's plenty of great deals to select from. "

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Verified
5/5

2012-10-22

" After searching all over the web, it was 42nd stree photo that gave the best price and best service. I am really happy to use them for my needs.-------Steve in N.C."

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Verified
4/5

2012-10-22

"I chose 42nd street photo for the best price. I was disappointed that their representative tried to sell me an expensive high definition SD card that he said was needed for the Nikon P510 I ordered in order to get good performance. I found out from a Nikon technician that I did't need it."

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Verified
5/5

2012-10-19

"I'm really glad I decided to purchase at 42nd Street Photo, their price was really good and they sent a very nice camera case and cleaning kit for free. Shipping was extremely fast, arriving within one week to my country (Argentina), and the products came in a very safe package and of course in perfect condition.
The guy that took my order over the phone (thank you Jonathan!), was very helpful and friendly so I'll surely contact him for future orders.
This is the fourth time I place an order on 42nd, and always had a great experience: very honest advice, VERY good pricing and fast delivery.
I do recommend this merchant to all my friends.
"

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Verified
5/5

2012-10-19

"Great service; called to check some details and immediate shipping after that"

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Verified
5/5

2012-10-19

"The camera is great! I got it at a great price. Delivered right at my door. I didn't have one bit of a problem with it! Totally satisfied. "

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Verified
5/5

2012-10-19

"Price was great, shipping was fast, and I didn't get hassled with an up-sale phone call. Camera was well-packaged and came in good condition.

There was some initial miscommunication, but Greg in customer service was willing make things right.
"

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Verified
4/5

2012-10-19

"Ordered a Canon S100. Price was very reasonable and received within a week. The Camera came with the box that the original barcode stickers (with Serial #) removed, no warranty paper inside. I called the 42nd's customer service dept and a rep (Greg) told me that they've mailed the card to the Canon on my behalf. Since the camera is a gift for someone else, I need to have a card included in the box. He try to convince me that since I used my credit card for purchase the camera will be registered in my name, it is a courtesy of the 42nd to ensure that the camera will be registered with the manufacture within required first 30-days of purchase and he can transfer the name, etc. But, I told him that the camera is a gift and I needed to have the card included in the box. Also, I have seen the card at a local Best and the card is not intended to be mailed in. It is a card that has the serial # printed and kept by a purchaser and mail it in along with a camera to the Canon in case needing repair. The camera looked new and came with everything EXCEPT the warranty card and a sticker outside of the box. He offered to accept the return without 20% restocking fee and received a message with RMA within few minutes. I will update the return and refund process once the package reaches the 42nd in few days. Bottom Line: Good price, Very, very questionable merchandise.
-----UPDATE-----
Received a call from the sales rep regarding return process.
He offered to send me a replacement right away with an UPS
pre-paid label for the return. I explained that I will not be able to go through the regular return/exchange process (replacement will be shipped once the item is returned and inspcted), and he gladly offered to ship me the replacement (with a warranty paper) with a pre-paid label, today. I am very pleased that he took an immediate action to solve the problem. Very pleased with their customer service so far. Very professional and offered to make the thing right. The camera will be here NLT Tuesday. Will update once the camera gets here.
"

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Verified
5/5

2012-10-17

"Great service, fast shipping"

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