"Three words....very professional job. I have worked in IT for years and have seen many many computers in my day. AVA Direct did an awesome job in building out my desktop pc. All of the wiring was routed well and cable tied, all parts were snug and correctly installed and it was exactly what I ordered. Can't ask for much more than that! The only thing that they missed was plugging in my SATA 3 drive to the incorrect sata port on the motherboard. (They plugged it into a sata 2 port.) Other than that, they did a great job on my custom machine. Bottom line: I would (and already have) recommended them to anyone looking to build out a custom machine. Fair prices and a quality build have sold me on this company!"

"Website Rating*
4 (Good)

Sales Service Rating
5 (Excellent)

Customer Service Rating
5 (Excellent)

System Build Quality
5 (Excellent)

System Packaging Quality
5 (Excellent)

Overall System Rating
5 (Excellent)

Technical Support Rating
5 (Excellent)

Best Features*
Website Presentation
Customization

Worst Features*
None

Overall Company Rating*
5 (Excellent)

Overall Satisfaction*
Satisfied

Comments and Suggestions
I am very happy with my purchase, and with the progress updates that I received throughout the building of my system. My only real suggestion for improvement (and I know that it is rather unrealistic, but what the heck) is to add additional checks for various configurations. My initial build included a graphics card that was too long for the case I had selected, and I was made aware of this fact several days after placing the order. It would be great if these kind of checks could be included in the selection process, especially concerning more important issues such as heating and power. "

"Website Rating*
4 (Good)

Sales Service Rating
5 (Excellent)

Customer Service Rating
5 (Excellent)

System Build Quality
5 (Excellent)

System Packaging Quality
5 (Excellent)

Overall System Rating
5 (Excellent)

Technical Support Rating
5 (Excellent)

Best Features*
Pricing
Customization
Build Quality
Packaging

Worst Features*
None

Overall Company Rating*
5 (Excellent)

Overall Satisfaction*
Satisfied

Comments and Suggestions
Replies from customer service and tech support are almost immediate and thorough - that's how you distinguish responsible company. Response to additional requirements, requests or changes to the system configuration are also swift and done in very friendly and professional manner - tech personnel is very agile, quick and to the point. RMA for failed HDD was offered without any hesitation and sent immediately after receiving from manufacturer. Build quality is bulletproof and extremely neat from cabling to HDDs placement.Packaging is extremely well done and can withstand any rough handling from courier, which became such a common thing nowadays. As for the website though, it would be nice to be alerted in case of choosing an incompatible component(s) during customization. Overall feeling is that AVADIRECT is the company to do business with and I would recommend it highly to anyone who wants to build high quality system for unbeatable price.

"

"Website Rating*
5 (Excellent)
Customer Service Rating
5 (Excellent)
System Build Quality
5 (Excellent)
System Packaging Quality
5 (Excellent)
Overall System Rating
5 (Excellent)
Technical Support Rating
5 (Excellent)
Best Features: Customization, Processing Time, Build Quality
Worst Features*
None
Overall Company Rating*
5 (Excellent)
Overall Satisfaction*
Satisfied
Comments and Suggestions
Well done and would certainly recommend.

"

"This was my first build with AVADirect. The customer service was excellent, shipping was according to the time they told me, the PC runs perfect, the workmanship is top notch.

I want to thank AVA-D for making this the best experience possible. Hopefully this PC will endure for the 6 yrs that I need to get out of it. :)

Dave"

"Website Rating*4 (Good)
Sales Service Rating4 (Good)
Customer Service Rating4 (Good)
System Build Quality5 (Excellent)
System Packaging Quality5 (Excellent)
Overall System Rating4 (Good)
Technical Support Rating(N/A)
Best Features*Customization
Worst Features*Website Navigation
Overall Company Rating*4 (Good)
Overall Satisfaction*Satisfied
Comments and Suggestions: I received the system and it has been working well for the past two weeks, The only thing that I'm disappointed is Joe promished me that he will have a minor overclock for my system and instructed me to order via his quote because he did put some manufacturing note to do overclock. I used his quote to order my system and when I received the system, the system is not overclocked. Well, maybe something is falling through the crack during your building process. However, the system is very good and I hope I do not have any problems with it.

Updated 04/19/2010: The computer has been running very quiet at maximum load for a month now. I'm very please with the build. Today, Chris sent me the email indicating that he will send me instructions for me to do overclock on my system. This is an excellent service. I definately will order all my future systems through AVADirect.
"

"Excellent customer service and computer quality. Computer is packaged and put together very well. Much better then from most main stream retailers. This is my first time getting a custom computer built and every time I had a question, I emailed and got a reply back the same day. I will return for future computer purchases. "

"Ordering Process - Not very user friendly comparitively to other websites.

Customer service - Incredible! Everytime I posted a question or requested a status on my gaming PC they responded via email withing minutes! Yes I said minutes!

Shipping and packing - Excellent!

Custom PC Build - So far this PC is amazing! Compared to past experiences with Alienware this company is top notch. Currently playing Battlefield Bad Company 2 on highest settings and not had a single hick-up"

"Excellent advice, testing and support from Joseph and Chris. Great job! I would recommend AVADirect to anyone who wants a state-of-the-art customized computer build.

