"Ordered a replacement lamp. Turns out they didn't have it in stock. Rather than let the order sit in limbo, they let me know right away. My Rep (Joe) was personable and worked hard to try to make it right (they bent over backwards). I highly recommend these guys!"

"Fantastic prices and easy online ordering. I also believe that a superior method is used to verfy cardholder's information compare to what is acceptable for online ordering. "

"I purchased a XL 2200 lamp from a matter of fax on July 19,after installing the product it worked fine for 6 day then it stopped working.I called a matter o fax to replace the item and they said that they will send me a confirmation within 48 hrs whether they can replace my product. I haven't heard back from them since then even though I called them they would not respond.
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"Excellent customer service and great pricing. Delivery time and quality of product are consistently outstanding."

"They have the lowest price I've found for what I needed!! Super fast shipping and great customer service!"

"very pleased with the service. low prices, friendly customer service, quick shipment and follow up on services. definitly would use their services again."

"Oustanding customer service. Recommendation on product for my requirement was right on the money. Highly recommend this company!!!!!"

"very pleased before and after the sale great savings seamless sale"

"We've been buying toner from A Matter of Fax for our ancient Kyocera fax machine for a long time. It so happens that this company also sells projector lamps.

In the past, Epson OEM lamps cost me $300 each. A-Matter-of-Fax had a compatible replacement for half the cost. I was skeptical at first because I'd heard that the low-cost compatible lamps are dimmer, burn out sooner, and emit a 'burning' smell from the projector. Joe calmed my fears and shipped me a couple. It installed easily into the projector, and I have run the lamp for a couple hundred hours so far with no problems at all. These are quality "compatibles" for half the price of a genuine!"

"Website indicated fax machine was in stock. Placed order and after several emails saying I needed to verify my address (billing address is a PO Box, shipping address is not), my information was verified. Then, when order went to fulfillment, I got another email saying I needed to call to "verify" some additional information. When I called, I was told the item was on backorder. It would have saved a lot of time if the website had indicated that in the first place! Or at least if I was told when I placed the order. Customer service was unhelpful at best."

"Will definitely order again! A Matter of Fax was the most competitively priced vendor for the item that I needed. I have already referred A Matter of Fax to another associate company for their future orders."

"Order came on time. No problems thus far. Was a little concerned that I did not receive an email confirmation right away after placing my order, but within a day or so I received tracking info and the package arrived sooner than expected."

"My orginal order was on backorder. I was contacted immediately by a customer rep to advise me of the delay and he worked with me to find another product that would meet our needs and be delivered more timely. VERY customer service oriented."

"Satisfied with my experience."

"Thank you for the quick shipment of my order. YOur prices made the difference in who I bought from. Since shipping and service was excellent, I plan to reuse your company in the future. Sincerely, Dr. Barry Farris, Treasurer, Tennessee Science Teachers Association
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