ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-03-19

"I purchased a Multi-Function Machine and a problem arose with the transaction. They took care of the problem and I am satisfied with the handling of the matter. A good company takes care of issues when they arise. And this company has met that threshold. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-19

"Good, fast, precise service!! Thumbs up! I will use A Matter of Fax again in the future and will share them with several of my network."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-15

"Easy to use website; just what I needed; outstanding price; fast, well-packaged shipping. I couldn't ask for more."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-12

"Purchase was quite easy. I searched for my type of projector and it took me to A Matter of Fax's website, where I entered my information and was finished. Lamp arrived a couple of days later. Couldn't have been quicker or more simple!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2013-03-11

"beware & be-careful this company website. I bought a all-in-one copier from them. I didn't know is refurbished until the rep. called me and tried to sell me Accessories. if they sell new items. they show Brand New Factory Sealed all the way to top page.
if they sell refurbished, they show all the way under the Warranty : Factory serviced/refurbished/renewed to new specs with manufacturers warranty. During the check out or receipt, they won't mention is new or refurbished either. I will never trust this type of company again, try to mislead the customers.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-11

"Great transaction! Quick, easy, on time, high quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-08

"Have ordered from Matter of Fax several times and have always had good luck. They ship out what I ordered on time and the right part. I did order the wrong part once and they got the right one coming to me and gave me a RMA to ship back the wrong part. Can't beat their prices. Great operation!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-07

"I ordered a print head for our plotter and received it the next day. Quick and easy to order. Wonderful experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-02

"I ordered a toner for my copier and the price was great and the toner came really quickly. I would order again and will when I need another cartridge."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-28

"Great transaction, very easy to deal with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-28

"The bulb in my Sony projection tv went out. I searched the internet and found "A Matter of Fax" had the bulb and they also had about the lowest price. I ordered and receive the bulb very quickly. I'd purchase from them again. Thanks! -David Burke, VA."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-27

"The website is easy to navigate. Very good search tool. Received the lamp quickly. The product is just as described. Great pricing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-27

"I am surprised at the wonderful customer service. Joe from Customer Service called within a few hours of me placing my order and just wanted to make sure I ordered the right lamp type, and to let me know it will take one extra day to ship that one and verify that that was alright! I have never received such a considerate call from a company! Thanks Joe!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-02-26

"Great service and I've been using these guys for several year."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-26

"Order was as described, prompt delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A