--------------------------------------------------
AVADirect - CUSTOM GAMING PC, Core™ i7 X58 SLI® / CrossFireX™ Gaming PC
INTEL, Core i7-975 Extreme Quad-Core, 3.33GHz, LGA1366
GIGABYTE, GA-X58A-UD7, LGA1366, Intel X58, 6400 MT/s QPI, DDR3-2200 24GB /6
KINGSTON, 12GB (6 x 2GB) HyperX PC3-12800 DDR3 1600MHz CL9 (9-9-9-27)
XFX, Radeon HD 5870 850MHz, 1GB GDDR5 5200MHz, PCIe x16 CrossFire, DVI /2, HDMI
SEAGATE, 2TB Barracuda® XT, SATA 6 Gb/s, 7200 RPM, 64MB cache
SEAGATE, 2TB Barracuda® XT, SATA 6 Gb/s, 7200 RPM, 64MB cache
LG ELECTRONICS, WH08LS20 Black 8x/16x/24x BD/DVD/CD Blu-ray Disc Burner
CREATIVE, Sound Blaster® X-Fi Titanium Fatal1ty Champion, 7.1 channels, 24-bit 192KHz, I/O Module, PCIe x1
CORSAIR, CMPSU-1000HX HX Series Power Supply w/ Modular Cables, 1000W, 80 PLUS
LINKSYS, WMP600N Wireless-N Adapter, IEEE 802.11a/b/g/n
ROSEWILL, RCR-IM5001 Black/Silver 75-in-1 Card Reader/Writer Drive w/ 3 USB 2.0 and eSATA ports
THERMALTAKE, ArmorPlus Silver Full-Tower Case w/ Window & 230mm Fan
MICROSOFT, Windows 7 Ultimate 64-bit Edition
MICROSOFT, Office Professional Edition 2007 V2
--------------------------------------------------"

"The system I ordered arrived in perfect condition, exactly built to order, well packaged, and priced less than many of your competitors. I have been recommending AVADIRECT to my family and friends based on my experience. Thanks for the good hard work guys, I will send as many customers your way as possible, and re-order from you the next time I need something.

Cheers!
Sam Herren"

"I just wanted to make sure I wrote in on this company before I forgot. So far I'm very impressed with Avadirect. I ordered my PC on the 25th of February and it arrived on March 18th. The machine was put together very well and everything is tidy and clean inside. Nothing was loose and everything is working fine at this point. As for the company itself, I never had an issue with them. They let me know there was a billing issue the very day of order and it was resolved. Anytime I needed to get in contact with them, I was able to get someone within 10 minutes. So far my experience is very good and I'll be suggesting this company to my friends.

Update 03/30/2010:
I thought I'd update this and say that I'm very happy with the customer service of this company. My computer was damaged in shipping and Avadirect shipped the part to me that needed to be replaced without any questions or doubt. Not only that, but Chris Mundy was very supportive of my questions and got back to me within 10 minutes every time I had a question about things. I would defiantly recommend this company for anyone wishing to get a custom computer."

" I am pleased to say that my order with AVA has been a most pleasant experience. Mr. Joe Mundy processed my order and with a bit of tweaking he came up with a system to my satisfaction. I work with Photoshop a lot and this system was designed with that in mind and it has not disappointed.
Keep in mind that this was not a inexpensive system, but you get what you pay for and I got what I paid for.
Kudo's to AVA and their staff."

"I originally placed an order with Dell for a i5-750 system. This was the worst decision because the order was delayed many times and I ended up canceling the order because of lack of progress and frustration inherent in trying to deal with outsourced customer service nightmare. So following the order cancelation I was without a computer and needed to find another company to order from. I looked around online on some sites I frequented and avadirect.com was suggested on neogaf forums as a reliable company with good support.

I went ahead and ordered a i5-750 system that was better in every way then the dell I canceled and cost less overall (though w/o the monitor). The order was processed quickly and any changes made right away, avadirect.com has a great customer service area where you can post a message and someone will respond usually within 15 minutes. I was able to narrow down the build and was happy with the final specs.

It took over 2 weeks to get the order but once sent out it took only 2 days to get here. Everything was expertly packed and looked great. Unfortunately the Western Digital HDD was defective and I had to have it replaced. Chris Mundy was great in immediately responding to the issue and sending out a replacement which I received promptly.

The whole experience is the antithesis of dealing with companies like dell as you have genuinely helpful people that want your business. I would recommend avadirect.com to anyone and glad to contact them with any issues.

"

"Website Rating* 5 (Excellent)
Sales Service Rating 5 (Excellent)
Customer Service Rating 5 (Excellent)
System Build Quality 5 (Excellent)
System Packaging Quality 5 (Excellent)
Overall System Rating 5 (Excellent)
Technical Support Rating (N/A)
Best Features* Website Navigation Customization
Build Quality Packaging
Worst Features* None
Overall Company Rating* 5 (Excellent)
Overall Satisfaction* Satisfied

Comments and Suggestions
It was a pleasure doing Business with AVA Direct. I am pleased with the communications during the building of the computer and the fast response to question. The computer works great. The next computer I purchase will be from AVA Direct. Thanks

"

"This was the second system I purchased from AVA. In February 09, I purchased an i7 based rack mount computer for use as a DAW (digital audio workstation) in my home project studio. The system took a bit longer to get than expected because some parts were on back-order, and when it arrived, the CPU cooler was unacceptably noisy. To AVA's credit, they ordered me a different cooler (which they didn't even stock!) and had a local tech come out and install it. That's the kind of customer service that all companies should aspire to. So when it came time to order a new computer for my law office, one I would actually rely on, I didn't hesitate to order from them again. Joe Mundy was very helpful (as always) in helping me select some components so that the system price would fit my budget. The system arrived well within the promised delivery window, was well packed, and has been rock stable from day 1. The assembly and cable management was first rate.
I wouldn't hesitate to order from them again. Highly recommended! "