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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2016-07-05

High End CUSTOM PC Build - Fantastic Customer Care and Quality Work

"You can tell the folks at AVADirect have experience in building Custom PC's. Starting from their webpage, they have every component (and latest!) you can possibly have for a custom PC, including the latest RGB lighting and cases. As PC building becomes more customizable and complex, AVADirect puts you in complete control so you can enjoy having a truly custom PC.

The overall customer service exceeded my expectations, my emails were promptly responded to. The sales representative handled my request for the build, such as which SSD to install Windows on, and allowing me to use my own graphics card. The entire process from ordering to final receipt of the PC was smooth.

The craftsmanship of the build is highly noteworthy because of the attention to detail on the cabling and fan management. The system builders' experience shows as you see the intricate way the cables were managed. The Fan layout exceeded my expectations as I used an All-in-One liquid cooler, and my custom fans were arranged in a push&pull setup, thus allowing optimal cooling and acoustics. The system is so quiet I can't even tell it is running, unless I look at it.

The shipping packaging was more than adequate. The PC itself was packed in the box of the case and then packed into a larger case with air cushions. Inside the PC case, there is foam packing to protect the heavy GPU from moving. There was no way the heavy PC could have been damaged in the way it was packaged.

Finally, the presentation of the PC was very thoughtful to the end customer. When I finally opened it up, I received it without a finger print or smudge on it. In fact, the only ones on it are from my own hands. You can tell there was care in the final presentation to the owner.

I would order again from AVADirect, and will recommend it to anyone.

"

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Verified
5/5

2016-07-02

A No-Regrets purchase of a solid custom laptop, built and delivered exactly as promised,

"I designed a custom laptop via their website and AVADirect offered guidance and experience on a few adjustments to make it perfect. It wasn't cheap, but the price was fair for what I was asking. The build process started, I was kept informed every step of the way, and the laptop was delivered a little earlier than expected. My son now has a killer laptop, ready for anything the future will throw at him, and I had a painless experience in creating it. I don't do off-the-shelf and I happily grind inexperienced builders, clearance-sale parts, and make-a-buck clowns under my feet. I don't know when I will order my next laptop/desktop, but I know who is going to sell it to me.

I was asked to write a review that encompassed my experience with AVADirect and my experience was a very good one. I received nothing in exchange for these words.
"

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Verified
5/5

2016-07-01

Absolutely outstanding service and product

"Just wow. AVA has earned my lifetime business. Ordering, customer service, packaging, and everything else has been above and beyond all expectations. Truly superb process and product."

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Verified
5/5

2016-06-28

Hands down the BEST place to purchase a custom build computer.

"I do not even know where to begin with AVADirect. I purchased my very first gaming based computer back in April of 2016 from this company and i have to say the overall experience was just amazing. Starting off with the vast amount of customization from full tower desktops, to high performance laptops, and even custom servers for businesses or what ever your needs may be, AVA pulls through with thousands upon thousands of combinations. Not looking for a gaming rig? Well they offer great options for productivity, and casual home use. Aside from their amazing customization options, the customer service at AVA is top tier, during the processes of deciding and testing my option for what I wanted to get out of the computer, the Tech support center was there to help me narrow down and suggest the best parts for what I wanted. Even after my order was completed and sent to them to be built, AVA was very easy to get in touch with, for any concerns of questions a may had. AVA also offers a great financing option for those looking to make a larger purchase over a period of time. Finally, the prices at AVA are again amazing, ranging from budget rigs, to enthusiast level 4K gaming monsters. I have recommended AVADirect to everybody i know looking to get a new PC at a fair price. The PC i purchased from them is absolutely amazing and runs like a dream. AVADirect Rules!!! "

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Verified
5/5

2016-06-18

Custom I7 System Review

"I purchased our first AVA system in 2010. That was an I5 system dedicated to running Media center. Based on our very positive experience with that computer and service provided with AVA (they sent a replacement fan without question) we decided to upgrade our desktop system (a Dell E510) with a custom I7 system capable of running a high-end R/C flight simulator - also other applications for general use. The purchase experience was positive and AVA suggested replacing the power supply that the system was configured with, with a EVG 650 GQ power supply. After doing some investigation I was very happy with that substitution. The computer arrived, installation was straight forward with no problems since. I am confident in the products that we purchased from AVA and always highly recommend them. Given the price we paid for what we got, we are more than satisfied and would say that the price was very reasonable."

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Verified
5/5

2016-05-18

Expectations exceeded

"Joseph took care of me and fully answered my questions and concerns. The machine was customized to my needs and is flawless in operation and it works with all my other devices with no issue. I chose what I thought I wanted and then asked them to check to see if the parts would conflict and then make further recommendations. EVERYTHING WORKS!"

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Verified
5/5

2016-05-09

Great computer from a great company

"I recently received a new PC system that I had AVADIRECT build for me. I couldn't have been happier. The system is exactly what I wanted, runs beautifully and it is obvious that great care and attention was put into the system's build, testing and shipping. I would highly recommend AVADIRECT to anyone that is looking into a new PC system."

