"I ordered a tv from Abe's last week, they called me to confirm the order and gave me great discounts on my wall mount and surge protector. I received an email the next day that my order was shipped with the tracking info. Great service, I will be back! "

"I ordered a point & shoot camera from Abe's of Maine. The promotional bundle included a case and two memory cards. The order arrived promptly. The camera was right, but the case and the cards were not. I called Customer Service and spoke to Sally, who solved the problem on the spot. She got permission to send a replacement case and the cards I ordered. She let me know that one of the cards is on back order and will be sent separately. I think she might be a magician. Or maybe Jedi. Thanks, Sally!"

"Ordered a Sigma 70-200 OS HSM Nikon lens after their 4PM cutoff on Tuesday 11/27. I received a call the following morning 11/28 at about 10CST. The man I talked to first made sure of my camera make to ensure I had ordered a compatible lens (which I really appreciated). After we confirmed I had the correct item ordered, he asked if I needed any filters, to which I replied no, and his final question was if I was interested in an extended warranty, again I declined as I have business insurance for this purpose. In both cases, when I declined the item, there was no "are you sure" type retort, we just moved the discussion along.

I was notified later on 11/28 that the order was sent to the warehouse. I saw no updates on 11/29 or 11/30, which didn't concern me much as they are up front about allowing 1-3 days to process orders. When the weekend passed and I hadn't heard anything, I decided to call customer service on Monday morning 12/3. After 15 minutes or so waiting for a rep, I talked to a helpful lady that had to put me on hold to confirm with the warehouse where my order was.

I should note that I had opted for 2-3 day shipping, and now I was getting worried about getting my item by the weekend, but to my surprise, when the rep came back onto the line, she informed me that my order was going to be over-nighted and I would have my lens the following day 12/4.

I received my item at 3:00 on 12/4 and all is well. I'm overall very happy with my transaction, and the way the partial delay was handled by their customer service. I'd definitely use them again in the future."

"It has been horrible dealing with this company.
sent several emails inquiring about my order - none were answered - only received an automated response saying it would be answered ASAP - huh!
I called the company - and waited on hold for up to 45 minutes!
And then when someone answered - they disconnected me!
I finally wrote to the CEO - we'll see if he responds.
I don't recommend doing business with this company - stay away unless you want to be FRUSTRATED!"

"Sally Cohen did an awesome job and WoWed me with her customer support! She found my invoice after searching high and low through multiple years, names, and phone numbers. Very patient through this process. She is a keeper!"

"DO NOT EVER BUY FROM THIS MERCHANT!!! I ordered an entertainment credenza that was listed as available for delivery within 2 weeks. I called and ordered over the phone with Sam who confirmed that it would be delivered to me within 2 weeks. I even paid an extra $150 for white glove delivery. After two weeks went by and I still hadn't been called to schedule a delivery, I called back and was told that the item left the warehouse in Missouri and I should be contacted in 3-4 days to schedule delivery. (I was skeptical since the item is manufactured in Quebec and both the store and my home are located in NJ). 4 days went by and no call. I called again and was told that there was a delay in leaving the warehouse and I should be called in 1-2 days. I asked for a tracking number from the shipper and was promptly sent a number via email. However, it was a bogus number! The shipper had told me that number did not exist in their system and they had never received any merchandise. I called Abe's back and confronted Sam about the obvious lies and he claimed ignorance and couldn't understand why I got sent a tracking number. He then advised me that they were "just the middle man" and have no control over when the item will be sent from their distributor. He admitted that they were probably waiting to fill a truck and he couldn't guarantee when I would receive the item that was promised delivery within 2 weeks. I found another merchant who was able to deliver the item to my door within one week, no problem. I cancelled my order over the phone on 10/23 and was told that my credit card would be refunded. I also received an email confirmation that my card would be refunded within 3-4 days. It's now a month later, and my account has still not been credited the $1600 they charged me for the item. I called again and was told that "it was sent to the refund dept today and I should get the credit within 2-3 days". When I challenged the agent (Jason) as to why it would take a month to send my refund to the correct dept, he then apologized and had no answer. He told me that if I wanted my money back I should just call the credit card company and dispute the charge. He confirmed that their system showed the order was cancelled and no delivery ever took place.

