"Three words: bait and switch. The old con game. I ordered a Canon Speedlite from AccessoryCircuit and after a week and a half the order was never filled. After reading lots of negative reviews online I surmised that, unlike Amazon.com (who I really do like btw) AccessoryCircuit advertises LOTS of merchandise that they don't actually have in stock. I called to cancel the order. I was told by AccessoryCircuit that my order was cancelled. 3 days later AccessoryCircuit attempted to bill my credit card. I had to call them just now to cancel my order again. This time I got a confirmation email that my order was cancelled. I would NEVER do business with these shady characters again. NEVER AGAIN!"
"Bait and Switch operation!! I ordered a Nikon flash sb-600. The price was too good to be true. I got an e-mail that they tried calling me, (I didn't get a call) and that there was a problem with my order. The item was out of stock and they offered a "better" one. They replaced it with a sigma but that's not what I want.
They kept insisting that I try it out and wouldn't cancel my order. Horrible!! "
"The same, Order a canon 43mm, and a Crystal Optics filter kit. They call me offering a Crystal Vision Ltd Ed. Hi Def lens instead the Canon because it was backorder. They would lower the price of this lens for the inconvenience and also because the week I placed the order they had a discount on all lenses. I go for it. They sent me an confirmation mail with the canon lens in the invoice, I request a new updated invoice with the new lens. Rebecca from customer services respond, "You will receive it soon!" I never get the email. After a week I receive the package with the invoice inside detailing a CRYSTAL OPTICS 3 PIECE MULTI COATED, MULTI TREADED DELUXE CLASS FILTER KIT and the CRYTAL VISION LIMITED EDITION HIGH DEFINITION 43mm WIDE w/MACRO. Inside the package was: A Digital Concept lens and a Bower filter kit!!!! WTF. I 'm Amateur-Pro, I already have that lens. That was the first lens I used in my life, I got it for $20, NOW I HAVE THE SAME ONE FOR $145!!! --- a Bower kit?????? Are you blind???? look the invoice and look what you sent me!. I send a mail, they told me that they where the same manufacturer, (I asked SAKAR, the manufacturer of Digital Concepts, and they tell me they were not the same guys that manufacture the CV) Again I wrote them, Rebecca left her number and ext. so I call her, She was never available. The third day I called, someone told me call tomorrow and speak with Peter. The other day Peter leaves me 15 min on hold (hang up because im calling from PR long distance) I called again and Lisa offer me a $50 credit, because the lens cant be returned. I lost $125 for a $15 lens and a $11 filter kit.
No canon lens, no crystal vision lens, no crystal optics filter kit, and a repeated digital concept lens. It's very disappointing and frustrating. I'm student with a 25 hour part time, much to say that I lost one check in a blink of an eye, plus 14 days of anxiety and miscommunication, plus a telephone bill that I don't want to open. I finally speak with someone at the 17th day- BE AWARE they only give 14 days for refund***STARTING THE ORDER DATE, NOT THE ARRIVING DATE*** Anyone know if this can be reported to an Investigation agency???
Alex J Cuadrado"
"Scam!! You place your order. The next day they call and offer a different brand( way over priced) when you tell them NO they say it's on back order and charge your credit card. Then 2 weeks later they send an e-mail telling you that they can't get the merchandise. They never could in the first place. They still have it listed as in stock on their website. Hard to believe that they purchased all of canons speed lights . don't waste your time!!"
"On 11/25/11 I ordered a Nikon SB-600 flash because their price was the best. I received a call that the item is out of stock and will take 3-5 weeks and whether I will take a better flash for less. I said I will wait as I was buying it for myself and did not mind getting it after Christmas. Then I also added a set of Hoya lens filters. They did not try to switch me to another brand of filters even though they were out of stock on that item as well. Then they charged my card. So I was happy thinking that they have shipped my order but when I called and emailed they said they were sorry about that but my order will be shipped on December 20th and they will expedite the shipping at no extra charge. On 20th I was informed that they did not get the merchandise and it will take couple more weeks. I asked them to cancel my order for a refund. They immediately cancelled the order and told me that they will process my refund. However, their email states that if I do not see a credit in my card account I need to dispute the charges with my bank. I thought that was weird since I never had to do that for any order cancellation or return. So I have disputed the charges and waiting for my bank to resolve this matter with AccessoryCircuit.com. Their sales and customer service people were nice and friendly and have not given me any problem except they charged my card but without shipping my order. Now on, I will read the merchant review before I order in future. I will not order from this AccessoryCircuit.com or recommend them to anyone. "
"SCAM ALERT!!!! Bought a Canon flash and they called and said they had a better flash available because the Canon was out of stock. BAIT & SWITCH! I told them I wanted the Canon flash and they said they finally received the order, but it was damaged. SCAM!!! STAY AWAY!!!!"
"SCAM!!! BAIT AND SWITCH!!! SUPER SHADY!
ordered Nikon flash (website stated in stock) ... then they called and said out of stock, but sent a "better" flash ... one that retailed at half the price but THEIR website listed for twice retail. BOGUS!!! STAY AWAY!!!
