"Our sales rep Kyle was very knowledgeable and helped us pick the best graphics card for our needs. "

"This was my first purchase from AVADirect and highly encouraging. I'm shopping for Linux appliances/workstations, so understanding the customer support implications is key. I was pleased to find that AVA supports Linux pre-installations and an open-box policy in case you need to access your hardware innards. Thumbs up in particular to Kyle for a great support experience.

AVA's hardware testing and burn in was solid, catching faulty memory hardware early. This took time (nearly one month until arrival), but I'm grateful for the QA. The appliance so far is running rock-solid. Consider me a future returning customer. Thumbs up all around."

"My experience was great with AVA! So happy I went through them for my new workstation. There are a lot of options for picking a place to build a custom PC and it was important to find the right place that had it all. This was my first PC build, and I didn't know too much about hardware even with the month or so of researching I did. I'm a 3D animator and wanted to make sure my workflow was seamless, and not have my hardware hold me back. I talked to a few places out there and AVA was defiantly the friendliest, most knowledgeable, and had a very competitive price. Every part of the process was great, down to AVA suggesting part swaps from what I had picked out (not for a more premium part but for what would work best for me). Even after my purchase I am still in contact with them, and they are helping me upgrade my PC even more with great tips and suggestions. When I get my next workstation I'm def going to be coming back!"

"I contacted AVA Direct to get a new machine, after reviewing what was available from the other big name computer manufacturers and not finding a machine that would meet my needs. The people I worked with at AVA Direct were always professional and ready to assist. While the machine was in production, they kept me aware of any potential problems with the build, and I was able to track it's progression through technical review, parts allocation, assembly and testing. I began getting impatient as the build time went outside of what I was told to expect - 10 - 21 days, it ended up being almost a month from order placement to delivery, but I'm not complaining. The honesty and transparency from the sales and support staff is what has impressed me the most. Kyle called the day before it shipped to let me know that one of the monitors I ordered came out of the box damaged, and they didn't have another one in stock, so it would be drop-shipped direct from the supplier. I appreciated the honesty, although I am still waiting for the second monitor to arrive.

On to the machine itself ... that's the star of the show. I opened the chassis to remove shipping materials (very impressive, in my opinion - the foam packing materials cushioning the internal components was nice to see) and inspect the components, and it was everything I hoped for. The machine's performance has (so far) exceeded my expectations - it's fast, stable, robust and powerful. "

"I recently purchased my 3rd PC over the last 10 years from AVADirect, and each has been rock-solid. The online interface is not as easy to navigate as some, but a simple phone call to customer service has always provided incredibly helpful answers to my questions. Most importantly, the availability of parts for custom builds coupled with the representatives' expertise re.: best value and compatibility has resulted in 3 of 3 consecutive outstanding custom builds that meet / exceed my expectations and needs. No hesitation in recommending AVADirect."

"I bought my first ever totally custom-built computer from AVADirect a couple of months ago, and the experience was very interesting. At first, it was a little difficult to figure out how to use their website. But that's mainly because they provide so many options. Once I figured it out, it was a great experience. My only complaint about the build itself was that three of the five case fans were not installed, and I was told they would be installed. However, this was a minor miscommunication that turned out not to be a big deal. I enjoyed the process of learning how to install the additional fans myself, and it increased my understanding of the layout of the system. Overall, the system is very well built, using the premium components that I ordered. There was an obvious attention to detail. The build was very clean and the cables were routed intelligently. And everything worked perfectly right away. No BIOS tweaking was required. I was impressed. During the order process, useful guidance was provided by AVADirect when I had questions comparing specific components. But you have to initiate contact and ask questions. They're very responsive, but it will be a smoother process if you take the time to learn as much as you can before you start engaging them with lists of components and questions. I knew generally what I wanted, but I didn't know very much about case fan brands, CPU coolers, and thermal paste. The guidance that AVADirect provided was extremely helpful. And I think they were right about pretty much everything. The most important part of the transaction, however, was that AVADirect proved to be completely trustworthy. I would definitely buy from them again. I've been playing Witcher 3 (in 4K) at the highest settings. Everything stays cool and quiet, just like I wanted. What a great computer!
"

"Every one has worked great and lasted a long time. I was not able to find the level of customization I needed anywhere else for these prices."

