"I was very impressed with the ordering process, the building/testing process and the quality of shipping (materials/packing) at the time of my initial order. I made several errors when choosing components and got a phone call to this effect. At no time was I pressured to "upgrade" anything - it was just that AVADirect did not feel comfortable putting components into a Win7 64-bit machine that had not been certified to run with that then-relatively new operating system. There was no effort to "upsell".

As my machine was built, the quality of this process became apparent. AVADirect will not ship a machine that has not been stable when running for 72 hours straight. Mine didn't. The faulty component was identified and replaced. The result was that I received a machine that ran like a top right out of the extremely well packed box. The insides of the box are really neatly secured - no loose wires flapping around, everything neatly bundled and controlled. Very impressive.

Recently, I've had a hardware problem. I was pretty sure of that before contacting AVADirect. Joseph Mundy, who happens to have been with me through this entire experience, had me do some testing and confirmed that the problem was bad RAM. This has now been replaced.

If I have a gripe about this last process, it is that the new RAM was drop-shipped from the manufacturer (based on their lifetime warranty of their product, no doubt) and it came 2/3 of the way across the country by UPS Ground during severe heat advisories. This was, of course, the manufacturer's discretion, not a decision made by AVADirect.

All in all, I would recommend and have recommended AVADirect to my friends as a place that builds responsibly, provides a quality product and stands by what has been produced."

"I chose this company based upon both price and quality.
I chose wisely.
The customer service is outstanding. Some software corrupted my system and they worked diligently and patiently with me.

I highly recommend them.
"

"I bought several products, including a few adapters. I was very pleased with the expediency in which I received my items. I'm still using the products today, they have yet to give me any problems. I am very happy with my purchases."

"I have purchased several computer systems from AVADirect and their professionalism, knowledge and service has been outstanding. Not to mention their computers are incredibly well built. Highly recommended!"

"Well the price was great, but I'm not impressed with the shipping cost. To pay around $17 for shipping on a part that is only a few ounces and cost $2.50, isn't even right."

"Good product, good price, friendly service"

"Fantastic company, this is an account of my second purchase with them. I bought my first computer from Avadirect about four years ago. It actually had quite a few problems from the start, but Avadirect's amazing customer service convinced me to stick by them. With that said, that computer died recently. It was a high performance computer with four years on it, so it wasn't really surprising and isn't indicative of any wrongdoing on Avadirect's part.

Therefore, I decided to order another system from this company. However, my first order with Avadirect took nearly a month from ordering to delivery. A month without a computer wasn't really acceptable for someone like me. With that said, I gave them a call and asked if anything could be done to expedite my order, because while I wanted to give Avadirect my business, an entire month without a computer was unacceptable.

Liek always, they were very accommodating and assured me that it was possible. The salesman looked at my system's configuration, suggested virtually identically parts that were available in stock, and took my order. He said that he would rush the build and shipping, and that I could get it as early as next Friday. Well, they did me one better because I got it Thursday!

The wiring and packaging was immaculate, although I was disconcerted by the fact that the Fedex guy was violently ROLLING my 2000 dollar computer up the steps.

All in all, a fantastic experience and I couldn't recommend this company more. Like I said, my first computer with these guys was riddled with problems, but the reason that this company stands out is that they truly stand behind their product. If the issue is genuinely not your fault, they will take care of you and not charge you a cent while they're at it. "

"Firstly, I'd like to say this was first custom configured computer, and I was a bit apprehensive after doing alot of research online on various companies and reading about horror stories with build, parts and customer service. However I decided to dive on in and chose AVA Direct.
I recently received my custom configured desktop from AVA Direct, and I have to say I am extremely impressed, all the way around. The website and configurator were easy to use, the selection of quality products and pricing were great. The product assistance and technical & configuration help I received from Joe Mundy was superb. He certainly is highly knowledgeable and didn't try to sell me anything I didnt really need. His suggestions were spot on. From start to finish I was always kept in the loop and any questions that arose were answered efficiently and promptly. Once my computer arrived I was totally blown away. It was expertly packed, all the additional extra components, cables etc., were neatly organized, along with manuals etc. in a seperate box.
When I opened the case to take a peak inside, I have to say I was more than impressed. Everything was expertly assembled and the wiring was virtually invisible, what a fantastic job. The system fired up immediately and has been cruising along since. I have already recommended AVA to several of my friends and co-workers who are thinking about new systems. AVA Direct are real pros. Thanks.

"

"I purchased a custom PC from AVADirect and found their staff very knowledgeable and the web site displayed the options available that were detailed enough for my needs. The whole experience was great and I would definitely recommend them to my friends looking to purchase computer equipment and I would purchase my next PC from them."

"I had nothing but excellent experience with AVA. I found AVA after searching for custom computer builders but was getting frustrated with all the gaming builders which is not what I was looking for. AVA impressed me for several reasons: pricing was very competitive, website was easy to navigate, tons of choices on hardware when building. The final reason I chose AVA is because of the sales staff and how they helped me, Joe was fantastic and helped me with everything. I can certainly recommend AVA and will definitely use them again in the future when it is time to upgrade."

"Very pleased with my new laptop. AVA communicated everything that I needed to know about my order in a timely fashion. This was put fully to the test when Intel recalled the mother board just before my computer shipped. My main business computer lost a motherboard and my laptop had to take up the slack during the time the desktop was being fixed. It never missed a beat. For a price that is much less than others charge this may well be the best computer buy I have ever made. I won't say it is a fast computer, but I've finally made my gamer son jealous."

"The AVA staff was helpful, responsive and knowledgable. Even though our configuration was unique, and the order was for only one unit, the level of service we received was excellent.

I would heartily recommend both AVA Direct and our sales rep (Joseph Mundy, I believe), and will purchase from your company again when the need arises.

Thank you."

"From start to finish, AVADirect has been a breath of fresh air! I have dealt with several of the largest custom-built computer suppliers previously. Contrary to my previous experiences, I was impressed immediately with the clear, expert advice and the open minded, customer oriented focus which my representative, Joe Mundy, exhibited during our initial conversations. Throughout the building time, Joe keep in touch and, when a small availability problem arose, he had good suggestions and a solution that was satisfying. My two computers arrived in good working order and continue to delight my wife and I to this day. I would whole heartedly recommend AVADirect over all other custom computer builders. If you want quality people who want to make your computer buying experience the best it can be, then AVADirect is the company for you!"

"This will be the 3rd computer I've bought from AVADirect. My next computer will also come from AVADirect as well. These machines came exactly as I ordered them. After opening the case to install my own peripherals, I noticed a machine that was put together in a very professional way. I was very impressed, to say the least. The only suggestion I can give to everyone is that if you need the machine quickly, you need to let the salesman know, so you don't orders parts that are not in stock."

"I ordered a custom built desktop in December of 2010 and am very satisfied. I especially found Joseph Mundy to be helpful. He really knows his stuff and didn't try to sell me more than I wanted or needed. I will gladly buy from AVADirect in the future. My only complaint was the styrofoam peanuts they used for shipping. "