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Featured Review


Verified
4/5

2004-02-07

"Customer Number: 195283

I can't understand why someone who has done business with ABS & NewEgg for almost 4 years has such a hard time getting credit terms with your company. I recently placed the order listed above and I was expecting delivering to find out that it was not coming because I exceeded my credit limit. I then had to find out on my own when my order did not arrive and then put it on a credit card because I needed to install the equipmnet. I have purchased over $250,000 worth of equipment from your companies and have never not paid. I do not understand why I cannot get a credit limit of at least $10,000 - $15,000. I think that someone needs to review my purchasing history with your companies and set a reasonable credit limit for my company to purchase goods.
Please email me at ****@**** to let me know what the credit department has decided on my account.

Thank you.....

Eric W. Brocious
Owner
EMB Computing
"

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Ease of ordering online
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Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
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Verified
5/5

2004-02-07

"gamer but not hardcore.
got my Radeon 9800
AMD 2800, CD-RW, DVD, speakers, and neon fan
Viewsonic 19"

kinda scared when i checked the website after the new year. No ASUS nforce2 mb. Did i get the last one? No good? fine so far.

computer came right before Christmas, but the monitor came 1-2 days after. Very happy w/ my new comp.
"

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Overall quality of the company
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Is committed to quality products and services
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Ease of ordering online
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-02-07

"My wife and I bought this computer for my son just before Christmas and I have to say the ABS computer is without doubt the Best PC company I have ever dealt with handsdown. We were trying to get delivery before Xmas, it was down to the wire, and the great people in Customer Care and all the way up the line were just very understanding, honest, and helpful. My son has been overjoyed with the way his PC works.. he is totally satisfied the way it performs. Being a gamer he is perhaps more critical than either my wife or I and he has had nothing but compliments for the way his demanding games lke HALO , etc. play. From what can the PC appears very well made, was very securely packaged, was delivered just as Customer support told us it would be, and worked flawlessly right out of the box. This is the 5th computer I have purchased in about 5-6 years and our 1st ABS ....... it is without doubt the BEST EXPERIENCE we have had with any PC maker. I recommend ABS to our friends and anyone who asks. My next computer will be an ABS. If I seem overly enthusiastic .. it is because I have had a number of "bad" experiences with other PC companies, and quite simply The ABS experience from ordering to delivery was flawless."

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-02-07

"Amazing company. My PC kicks ass and it's all because of their incredible systems. Lowest prices too. I wouldn't buy a system from anyone else."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2004-02-07

"I have had a great experience with the tech guys from this company. I bought a new computer and was trying to work out problems I was having. Each tech would try a different approach and finally one gave me the clue that I had not installed my mouse/keyboard software and that was the problem. Though they didn't specifically find the problem, there persistance payed off at the end. Plus, I did learn a lot about problem-solving in the process. My personal thanks to them all."

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Is committed to quality products and services
Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
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Verified
5/5

2004-02-07

"Purchased my computor 3/25/02. Chose all components myself. Developed boot and operating problems in Nov/Dec 2003 that were unable to be corrected by phone. Shipped back to ABS for repair. It came back with a new upgraded motherboard(nForce2 with SATA etc.) and a new 120mb HD, 20mb larger than the one I had.
Aside from the excessive time between contacting their Tech Support screner and actually speaking with a technician, I haven't got any compaints.
"

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Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
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Ease of checking order status
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
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Customer service being knowledgeable
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Web site reliability

Verified
5/5

2004-02-07

"I ordered an ultimate X5 Pentium 2.6 with all upgraded video,hard drives and memory. I was very pleased with the packaging and appearance of the unit. I recieved it very quickly. The Klipsh sound system and the sidewinder joystick followed the next day. The X5 with the Intel Mobo booted up well and was ready to configure my personal operating settings. All worked fantastic. About a month went by before I actually used the legacy Floppy drive. It would not read a formatted floppy, so I trouble shot it with the helpful Aid of the Tech Department.
The problem was with the drive, within 3 days they sent me A new drive! It works great!
I really appreciate the personal care extended to me by the customer service department. Thanks Jennifer!
"

