"Great customization options for setting up your own laptop with customer service that quickly and competently answered all of my questions or addressed concerns. I got a laptop closer to what I wanted than what I needed at an excellent price. Even though I did not need to buy the OS, it arrived installed and only needed my serial number to activate (I had expected to install myself,) so that was an added bonus. Incredibly fast, boots up in under 20 seconds with plenty of fast storage, all the ram I need and space for more as well as dedicated video for the price I paid nothing short of amazing. Solid cooling and a very nice looking display too. I’m completely satisfied. When a family member comes to me for Computer advice, I will help them order from Avadirect as well as using them personally in the future."

"The sales team was great in helping get the best components possible for my specific needs. They even recommended changing some items I configured that ended up saving me money.

After receiving the computer I needed some technical assistance and the tech support team proved equally helpful - staying on the line and patiently working through the issues I was having. The tech support representative diagnosed the problem on the 1st try and walked me through the fix step by step. Other companies may have required sending the computer back for service which would have left me stranded without the machine for an extended period of time. Instead, I am up and running by mid-morning of the same day."

"I am a private engineering consultant and needed a system to perform basic CAD and linear analysis. The core 7 more than meets that need. I opted for DAD's for their boot speed and read about storage strategies tovectend their life. Ordered just RAM needed currently with plenty of room for expansion."

"Recently received my custom computer. First impressions of my new laptop are great! Easy to remove from the box and start up. Bootsup in seconds. Above and beyond quality so far!"

"This is my second computer from AVADirect. Both times were great experiences and I can't recommend this company enough for anyone who is wanting a custom built PC without the fears of messing things up if you do it yourself. From start to finish, the people at AVADirect have been prompt, friendly, and extremely helpful. When my computer arrived, it worked perfectly and there was only one small issue with the hard drive. Thanks to Joe, it was an easy fix.

Sure, the wait can take awhile. But it's worth it, in my opinion. "

"I know enough to know I need some help, and I got it. My sales guy spent all the time I needed and explained everything in terms I could understand. I didn't feel overpressured or oversold, and the follow-up has been good too. And the computer itself is operating just as expected, with no problems. Thanks!"

"Was having issues with my new VR system getting a grey screen. Troubleshooted that for weeks with the VR people and online with no luck. After contacting AVA they narrowed it down to the GPU and assisted me with the warranty replacement. Will be happy to buy future computers through AVA, great customer service."

"I looked into many custom builders and most of them specialize and/or concentrate primarily on gaming, leaving people wanting productivity computers isolated or having to work around gaming rigs. AVA Direct was great in letting me know my options as a Content creator and Colorist and working with me to get the most compatible and efficient build. They even approached me with questions as and when modification was required to make the system more efficient in the build process. All their activities can be tracked online so you know what leg of the build your computer is. Kyle was the sales exec I worked with over the phone and mail to get a system that was right for. The package arrived well and the computer was everything I thought of it and more. "

"I have been buying computers from Joe Mundy at AVADirect for over a decade. I am incredibly picky about my builds, and have been known to need dozens of email exchanges to sort them out. Joe answers all of them, question by question, even when I have given him a long numbered list. I plague him with half-understood articles about parts and their interactions, or worries about reliability, or noise, or future-proofing that I've picked up online somewhere. Joe fields all of it with aplomb and humor. I make terrible parts choices and he gently guides me back to reasonable and mutually-compatible ones. I am the most exasperating kind of customer, knowing just enough to have a million inane questions but not enough not to need to ask them. He is thoroughly knowledgeable about his work, and a pleasure to work with. By the time I am ready to press submit on the build in the cart, I am happy and excited, and he very evidently shares in my enthusiasm. There is no other business transaction I ever make with anything like the same amount of enjoyment and satisfaction both in the process and in the result, which is why I keep coming back time after time (this is my fifth order from AVA).

The machines I receive are invariably in excellent condition, and I have never had one give me any trouble that wasn't my own fault (put EVERYTHING through your surge protector is the lesson here). They last me for years and give complete satisfaction. They are thoroughly tested, exactly as I ask them to be prepared ( I usually have long custom order instructions), and I have never yet encountered even the tiniest whiff of bloatware. I receive ALL of the additional accessories and parts that ship with the components I have ordered, down to the last disc, manual, screw and decal.

