"So, my wall heater/ac went out in Feb. Got a brand new unit and when they come to install it, they said that the plug on unit wasn't same plug as wall plug and they couldn't install it and had to reschedule the installation because they didn't have the part. Mind you this is Feb in Northen Illinois. So had to wait another week for them to come back. So I get the unit installed the next week and there is a duct adapter that goes on top of the unit to circulate heat/air into other rooms. The one from the other unit didn't fit on new unit and this is were it gets fun. So ordered the correct vent, took a little over a week. Come out and they ordered the wrong part. OK just a mistake. So they leave the box in my living room saying they didn't have a ticket to return it. They ordered the "right" part. Another week passes and they come and the tech who shows up says he only dileveries and don't install anything. ABT knew that this piece needed to be installed and didn't send an installer. So had to reschedule for another week. They come out a week later and where at house for 30 min and talked to me saying that they couldn't mount it and they needed to send out a fabricator. So another week passes and they come out again. Were here for just over an hr and talked to me again saying I would need a custom vent to fit the venting system. So had to reschedule and order the correct part again. So part comes in about 2 weeks later and scheduled an install for after 12 on a Sat so I didn't have to take off work again. They call me at 9am saying they are 10 min away from my residence. Good thing I wasn't at work at the time. Asked them how long it was going to take to install and tech said I am only dropping the part off not installing because that is not his job. No it is the end of March and still have a box laying in my living room because they can't get anything right. Called customer service to get a tech out after the delivery of latest vent and they couldn't even get a hold of there installation manager. So sitting here waiting for a call and will probably have to reschedule for another week yet again. I would not recommend using this company. Very high ineptitude and no organization from top to bottom. Can't justify going to somebody's property 8 times for samething acceptable. "

"Ran into a couple billing issues. Both were handled quickly and professionally.
Small item box had a section missing. Mild scrapes.
Large item arrived via freight on time and in good shape.
Customer service was helpful. "

"They were excellent. They arrived early and were very clean and efficient. They made sure the appliances worked appropriately before they left. I appreciate the great service."

"Delivery team went above and beyond. Arrived on time, great communication to say when arriving, protected floor, no mess left behind, and secured piping with zip ties."

"The technicians were early and took their time with the work. There was a minor problem at the end but they came back in 30 minutes and had it corrected in 5."

"Prompt service great selection "

"Everything went wonderful"

"ABT installation and delivery team are so professional and courteous. They are mindful of entering the home in a professional way and never damage walls or floors. They also go th extra mile to help out anyway they can. This is why I will drive 50 miles from crystal lake, IL to their facility because I know I will receive great customer service and great deals!! Keep up the great rapport !!

Hector and Erika Guardado "

"This was the first time I used Abt. Seamless ordering all the way through to delivery! Exceeded my expectation and will definitely be my go to next time I need a new appliance."

"During a recent appliance delivery, the delivery team arrived during the expected delivery window and was very helpful in explaining the delivery & set up process. The team was very caring with my home and made sure to cover their shoes when entering. After the appliance was set up and ready, the delivery team walked me through all the information about the appliance that I would need to read through the manual to find out otherwise. The delivery team at Abt is always great and reliable, which is what keeps us coming back."

"Our service experience was incredible. John was able to get someone out to my house right away. Our service tech, Oscar, was incredibly helpful and knowledgeable. He diagnosed and fixed the issue, out everything back together and cleaned up as if he was never there. Our washer is good as new again. Thank you to everyone at Abt for the best products and service in the biz!!"

"Clearly the BEST IN THE BUSINESS! This is my 2nd LG TV and I have also purchased an AC unit from ABT delivery it could not have been any better. The Customer Service, Delivery and Repair service ARE FAR above the rest. I will not purchase my electronics anywhere else! The most important thing about buying these new high-end TVs is peace of mind and ABT gives me that in spades! ---BTW --- I highly recommend the warranty on the LG OLED TVs I had 2 issues with my 1st LG and ABT came out and fixed it before LG even responded."

"While Abt has a broad selection of appliances and electronics at competitive prices, it's their customer care that keeps me coming back.

The people in the call center are always ready to help with a question whether it's about price and availability or something technical.

Delivery is always on time and installation goes without a hitch."

"Product arrived early and was in perfect condition. Highly satisfied and would recommend ABT to everybody."

"Very easy to order online, and delivery was fast.
Very happy with both purchase and process"