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Verified
5/5

2004-02-07

"Best computer manufacturer I have ever worked with. Quick shipment. I have owned Apple and Compaq and they can not compare for service or price. It terms of expandibility, ABS is unrivaled. You receive a complete system and if you want it is completely updatable. This new computer is my second ABS computer. I still am using my 1999 Win98SE. It still works fine and I am using both computers at this time. ABS customer service is excellent, price is unbeatable and support is professional. I will recommend ABS to all my friend, acquaintances or co worker. I only wish the company I work for would consider ABS instead of IBM."

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-07

"Best experience I ever had buying something! Great company...excellent product...great prices and thr absolute best service. Only concern is they stopped selling my line of prcessor just after I bought my "Ultimate M-6" Gaming computer....the Athlon 64 fx-51. Oh well, probably got good deal from Intel to be exclusive."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2004-02-07

"Good pc - good price. Excellent packaging and owners binder. All CDs and books included and arranged nicely.
Tech support - so far, NO GOOD. I have sent several emails regarding the included HalfLife games problems, switching screens AND AntiAliasing not working. No reply.

I have also sent several emails about my being unable to install my External Serial Modem.
ALSO NO REPLY as of yet.

The warranty sticker was NOT on the back of the PC as it is supposed to be - I finially found it in the warranty envelope, in time to register for the warranty.
"

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Verified
5/5

2004-02-07

"My comments are a recommendation of Tony Pisano, your tech support person, who has shown incredible knowledge, patience, and professional attitude in dealing with problems with my PC.

His attention to details and helpfullness in solving problems successfully on more than one occasion is absolutely unsurpassed.

This person is a credit to ABS Computer Technologies, Inc., and should be considered a treasure by the company.

I also want to mention George Hwang, whom I have had the pleasure to place my orders with since 1997.
His help in putting a system together that would satisfy my needs, made it a pleasure to be a customer of ABS Computer Technologies, Inc.
I was happy to learn that Mr. Hwang was promoted, but I am going to miss his expertise the next time I need to order a new PC.
"

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Overall product shipping and delivery process

Verified
5/5

2004-02-07

"I own a Dell computer but I recently started playing a lot of games on my pc and decided it was time to buy something new. I did some research and after reading about abs in many pc magazines I visited their site and realized they've won a lot of awards and praises. I ordered the X5 gaming system and I must say that abs offers customers more for their money, excellent parts at a much cheaper price.Visually stunning and beautifully assembled. GOODBYE DELL!
ABS,SIMPLY OUTSTANDING!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-07

"Your FX-51 is wonderful, without all that proprietary crap the others include. My wife says that I'm always up too late now playing that stupid MOHAASB.

In order to get my kid out of my study, I gave him my "really nice" Dell, but that lasted about a week. He's now right back in my study using this computer all the time. Thanks a lot!

My next business computers will all be ABS.
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-02-07

"This was my FOURTH system purchase from ABS. Obviously, I have complete faith in this company. I have had issues with parts that failed and general tech questions and the ABS Tech Support team supplied quick answers to the tech questions and sent replacement parts expeditiously when needed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2004-02-07

"my experiance from purchasin a computer from abs has been a delight from the start unlike certain other compainies ive ordered from before(dell,compaq,hp) i will never order from them again and well i only have to deal with two companies since hp bought out compaq haha, but back to my grand delightful experiance with abs, i well structured website with lots of options for each machine is a bonus, and the fact that even after i bought a it, and it was finishin its burn in, i could still change something on it, it arrived well packaged with a neat lil organzier to keep all my drivers and backup discs in and a great referral program haha, so far no problems with my computer runnin flawless "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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N/A
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability