"Very good and friendly seller. See you next shopping, I would recommend it to anyone. Thanks jack."
"I have ordered the Fanny Wang on ear 1001 and have recieved in no more than 1 week, Very satisfied with their customer service as they msg me back asap. Also i have ordered the 2001 series, looking forward to it. :)
I will recommend buying from Accessory Jack
:)"
"Bought an Audio-Technica ATH-CKS90NC Noise Canceling Headphones. Item took 9 days from time of ordering to getting it physically in Singapore where most of the time was in transit from HK to SG. I am extremely happy with the purchase. Will buy again from AccessoryJack!"
"I recommend buying in Accessory Jack, this was my first purchase and the product arrived ok. The delivery took exactly 29 days to come, and I think was a good waiting time with the standard shipping option, considering I live in Brazil.
Until next purchase!
Thanks."
"Bought my shure se535 from accessory jack, no problems and great customer service. free shipping arrived in 6 days to uk."
"Good communication, quick and free shipment.
Very satisfied."
"After securing a great price on a Macbook cover ($30 cheaper all inclusive) it arrived just 4 days later, sent from Hong Kong. Unfortunately on arrival, its was a 13" and not 15". I immediately contacted Accessory Jack - Guess what NO PROBLEMS. Jonny from the service dept immedialty dispatched at 15" cover with sincere apologies... Brilliant service and I only wish all online interactions were as professional. Well Done to all at Accessory Jack, thanks for the speedy and effective follow up."
"After ordering, website sends my account password clear-text via email, effectively exposing my account info to the world. I emailed stating this is unsafe business practice, and got no reply.
When ordering, website stated that the item would not be delivered for 14 days. Meh, OK because I was saving about $30. I continued to check the website for my order status ... it was "pending" until the day before I was to receive it (and the delivery time was still advertised to be 14 days). I emailed asking if my order would be delayed, then noticed the website had a message stating they would not be doing any shipping for several days before and after Christmas. However, I received no notice my order would be delayed, I had to read this on their website. I _did_ get a reply to my email ... and all it said was "sorry we cannot fulfill your order right now, would you like to wait a few more weeks or cancel the order?" I then go back to their website just to check and see if the order was still in pending, and see another message stating that they now will not be shipping Jan 5-10th. And now they have a notice that the item is out of stock.
So here I am, 3 weeks after ordering, and they are telling me "so sorry, wait several weeks more or go elsewhere." I could have been enjoying my headphones a week before Christmas had "Johnny" just told me they had no stock when I ordered originally, and I could have gone elsewhere.
Shame I cannot pick zero stars."
"Don't ever buy from this website.
I bought a pair of headphones, thinking it'd arrive before a date by 3 weeks. 8 Days and my headphones still hadn't shipped out.
Two emails sent 2 days in between before a reply, to say that the headphones WERE NOT SUPPLIED to them anymore. Then there's a refund, ok, that's fine; until I find out it takes a month to get the money back into the card. Completely and utterly ruined my Christmas and certainly will NEVER shop here EVER again. "
"*review updating in progress*"
"Just to share with you guys that I receive my order for ATH-M50 (4th purchase) from AccessoryJack in really great and good condition (item + box), really satisfied and happy with it. I will do more purchase from AccessoryJack in the future. And AccessoryJack offer superb before and after-sales customer service, they keep answering all my problem. So, don't hesitate to contact them if you have any doubt or problem. Overall, AccessoryJack offer great online shopping experience. "
"I bought Audio Technica ATH-CKS55i earphones from AccessoryJack.com and got a real good bargain. They were shipped to UK and reached in around 7 days. I would have preferred an unopened box but my earphones packaginf was open. Nevertheless, the earphones were new wth all the packaging dtails and in as new condition.
I will definately buy more products from AccessoryJack as they were prompt with the processing and the shipment of the product. Also responded to my queries swiftly. "
"The best customer service I have ever seen."
"Ordered Etymotic MC 5 earphones, and was listening through them 4 1/2 days after they promised delivery in 5-12 working days.
Great service and pricing --- Thanks Guys!"
"The item was shipped via registered post; ordered on the 13th of September and it arrived on the 22nd. Very prompt with the turnaround time. The item received was genuine and I'm quite pleased with the service. Definitely going to buy from these guys again and recommend them to friends and family."
A rep from AccessoryJack.com, AccessoryJack, has responded:
“Dear Windjammer31
We are sorry for your inconvenience. Please accept our apology not to get back to you immediately during the long Christmas holidays. We tried to call up the sales people in the distributor for you even in the holidays and confirmed the specific color of the headphones is temporary out of stock. We understand the frustration, but please understand that the volume of transaction in Christmas season may cause some instability of items and that is out of our control.
After we double checked with distributor and found it cannot be replenished, we replied you and offered an immediate refund. As a matter of fact, if you are using a normal credit card, we actually will only hold the money in your card for us until we confirm we are shipping out. No money will be taken from your card. However if for your case, you are using a debit card, the bank will inevitably took the money in your card and hold it for us. Even if we cancel the payment and release the money to you immediately, the bank refund process will take up to a month to complete. It will be a very typical time frame as fund transfer process between banks will be quite slow.
Don’t worry, the money is going back to you but just needed a bit more time for the bank to complete.
Regards,
Jack”