Questions I have after delivery are answered just as thoroughly and promptly as during the sale. Their system configuration is one of the best, if not the very best, I have encountered. I simply have nothing negative to say about them, and I can't say enough positive things. I have no intention of ever buying a computer anywhere other than from AVADirect."

"I did some research online about buying pre-built computers because I don't know a whole lot about them and I don't have the time to build one. As I was researching I came across AVA-Direct who I had never heard of. First thought was this company probably isn't good because I haven't heard of them (dumb mindset). So I clicked on the website and First impressions were good and I read some reviews and what I could tell is that this company is pretty good. So I decided to use this company for my custom pc and that was the best decision I have ever made. I had a very nice guy from the company who helped me through the whole process of making a computer and telling me his suggestions and what was compatible. My computer changed a lot because of him. But it was for the better and it also made it cheaper. My computer was made in about a week or a little more and I had it at my house 2 weeks after ordering it. The computer has worked flawless and this company is easily the best for custom builds. The fact that they help you and let you have custom options for your computer is seriously amazing! This company goes to great lengths to make sure the customer is satisfied and it is truly awesome. If you are looking for a company to build your computer then seriously look no further, you have found the best one. "

"Bought a custom configuration from AVA in July, 2014, for semi-professional photography purposes. Enjoyed great help configuring the system from Sales people. Equipment arrived well-tested and easy to set up. Since installation, Tech Supt has helped us on several occasions--for some hard disk failures (Seagate). Support personnel are easy to contact, very knowledgeable and eager to assist. Every time. Staffed in the U.S. by pleasant people whom you can understand, and who are empowered to take action when it is needed. This alone should reassure you in purchasing from AVA, and is a major reason why we'd buy from them again. Put that together with the complete choice of components in your new system, and you have a winning combination."

"They AVA support group was so great! I get all the info I needed & they even help you pick out the best parts for your dream PC.
+ they still help you out even after you get your PC. I will buy again so see you guys in 6 years"

"I used the AVADirect website to design a custom computer for use as a virtual lab. I then connected with Kyle who made recommendations in regards to compatibility and design to better align my choices with my design intent. His recommendation saved me money as well! When the machine arrived I was a little surprised at the case size but quickly grew to appreciate the room and upgradability should I decide to add components in the future. The cabling was tidy and the cooling excellent (and quieter than my mini ITX custom machine from another vendor). I had a couple of post-sales questions that were answered quick and professionally by the support team.

The specifications of this machine ensure my virtualization needs will be met with room for growth. I will return to AVADirect as first consideration for my next custom build."

"3 months ago I purchased a 17" laptop based on a Clevo model from AVA Direct. The Sales & Support rep, Kyle, was extremely helpful in getting exactly the configuration I wanted. After the laptop arrived, I set it up for my wife's use.

This is actually the 2nd Clevo-based laptop I own (the 1st is a 15.6" unit purchased from a different vendor). Both are excellent in terms of physical layout, stability, sturdy construction, and a feeling of being bullet-proof, unlikely to fail.

This 17" is excellent in others ways: it has an IPS panel/screen that is very easy on the eyes, a huge upgrade from cheaper TN panels; has an illuminated keyboard that can easily/permanently be brightness-adjusted (rare to find this in an affordable laptop); and it has been tweaked & configured by AVA Direct in ways that make it easier to use.

Of course I don't know what the future holds--how well this laptop will behave in the coming years. But so far, it gives every indication of being a machine that will quietly go about its business, trouble-free.

Overall, this has been an excellent purchasing experience, and I will definitely consider AVA Direct for my future hardware purchases."

"This place is great! I worked with them to build a custom PC for the purpose of 3D rendering. I picked out the parts i wanted then had a talk with them about the purpose of the machine. Kyle was super helpful... he didnt try to sell me on more expensive parts (like other companies i've contacted) but rather helped me fine-tune the part selection within my budget. This ultimately saved me a lot of money on some components so i could upgrade others. I've had the machine for 2 months now with no complaints what so ever. Everything arrived on time and in great packaging for secure travel. If i had to build another custom machine I wouldnt do it with anyone else. "