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Verified
5/5

2016-04-21

One Stop Shop AVA- Custom Built

"
Got a mid level Fx 6350 Gaming rig Built for myself 2 years ago not one problem so far.My 30 year old son was so impress that he waited for the new Intel 170 chip to come out got him self one built. Learned alot doing research on my first built 2nd one was easier. Dont skimp on the case or power supply heres his built
Corsair obsidian 450D great air flow made well lots of filters & didnt want any problems fitting the Corair Hydro H110i 280mm cooler in it.Thing stays under 40c all the time, No over clocking.Went with I Asus H170 Pro Mother Board -intel i5-6600- 8GB of DDR4 Stuck a GTX 960 4GB FTW Video card in it. 1TB Seagate Hard drive no SSD & a Asus Dvd. To keep the thing running well for many years to come Got the EVGA Supernova 650 G2. Trying to keep the cost down and getting the best bang for the buck while also getting a Computer for my needs I chose AVD - Direct Custom Computers . There Web site is one of the best for custom builds lots of choices and there price is fair.There Builds should be the gold standard. Wire Management "what wires" lol out of the way nice and neat very clean build. Dont forget the Burn test they also do I think its 12 or 24 hrs if its going fail its going fail there . Sum places just slap the thing together turn it on it works and ship it out good luck 6 months later. There Staff is very friendly & Knowledgeable. Will shop there again
"

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Verified
5/5

2016-04-09

Happy AVA Direct Customer

"Ordered a custom build gaming rig. Helpful sales rep was terrific with tech advice. For naysayers, I was able to totally customize this build, and pricing was very reasonable. Customer service very good. Machine arrived with all parts intact and after some QA it booted right up without problems.

I'll be buying other tech from this company in 2016.
"

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Verified
1/5

2016-04-07

Very poor/no postsale support

"AVA's idea of 3 years of tech support 3 months out, consisted of not answering emails and telling me by phone that if I had a problem it was caused by something I did. The tower syst. was configured by AVA to my meet my needs as expressed to them by phone. The syst. received had a day one crash problem that could only be recovered from by using the reset button. The problem was resolved independently of (not by choice) AVA by purchasing and installing an upgraded video card at my expense. "

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Verified
5/5

2016-04-03

My dream machine for a great price

"I was able to begin with a barebones PC and play with a seemly endless list of options until I designed an amazing machine at an incredible price. Once my PC was ordered I could check the status as it was being built.

If you want a new PC, and you would like a say in what is inside, do not go to a box store, go to AVADirect!
"

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Verified
5/5

2016-04-01

Ultra high end gaming laptop.

"I've been waiting for a while to pick up a powerful laptop and when Nvidia announced that the gtx 980 ran cool enough to be in a laptop I decided that it was finally time. After shopping around a bit at sites like cyberpower and originpc I was a little disappointed as it seemed I could either get the 980 or a desktop I7 and I wanted to get both. I then saw AVA Direct mentioned in a comments thread on an article about custom pc builders and decided to take a look. I was very happy to find they could not only configure my laptop the way I wanted but could also do it cheaper than some of the other options I had been considering. After placing my order I was quickly notified that the 6700k was on backorder from Intel so I unfortunately had to wait a month for AVA to receive stock. Not something I can blame on them though. Within a week of then receiving the cpu I had my laptop. I have to say the build quality was excellent and it was configured exactly how I had specified and had no bloatware to boot. Couldn't be happier with my purchase and I know if I have a question AVA's service people respond quickly. "

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Verified
5/5

2016-04-01

Wonderful Experience

"After owning a Dell laptop for many years, it was time (past time) to upgrade, and I started researching various online shops and mfg's. I started with Dell, but was not impressed with the lackluster specs on their more affordable models. I then checked out System 76, which makes computers preloaded with linux. As I was going to install linux anyway, this seemed like a viable path.

As I started to read the review on System 76, I learned that most of their products are rebranded Clevo's. This led me to do a search for the same model Clevo as they use for one of their 17 inch models. This is how I learned about AVA Direct, which sells Clevos.

When I learned that they will preinstall any of a number of linux OS's, it seemed like the perfect choice: a working linux laptop out of the box, with a significant discount from the System 76 offerings. True, they didn't offer service on the OS, and included disclaimers about not guaranteeing compatibility. But, I figured I'd give them a shot and hope for the best.

Purchase was quite easy and straightforward. I chose financing, and the process was simple and fast: I learned immediately if I was approved, and returned to the checkout page to complete my purchase.

After about 3 weeks, the laptop (a Clevo W670RZQ with 6th gen i7 6700 CPU, HM170 chipset with built in graphics, 16 Gigs ram, and 1TB HDD) arrived to my home, and I eagerly stripped away the packaging to get my greedy hands on the prize within. I was impressed first of all with how well it was packaged - triple boxed, with the largest box being large enough that the laptop floated in packing peanuts. As I slowly stripped everything away, placed the laptop on my computer table, and hooked up the power cord, I was struck at how beautiful it was - all glossy surfaces, thin profile. I turned it on, and to my absolute delight I was staring at a full blown Ubuntu desktop within 30 seconds.

Subsequent use has revealed that this Ubuntu install 'just works' with the bleeding edge hardware. Even suspend/resume, which is often tricky on linux, is flawless. True, I've only had it about a week, and have yet to try everything, but everything I've tried so far has worked as expected. This is one fast general purpose computer, and it's really beautiful as well. I couldn't be happier with my purchase.
"

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Verified
5/5

2016-03-15

Thoroughly professional!!

"After many years of buying, and being disappointed with over-the-counter computers, we decided to invest in a custom machine. I thoroughly researched many companies, and ultimately decided on AVADirect because they were willing to make me computer strictly geared to a home office. Most other custom builders seemed to cater to gamers, and high-end graphics, and we really didn't want or need all the "flashing lights and bells and whistles" and they came through with a super machine for a very reasonable price.

They stayed in constant touch throughout the build process, and other than the check-out process which is a little ponderous, everything went smoothly. I highly recommend AVADirect!
"

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Verified
5/5

2016-03-10

Great product, smooth ordering process

"Ordered a pre-built Intel NUC. The online ordering process was simple and straightforward. Emails kept me track of my order throughout the entire process. Item arrived well packaged. My computer worked perfectly right out of the box. I would AVA Direct again."

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