"After researching a number of custom builders, I chose AVA Direct and was impressed all through the process of refining my order and receiving my new computer.

Good communication, excellent service, and exceptional build quality. I expected the custom build to take a couple weeks, so I was neither surprised or disappointed that it took that long to receive. I guess I'm happy to wait a few extra days for the quality provided.

I'm not a high-end gamer ... just a moderate home-office power user with a desire for the option of a solid home media-server ("all-in-one").

I'm very happy with AVA Direct and look forward to ordering from them again in the future.

Greg Bjerke
Fargo, ND"

"I would not hesitate to recommend AVADirect to any of my friends and family and will do business with them again.
The build is beautiful and the customer service has been outstanding.
I started configuring a system at a competitors website. While researching components and the competitor, I kept reading less than complimentary reviews of that competitor and came across the ResellerRatings reviews for AVADirect. I was very nervous about making such a large purchase over the internet. The reviews convinced me to check AVADirect's website.
After configuring a system using their tools, I decided that I didn't know as much as I thought and called there 877 number. Joe Mundey answered and asked a few questions about what I wanted and how I would be using the computer. I knew what kind of computer I wanted, Joe knew what I needed. He reworked my initial configuration to eliminate all conflicts and suggested changes that would make the computer into the one I actually wanted. He explained there procedures, what they would do and how it would be done. He explained the burn in process, which is what convinced me that AVADirect was right choice.
The wait was hard for me but when the system finally arrived It was worth it. The build Is finely crafted. The wiring runs show an attention to detail that is over the top. The air flow through the machine is unimpeded. I thought this thing would sound like a jet, but it is extremely quiet. Everything works and it is the fastest computer I have ever been close to.
I had a single issue with the computer. I could not see one of my hard drives in Windows. I contacted AVADirect and they started working on the problem. Within minutes I got an email back from Chris Mundey with suggestions on how to solve the problem. It took two tries but we found that a cable had worked lose in shipping.

"

"Other than an expected longer waiting period due to everyone wanting to upgrade to Windows 7 during the holiday season, I am delighted with my experience with AVA Direct. The packaging was excellent. The computer is awesome. The pricing is very competitive. I would definately recommend this company to anyone wanting to buy a new PC."

"Excellent service all around. The computer arrived packaged extremely well for UPS transit. The quality and construction blew me away - I was not expecting the attention to detail to be so high (the cable management is amazing). While waiting for my computer to arrive, I read the company's forum featuring all the praises, but this was nothing like I expected. The computer is a work of art and I was up and running out of the box in a matter of minutes. The customer service team responded to all my inquiries (and I had a lot) within 24 hours, if not sooner, every time."

"I found the company very responsive and easy to work with. I am very pleased with the system I ordered and am enjoying it immensely. "

"All in all the experience with AVADirect has been quite positive. I configured a desktop computer and submitted the order. Over the next week, I changed my mind about components 4 or 5 times. Each time AVA was able to quickly and nicely accommodate my changes. When the machine arrived, it was very well packed and sustained no damage at all in shipping. The build quality is quite good; all wiring neat and bundled. Best of all, everything works perfectly.

I had a technical support question which was answered within the hour by email from AVA. Turns out the fault was on my end.

A great job by AVADirect. I would order from them again. "

"I loved the idea of getting an assembled system, packed and shipped with care, for about the same price as I could have managed with piece parts. And the actual result has been exactly as I had hoped. Thanks, AVADirect.

Here's my customer survey:

Website Rating* 5 (Excellent)
Sales Service Rating 4 (Good)
Customer Service Rating 5 (Excellent)
System Build Quality 5 (Excellent)
System Packaging Quality 5 (Excellent)
Overall System Rating 5 (Excellent)
Technical Support Rating (N/A)

Best Features* Pricing, Build Quality, Packaging

Worst Features* None

Overall Company Rating* 5 (Excellent)
Overall Satisfaction* Satisfied

Comments and Suggestions

I'm sure your technical support is great, too - I just didn't need to call upon it! It would have saved me a little time if your website had indicated how to use PayPal - thereby avoiding the dreaded fax on purchases over $1000. (I don't see that many fax machines around anymore.) Even better would be for PayPal to be just another one of your normal payment options."