This outfit is nothing but ripoff artists as far as I'm concerned. Nobody ever answers the phone in the customer service dept (though they always answer the sales line) and they never return calls or emails.

Avoid this merchant at all costs, they are not reputable or worthy of your business."

"Had a slight problem with the order and today, Sunday 11/25/2012, David called me and was terrific in resolving my concerns. I was quite surprised Abe's sought me out to assure me that they would promptly address my order status. Good job, Abe's. Will do business with them again. "

"I purchased a camera from Abe's. When I never received the item, I emailed and called them for status. While I did not at that point get an answer that helped me, since then the VP of Abe's has contacted me directly to explain and rectify the situation. He made it very clear that changes are in progress for the better, and seemed intent on making the situation right from a customer standpoint. I appreciate that he himself is taking the time to look into this issue himself and win back a customer."

"Abes did an excellent job of getting my items out on time and when I needed a refund was responsive and accomodating."

"Purchased Bosch Microwave and Range 10/21/2012. Delivery delayed - perhaps as a result of Hurricane Sandy and related flooding.

Range (glass cooktop was broken) was damaged in transit (upgraded to White Glove) and resolution with Abe's is pending.

More detailed review will follow after I see how they respond.

Bruce Bradford

UPDATE 12/26/2012:
Compliments to David Mosseri of Abe's who has been proactive in dealing with the challenges I suffered in my transaction. Bosch deserves compliments as well, because the broken cooktop was replaced and the range looks great and is a highlight of our new kitchen.

My single remaining frustration is the result of my having paid $149 for the shipping upgrade (to "white glove") but didn't receive my shipment for several WEEKS, and David's counsel to get the shipping refunded? "dispute the shipping charge with your credit card company". WOW - that's not exactly customer-centric, and only adds to my level of frustration.

My math:

ZERO Stars for the weeks that it took for my order to arrive, plus the extra steps proposed to have the charge for enhanced shipping refunded.

FIVE stars for the product and Abe's handling of the broken cooktop.

Average rating - rounded to THREE Stars."

"Issue was resolved! I understand the unfortunate situation and I will order from them again!
"

"Do not buy from these guys. Ordered a refrigerator and a dishwasher on 9/22. They will not return calls or emails. I finally went to American Express and disputed the order. I need the appliances now as mine aren't working and yet AE tells me expected resolution on or before FEBRUARY 2013. "

"I placed an order on 10/21/12 for delivery of a TV on 10/25 using white glove service ( pre Hurricane Sandy). I have still not received the TV and after over 2 hours of waiting for customer service to answer in the last 2 business days have not received any information regarding where the TV is. I tried to cancel the order today and was told I could not. I have disputed the charge with my credit card company. I will never do business with them again as a result of this fiasco."

"Avoid them at all cost. Just like another reviewer mentioned, The item I was looking for was the same price most places I looked online but I decided to go with Abe's to support a small business. I called and the person taking the order made me pay for additional shipping (Shipping was advertised free online) under the pretense that my order will ship immediately and will be the safer means to ship. Four days after placing the order, I still haven’t received any update or tracking number. Customer Service won't respond. I have tried to contact them via email and phone call. I understand that they had a storm but then the sales person should’ve been forthcoming instead of just convincing me to pay for additional shipment by representing that product will ship immediately. They charged my credit card the moment I placed the order. I have already filed dispute with my credit card company and also filed a grievance with BBB at https://www.bbb.org/file-a-complaint/""

"+1 on the "I wish I would've read the reviews here before attempting to purchase something from Abe's of Maine". Ordered a Samsung LED TV, got the usual upsell call from Abes of Maine asking me to upgrade the TV mount, which didn't bother me too much. What did bother me was that the TV did not ship for 2 weeks. I called to find out the status of the order, was put on hold for 35 minutes, then was informed that the TV I had purchased had been discontinued by the manufacturer and that they could not guarantee that they actually had one in stock. Like other reviewers here, they had already charged my credit card. I cancelled the order at that time.

When I reviewed my credit card bill the next month, I noticed they had not actually reversed charges when I cancelled my order. Another phone call, another immensely long wait time on hold... and I notice that they are still selling the same TV on their website, and it still says, "AVAILABLE". As I write this, I have been on hold for 41 minutes.

These guys are crooks and shady business all the way. You'd be better off trying to make an electronics purchase from somebody down at the local flea market."