"AVADirect provided a great piece of hardware (Clevo P950HR) at an outstanding price, with responsive support. The reason for five stars is a tracking number was provided once the laptop was already at the local post office.. the time in transit was 2-3 days. I would definitely recommend AVADirect to friends & family when the time comes. "

"They have great communication. When they were needing to consider other options for my specs, they let me know right away and gave me the options. After I told them what I was willing to do, they said that they had an alternative that would make it possible to keep it an all-in-one with the specs I had originally ordered. This extra time, and ordering of an extra part, did not cost me anything. After receiving the computer, and getting it all set up, I can not be happier! It runs beautifully, and I can play games on ultra settings, while recording them and streaming them! This computer should last me a long time, but I will definitely come back when I need another one, and I will recommend AVADirect to all my friends!"

"I found the layout of the website to be easy to navigate when choosing the components for my rig, enabling me to make adjustments to the configuration and instantly see the effect upon the price.

Once having configured the machine to my satisfaction, the rest was the proverbial piece of cake - ordering was simple, the time to build was not overly long, shipment was prompt, and everything arrived in fine shape.

My new PC runs quietly and coolly (an important objective for me), and I expect to happily use it for a long, long time."

"After looking for a company to build me a computer through search engines, I happened to come across AvaDirect and noticed they were close to me (40 minutes). Upon looking over their site and their large selection of components and choices, I finally placed an order. Mr. Mundy was always prompt in answering my questions, and my system was ready for pick-up within a very reasonable time frame.

When I returned home, I opened the box and noted the wire management. It was phenomenal. Perfect, I must say. Everything was tied down and secure, and the numbers from their quality control tests matched every test I ran. I've had the computer for a few weeks, and it's worked without any problems. From every indication, I expect the computer to work perfectly for some time to come; though I don't foresee having to use the warranty, it's nice knowing it's there.

I would highly recommend AVADirect to anyone looking to purchase a quality custom built computer. Some companies want to charge extra for professional wiring and the custom fitted padding inside of the case, but these things are standard with AVADirect. I picked my system up, and the padding was still used. If it were shipped to me, I feel confident the system would have arrived in good order.

My System

Carbide Series Clear 400C Compact w/ Window, Black, Mid Tower Case
GA-AB350-GAMING 3, AMD B350 Chipset
RYZEN 5 1600 Six-Core 3.2 - 3.6GHz Turbo
ROG Series Radeon RX 480 STRIX-RX480-O8G-GAMING
8GB HyperX Fury DDR4 2133MHz
SuperNOVA Series 650 G2 650W, 80 PLUS Gold ECO Mode, Full Modular, ATX Power Supply
120GB 750 EVO 7mm, 540 / 520 MB/s, NAND, SATA 6Gb/s, 2.5-Inch OEM SSD
1TB P300 HDWD110XZSTA, 7200 RPM, SATA 6Gb/s, 64MB cache, 3.5-Inch Retail HDD
Standard Wiring with Precision Cable Routing and Tie-Down
Silver Warranty Package (3 Year Limited Parts, Life-Time Labor Warranty)
System Binder (I would recommend getting this)

If you're in the market for a computer, I would suggest checking AVADirect out. They're worth your time and money. A+ from me. "

"I should preface with the fact that I've had my computer for about a year. I was looking back on my order to figure out what my case was (they offer a huge number of them) and realized that I never reviewed my computer. I ordered my computer in March 2016 and have been using it nearly everyday since then with no hiccups. I've popped open the case and admired Ava's work in managing the internal placement to maximize airflow. The process was easy, quick, and cheap compared to their competitors. Considering the build quality, service and miles I've gotten out of the system, I can say without a doubt that the next time I upgrade my entire system, not just components, Ava is going to be my go-to. "

"I did ordered my custom build PC from them. Before that, I did built my own custom PC with my friend's help. and got good luck with good hardware. This time I decided to let the people to do for me. I was so impressed with their job and test the all hardware before ship out. My new PC did boot up without any problem. I should highly recommand this company that build PC, Laptop,and Server for your any needs ."