"Best Features
Pricing
Customization
Build Quality
Packaging

Worst Features
None

Overall Company Rating
5 (Excellent)

Overall Satisfaction*
Satisfied

Would be helpful if when customizing the system, I would have be alerted to a confirguration problem vs having it pointed out by a customer service rep.

Overall though AVA provided customization options and detailed compenent info and competitive pricing that I couild not find anywhere else.

"

"Website Rating*


5 (Excellent)

Sales Service Rating


5 (Excellent)

Customer Service Rating


5 (Excellent)

System Build Quality


5 (Excellent)

System Packaging Quality


5 (Excellent)

Overall System Rating


5 (Excellent)

Technical Support Rating


5 (Excellent)

Best Features*


Pricing
Customization
Build Quality

Worst Features*


Processing Time

Overall Company Rating*


5 (Excellent)

Overall Satisfaction*


Satisfied

Comments and Suggestions


Experience was excellent. Certainly lived up to the on line reviews I read. Not realy complaining aobut processing time. Was just off by about 4 days on quoted time to receive. I would have rather had it built right than rush the build. Would call processing time 4 (good), everything else 5(excellent). Subsequent tech support since receiving has been great as well. "

"Website Rating*


5 (Excellent)

Sales Service Rating


5 (Excellent)

Customer Service Rating


5 (Excellent)

System Build Quality


4 (Good)

System Packaging Quality


5 (Excellent)

Overall System Rating


5 (Excellent)

Technical Support Rating


(N/A)

Best Features*


Pricing
Website Presentation
Website Navigation
Customization
Processing Time
Build Quality
Packaging

Worst Features*


None

Overall Company Rating*


5 (Excellent)

Overall Satisfaction*


Satisfied

Comments and Suggestions


AVA Direct continues to satisfy all of my PC-related purchases. I won't let my friends or family shop anywhere else!"

"Custom make computer at a good price. You can customize a machine to exactly what you need. So far everything running smoothly. Thanks!"

"this is my third [one for my daughter] machine i have had built by AVAdirect. i am satisfied. i WILL buy from them again if the need arises. my previous machine is now 3 years old and going strong, i had this built for gaming purposes and its very NICE!"

"I just received my first AVA computer in the mail today. It is housed in a Cooler Master Cosmos S case, and it is a thing of beauty. Popping the case open and looking inside the plumbing was, as it seems to someone who's built several of his own computers, very well done also. I think I'm going to like this system. So here's my experience with AVA.

Pros:
-Best selection of components for the price I've seen on any custom rig site I could find.
-They spent someplace around two weeks testing and burning in the parts, as a result everything works perfectly so far.
-Prompt response to any communication through a simple message system on my account page on their website.
-System was shipped with probably 500% of the packing protection needed to get it here in one piece.. and it from that it looks like it was cleaned and polished ten minutes before it arrived on my door.

Cons:
-Every time I submitted a potential build to them for compatibility information I got a reply with a build $400 - $500 more, though I was able to build exactly what I wanted for what I wanted to pay with no real resistance, so this is a very minor con.
-For the money I spent, I'd have expected free shipping, but it wasn't that much for the weight, so this is also a minor gripe.

Overall, considering I've had the computer up and running for about 8 hours, I'm so far very satisfied and the buying process was very pleasant. Barring this thing blowing up in the next few days, I would quickly do business with AVA again in the future.

