"Great customer service from Jeff. Very easy to work with."

"Final update. I received the camera and lens as promised. I only wish I did not have to go through all of the back and forth with Abe's of Maine.
AFTER I posted this review below, I received a call from Abe's of Maine promising to fulfill my order at the price I originally sought, with a fully warrantied camera AND an upgraded lens. So, CONTINGENT on receiving this order, I am revising my rating. I will update this review again once I have received my order. As of this writing, I have only the verbal commitment of the gentleman who called me - no confirmation email yet.
ORIGINAL POST:
Bait and switch. Ordered a camera off the website only to receive a phone call a week later saying the model I ordered was an "import" and "no instructions in English" and "no warranty" etc etc you get the idea. Wanted me to buy the non-import for ~ $200 more. Will NEVER shop these guys again."

"I received an e-mail to confirm my order from Jeff Stevens and he upgraded my shipping so I will receive my camera lens faster than expected. "

"Abe's is great for providing proven products at the most competitive prices. Their customer support treated my order as if it was their own personnel order and I appreciate the extra attention."

"They contacted me to ensure the lens I ordered was compatible with my camera."

"Jeff Stevens was able to help me get my order shipped to me sooner at no charge, which is great since i am going on vacation and would really like to take it with me. He also helped me verify its fit with my camera. Great service."

"I ordered a Nikon 35mm lens. later in the evening, I received a call from Jeff to confirm the lens would fit my camera. this exemplifies a nice touch to customer service. my order was also upgraded to express shipping. "

"I received a phone call from Jeff Stevens informing me that the camera I ordered is no longer available. He kindly offered me the upgrade model of that camera and added express shipping and an upgraded memory card for the inconvenience, all at the original cost of the discontinued camera. I am most appreciative of Jeff wanting to make things right for an outdated website which still offered the model now discontinued."

"I had great service from Jeff Stevens. He upgraded my order to express shipping and threw in a free camera case as a gift. "

"Had a very good experience working with Jeff S. Responsive and very courteous"

"Ordering was easy and Jeff called me to confirm everything. He even told me about a promotion I missed during my online ordering!!! Thank you Jeff and Abe's of Maine!!!"

"I ordered a lens for my wife as a gift for Christmas. The price was the best I could find, so I jumped on it. Happy to have it taken care of the matter in plenty of time, I was surprised to get a call from a customer service representative, Jeff Stevens, informing me that he could confirm the order and upgrade the shipping. I loathe shopping, but an experience like this makes undertakings like this pleasant. Thanks, Jeff."

"Ordered a canon lens through these guys and did not click free rush shipping. Jeff called me help me upgrade to free rush shipping even though promotion had already expired. Awesome customer service. Thanks guys."

"EDIT: After posting this review I received two calls, one from the original representative and the other from a gentleman named Frank. Joe told me that he had put me on hold, something I must have missed and am giving him the benefit of the doubt over, rather than hanging up on me. I do appreciate the call-back and the apology, perhaps I was a bit judgmental at first. Frank was very kind and offered me a free 3 year warranty on the D800 I'm purchasing from B&H Photo.

At first I was QUITE scared that I had been scammed, enough so to cancel everything at my bank and write this review. It would seem the volume of sales their contributed to the long wait time. After the response I received from the review I posted they do at least seem to care for the value of their reputation.


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Original Post (Minus my thought on Joe)


STAY AWAY FROM ABE'S OF MAINE.

Ordered a Nikon D800 this morning, found out after purchase it was a foreign import. Called customer service, after a VERY long wait I was transferred to a guy named Joe. I explained the situation and asked how much the US version would be. First he said 2999, 1400 more than the price I paid. Then he said 2499, when I said I wasn't looking to be spending over 2 grand he told me I should just get a D750, which is not what I had chosen explicitly. After that he hung up on me and I was not able to reconnect with them again... EVEN AFTER 3 HOURS ON HOLD.

DO NOT BUY FROM THESE SCAM ARTISTS.

Luckily for me I made the transaction this morning and figured this out before the transaction was even pending. Went to my bank, explained the situation, stopped payment and had my card changed. I will be contacting the BBB and will write as many reviews as possible anywhere possible to stop these horrible people."

"For my very first purchase through Abe's of Maine I was very impressed! I placed my order at 4 in the afternoon on a Sunday and by 7, Customer service rep Jeff Stevens was on the phone calling to verify the camera we have is compatible with the lens we were purchasing. Jeff defiantly went above and beyond. I feel great about my purchase being we were in such good hands. Thank you Jeff awesome job! "