"I would like to start by saying that I hate the reviewers who only come to cry when stuff does not work. I was caused a great deal of anxiety because of those people. Even now when I have the PC and it has been working perfectly for the past 20 days I still have these terrible daydreams that it will just magically stop working or fall apart.

To begin with, I did not purchase a pre-built or simple PC. I purchased a customized gaming desktop. Compared to all the other boutiques and sellers: I could not find another one with better prices or a better selection of parts.

I ended up buying the following for $1720 + $57.53 shipping :
Case: S340 Designed By Razer w/ Window, Led illuminated forward facing razer logo and underglow lighting [can be turned on and off] (this is a full metal case not that cheap plastic crap)
Motherboard: ASUS Republic of Gamers MAXIMUS VIII HERO, Intel Z170 Chipset
CPU: Core i7-6700K Quad-Core 4.0 - 4.2GHz
CPU COOLER: CoolerMaster Hyper Series D92 (PushPull style air cooler, cheaper and better than those pre built liquid coolers)
GPU: ASUS ROG Series GeForce GTX 1070 STRIX-GTX1070-8G-GAMING
RAM: 16GB Kit (2 x 8GB) Ripjaws V DDR4 2800MHz, PC4-22400, CL16 (16-16-16) 1.2V, Non-ECC, Grey, DIMM Memory
PSU: SuperNOVA Series 750 B2 750W, 80 PLUS Bronze, Semi Modular
Thermal Compund: Innovation Cooling, Diamond 7 Carat, Micronized Diamond, Thermal Compound (THIS IS WORTH IT GET IT! WAY BETTER THAN ARCTIC SILVER 5!!! I cannot believe I used to swear by AS5)
Storage1: 250GB 850 EVO 2.5-Inch Retail SSD
Storage2: 1TB BarraCuda ST1000DM010, 7200 RPM, SATA 6Gb/s NCQ, 64MB cache, 3.5-Inch OEM HDD

Extras: Standard Wiring with Precision Cable Routing and Tie-Down (It is beautiful)
Silver Warranty Package (3 Year Limited Parts, Life-Time Labor Warranty)
System Binder [GET THIS it is like $10 or some lame amount, but will include all the unused parts and documentation no matter how small.(seriously I even got the intel inside sticker lol and the empty plastic which had contained the cpu (youll need that if you want to RMA without shipping back to AVA))]

The Pricing cannot be beat. On PC Part Picker the system cost $1392.77 that is only $327 more than building it myself. For a 3 year warranty and the peace of mind of having a professional build it, as well as removing the oops factor (if they mess up any parts in the building process it comes out of their pocket not yours). I feel the added cost is more than justified.

For comparison, I created a weaker system on Alienware's website and it cost $2158 with a stock cpu cooler, a 1070 founder edition blower fan (yuck) GPU, slower non gaming RAM, and stock thermal paste. As well as an unknown SSD, HDD, motherboard and PSU.

My AVADirect system cost $1720 with leading brand name parts better cooling efficiency and an enthusiast grade motherboard that is guaranteed to work with KabyLake if i ever want to upgrade my CPU.
After I created a quote on AVADirect they even reached out to me by email to see if I needed any assistance in my build. I placed my order on January 7th it was shipped on January 27th (the 15th business day) and recieved it on January 31st. They claim to ship within 10-14 business days, stating custom orders can take up to 1-2 weeks longer. Considering I ordered it close to the hollidays I recieved it sooner than I expected.