System Specs:
CUSTOM WORKSTATION, Quad-Core Core™ i7 Extreme Graphics Workstation
> COOLER MASTER, Cosmos S (RC-1100-KKN1-GP) Black Tower Case, EATX, No PSU, Aluminum
CORSAIR, CMPSU-750HX HX Series Power Supply w/ Modular Cables, 750W, 80 PLUS®, 24-pin ATX12V EPS12V, Four 8-pin PCIe
>MICROSTAR, Eclipse SLI, LGA1366, Intel® X58, 6400 MT/s QPI, DDR3-1333 24GB /6, PCIe x16 CF SLI /3, SATA 3 Gb/s RAID 5 /10, HDA, GbLAN /2, FW /2, ATX, Retail
>INTEL, Core™ i7-920 Quad-Core 2.66GHz, LGA1366, 4.8 GT/s QPI, 8MB L3 Cache, 45nm, 130W, EM64T EIST VT XD, Retail
>COOLER MASTER, Hyper N520 CPU Cooler, Socket 775/1366/754/939/940/AM2, Copper/Aluminum
>SERVICE, Mild Overclocking, 10-20% Performance Increase(2.67 upped to 3.21)
>PATRIOT, 6GB (3 x 2GB) Extreme Performance PC3-10600 DDR3 1333MHz CL7 (7-7-7-20) 1.65V SDRAM DIMM, Non-ECC
>SAPPHIRE, Vapor-X Radeon™ HD 4890 870MHz, 1GB GDDR5 1050MHz, PCIe x16 CrossFire, VGA+DVI, HDTV-Out, DP, Retail
>WESTERN DIGITAL, 750GB WD Caviar® Black™ (WD7501AALS), SATA 3 Gb/s, 7200 RPM, 32MB Cache
>RAID, No RAID, Independent HDD Drives
>LITE-ON, iHOS104 Black 4x/8x/32x BD/DVD/CD Blu-ray Disc™ BD-ROM Drive, SATA, Retail
>LG ELECTRONICS, GH22LS50 Black 22x DVD±R/RW Dual-Layer Burner w/ Lightscribe, SATA, OEM
>SABRENT, CRW-UINB Black 65-in-1 Card Reader/Writer Drive, 3.5" Bay, Internal USB
>MICROSOFT, Windows XP Professional x64 Edition w/ SP2c, OEM
>UBUNTU, Pre-Installed Ubuntu™ Linux 64-bit Latest Available Desktop Edition, No Media, No Support
>WARRANTY, Silver Warranty Package (3 Year Limited Parts, Life-Time Labor Warranty)"

"Website Rating - Good, but needs improvement
Sales Service Rating - Good
Customer Service Rating - Excellent
System Build Quality - Excellent
System Packaging Quality - Outstanding
Overall System Rating - Excellent

Best Features - Customization, Build Quality, Packaging

Worst Features - Website Presentation

Overall Company Rating - Good, I'd shop here again.

Some of the choices available during customization were not clear. It was
not clear if items would cause conflict or were exactly what was desired. It
would serve the AVA website well to have some guidance on components. I spent
the time and researched components to ensure my system would be set up as
desired, but I have an Electrical Engineering degree. Someone with less
technical prowess might not have taken the time and would have gone
elsewhere. The computer is fantastic. There were a few missing check marks
in the build book, but nothing important. The time it took to process the
financial part was also problematic. If I hadn't read a review that said it
was going to proceed in that fashion, I would have given up after the second
failure to process my card. What is the point in filling out the form when
ordering and then filling it out again, if in the end I have to call the
card company to make it all right. Jump to that step earlier. Overall, it was worth the effort and time to get this computer, as it totally rocks. My home laptop's performance puts my work desktops to shame.
"

"Recently received by I7 chipped 15 inch clevo laptop. Everything looks great and works well on this fine laptop. Initially there was an oversight with no wireless card but the company immediately addressed situation. . .They shipped me a card at no expense and provided the technical guidance for me to install it and provided all support necessary to ensure I was a satisfied customer. Hopefully the speed bumps with the delivery process are being addressed and my faith is restored at this point with AVA. Thanks Chris and Misha for your concern and action."