Customer service was rude, unprofessional and condescending. told me that i "didn't know what i was talking about!"
Would give 0 stars of i could."
"BEWARE!!! THEY SCAMMED ME!
I ordered a 60mm lens and later received a phone call saying they didnt have that lens, but a for $100.00 more they had a BETTER lens and they could get my order out that afternoon. I was in the middle of picking up my son from school and caught of guard and responded, ok whatever. *assuming* I would just exchange it if it wasnt what I wanted since I didnt order that particular lens.
No mention of "all sales final" during my entire order process, not during the phone call, not on any of my receipts, NOTHING. He did not say at all "this is NON_REFUNDABLE" What scammers!!!
I email customer service very nicely and her 4 word response to me was less than professional. I then ask for her supervisor, I call "steve" and he proceeds to talk over me the whole time spouting no returns no no and I get frustrated because he is not listening to me! I was UPSOLD and not informed about a no-return policy. He hangs up on me. I call again, he hangs up. I call again, he hangs up. I call their California office number, he answers and says this is "jeffery" I say, May I speak....and he cuts me off and says he is not talking to me, conversation over, have a nice life and hangs up on me again.
Im so livid im shaking. This is a $500.00 lens that I do not want and did not select to order.
I have submitted a dispute with American Express and I plan to do a lot of praying that they see how I was totally railroaded. I also plan to contact the BBB.
I should have googled them first!!!! i know better!!! shame on me.
buyers beware!!!!"
"Price was too good to be true! Ordered Nikon SB-600 on internet. There ad said "In-Stock". Got a phone call the next morning saying 4-6 week back ordered. Tried to sell me a "comperable" Sigma flash. Same phone number for Mellodigital. Two names, same place, same unrealistic price."
"SCAM. No matter what you order from them, Steve is going to call you and let you know that your item is on backorder and try to sell you something else. Check the BBB rating, it says it all!"
"Agree with other reviewers. This store never has anything in stock despite product description stating otherwise. I am not sure what their game is since they don't seem to sell anything. Tried ordering a lens. Not in stock. It's not the first time I've tried."
"Accessory Circuit accepted my order for an sb-900 at a very low price and an su-800 at a normal on-line retail price. Within 2 days they e-mailed to indicate that it would be 3-5 weeks before they could ship. I elected to wait, called in early August and was told that they still weren't in stock. It's August 26 and my call to them today resulted in the same response, 3- 5 more weeks. I asked to speak to a supervisor (Robert) and learned that they have no way to know when the items will be available. No charges on my card yet, so I'll cancel this order and order from someone reputable."
"Avoid this place! They are the Bait and Switch King!! After reading some negative 'bait and switch ' reviews, I stupidly decided to tempt fate and order a product. I included a note on my order for a Nikon flash that I only wanted the order placed if the item was in stock (the item was shown to be in stock at the time of order). Not surprisingly, within minutes of the order the item was somehow out of stock (this is the common thread of all their negative reviews) and wasn't expected to be in stock for 3-5 weeks. I was offered an upgraded flash, but when I stated I would only accept Nikon, the negotiation ended. The order was canceled immediately when I refused to accept a generic flash.
The prices at this site are great, and if you actually ended up with the ordered product, my guess is you'd be happy. Unfortunately, they have no items in stock. If you want to order a Lamborghini and get talked into a Chevette, this is the site for you. Otherwise, save yourself a day or two of headaches, and find a site that will actually complete the order you want completed."
"DON'T ORDER! I was recommended to AccessoryCircut from the Google Shopping page to purchase a Canon 430EX II Speedlite E-TTL II Shoe-Mount Flash for about $20 less than any other site was offering it. I made my purchase and received a confirmation email with my order number immediately. When checking my AMEX account this morning I noticed there was still no pending charge for my purchase and decided to check out the business online. Much to my surprise I found review after review of the bait and switch scam. When composing my email to have my order canceled, like clockwork my phone started ringing and surprise surprise, it was Robert from AccessoryCircut calling to let me know my item was back ordered.
I kindly let him know I was just reading about his business and to please cancel my order, which he did immediately and sent me a cancellation number.
Shady business, it's worth $20 bucks to go somewhere else!"
"Everyone is right...these guys are a bait and switch shop. I ordered a discontinued Nikon SB 600 flash from them for a good price, figuring they had some overstock leftover. I received a call several days later that there was an issue with the order.
I called back and they advised the units were backordered from Nikon. THIS WAS AN ABSOLUTE LIE, as Nikon has long since discontinued making these units and certainly wasn't sending out new shipments. They tried to upsell me to an off-brand unit at a higher price.
In short, these guys are a bunch of fraudsters, lying about having inventory in stock on their site when I ordered and then lying about expecting a new shipment in 4-6 weeks. They should be shut down, or at least fined by their state attorney general.
DON'T BUY FROM THEM!!!"