When I unboxed it, the PC came inside the case box inside of a huge brown shipping box. It had a clear warning telling me to remove the protective foam from the inside of the PC.
There was also a really nice AVADirect box with all my CDs, extra parts, documentation, cut outs of the serial numbers from the seperate boxes. even the remainder of the thermal paste tube (I did not expect that yay surprises). There was also a folder with instructions that I did not need but at least it's user friendly. The folder also had all the stats from their testing.

I did not order a Windows installation and I did not order any optical drives, so I had prepared a USB drive with Win10. After installing windows everything checked out and the temperatures were identical to what was stated in the AVADirect documents.

The cable management is beautiful, there was not a single scratch on the case nor the clear window.

If I had to say something negative. I wanted to add my 2 laptop Sata drives and they didn't leave any extra cables for Sata drives connected to the PSU (my PSU is semi modular) or Motherboard. The cables were included though and I connected them myself without much effort. I can't really say it's a downside since a Dell would not have even included the extra cables.

All in all 10/10 will buy again I love my PC, I love AVADirect, I broke up with alienware XD and most of all I HATE ALL THE PEOPLE WHO COME HERE ONLY TO CRY AND NEVER SAY THANKYOU!

Thankyou AVADirect!"

"Overall, my experience with AVAdirect has been one of disappointment and frustration. I ordered a custom laptop, waited nearly a month for it to be built and shipped to me, and then when I finally did receive it, the computer was defective right out of the box - I couldn't get past the Window's startup screen without the system rebooting on me every time. Additionally, every time I turned the computer on, the computer would make an incredibly loud beeping sound, which as I understand is a distress code signifying that something is wrong with the motherboard. I contacted technical support but nothing that Joseph suggested helped. I then received an email for a repair authorization number so that my computer could be sent to some random company in California for repairs. What was even more frustrating was that in order to have the system repaired in California, I would have to pay for shipping costs, even though the repair was for issues that were not my fault - Joseph only offered to pay the shipping costs when I e-mailed him and complained. Based on my experience so far, I suspected that the company was not trustworthy or forthright in their business practices and I was not happy with the product or the service, so I decided to return the computer. However, even though the computer was defective immediately upon arrival, I was still required to pay for the return shipping fee, which ended up costing me approximately $100. To add insult to injury, I was charged a restocking fee as well - even though the computer was in perfect condition and was used for less than an hour (I never got past the Windows startup screen)! So, after I sent the system back, I call Joseph at tech support and he states that after inspecting the computer, he wasn't sure what was wrong, but when he took the battery out and put it back in, the computer was now magically working - so much for their "rigorous testing" standards. After a long conversation with him, I was able to negotiate a reduced restocking fee, but in the end, I still had to pay approximately $145 for a computer I could not use. Furthermore, with shipping costs factored into the total amount, I essentially lost $245 without getting anything from AVAdirect except wasted time and frustration. To me, this entire experience smells of fraud - as far as I know, AVAdirect could have intentionally sent me a defective system while anticipating that I would eventually return the computer. Then, when I finally do return the computer, I'm charged a hefty "restocking fee," and the parts from my computer can now be dismantled and used for another faulty system. Based on my experiences with AVAdirect, I believe that ultimately the company is 1) not trustworthy, 2) involved in deceptive and unethical business practices, and 3) produces low-quality products that do not deliver on their promises. To anyone considering purchasing a system from AVAdirect, I would strongly emplore them to do otherwise. As a consumer, I now feel that it is my responsibility to help protect others by not only alerting and informing potential customers about AVAdirect, but also by reporting AVAdirect to appropriate state and federal regulatory entities. If AVAdirect would have simply covered the return shipping cost and waived the restocking fee (like most companies do for defective products), I would have been satisfied. Instead, they seemed to fight with and oppose their customers at every issue - an unfortunate business tactic that is all too often used by unethical businesses."