"I recently ordered a pair of Klipsch S4i (II) and get them posted to Australia. I was very surprised that they arrived within a week at the door. The product is great and as described on the website.
Highly recommended!!!"
"I bought my Philips Fidelio X1 headphones from AccessoryJack.com because they had the cheapest price I could find by far. I received my headphones in 3 days! Sadly the headphones had a channel imbalance, I emailed AccessoryJack and got my email replied to in less than a day. They had me send the headphones back and reimbursed me the return shipping! I received my replacement headphones faster than I thought I would get the original product that was ordered. I will definitely be ordering from AccessoryJack.com again! Thank you Johnny, you are truly stellar."
"Purchased a Triple fi vi cable only because they were selling it $10 cheaper than Amazon.com. I've received a fake cable but AccessoryJack claims it is authentic and will not refund.
So I had to get an authentic cable and produced this: http://borako.net78.net/aj.jpg
Basically, they are selling fake cables and apparently does NOT know that they are fakes. Apparently in their words, the same supplier also provides headphones for them.
As soon as I started claim on Paypal, they immediately cancelled the order and created another one with status "refunded". Well I did not receive the refund. Weird, never seen such practice before.
I was surprised to find this shop has such high ratings here, and looks like a lot of them were on headphones. Here's a question for you: Are you sure your headphones are authentic? Because I have seen some real good fakes. If you visit that address above, you'll know what I mean.
My experience has been nothing but terrible obviously. Shady business process. No refund no matter what. I would avoid at all costs.
* Update regarding reply below"
So I have authentic cable from authorized dealer and put up the comparison photos. What more proof do you need to prove that it is not authentic? Did you even look at the pictures? Do you really think Logitech would provide different, crappy cable in a suspicious packaging to different regions?
Please tell me this: Why is my order "cancelled" and there's another order that says "refunded" in your website?
* Update regarding payment
Fortunately, Paypal agrees with my claim and the amount was fully refunded. The fake is heading to trash. "
"Found an excellent price on headphones, and they were delivered internationally, immediately, at no charge. Couldn't be happier, recommend Accessory Jack to everyone."
"Very good price, and received headphones quickly and in perfect condition."
"very fast shipping, I have received fine with low price write on the box, thank you very much, would recommend to anyone"
"I bought a Sennheiser HD600 at friday and it arrived, here in Canda, in the monday! So, very fast delivery, low priced and, obvious(as mentioned on website), the headphone is original! I have plans to buy again there! I just can not say anything about the warranty."
"Brilliant service. Item received as described and well on time. Great prices for headphones. "
"Ordered some Special Edition Shure SE535s after close of business on Saturday. They were despatched first thing on Monday morning, and I received them today (Tues) in London. Admittedly I paid a bit extra for express shipping to avoid the Xmas delay, but it's still fantastic service. The box was in a polythene sleeve, inside two layers of bubble-wrap and a padded envelope, so arrived in perfect condition."
"My second purchase from jack.First is Audio Technica CKS90 now Sony MDR XB90EX ,Great product,fast shipment within 1 week."
"I bought some Special Edition Shure SE535s from AccessoryJack in June 2012. Having worked perfectly up until mid-November, I started to experience distortion and crackling due to a fault in the cable connection. I contacted AccessoryJack via email and explained the issue I was having with the cable. They said that they could help me as my Shures were under warranty. I was asked to send them back to Hong Kong which I duly did. The guys at AccessoryJack tested them for me and even though they found no problem with the cable, they sent them back to Shure and got a replacement cable for me. They then shipped them back to the UK at no cost to me. All of this was done in a really short period of time especially when you take into account the distance between Hong Kong and the UK. Quality customer service."
"I should note, AccessoryJack is not a authorized dealer of Sennheiser. If you are aware of their return policy and warranty handling, you should have no problems with AccessoryJack. On Oct, 21, 2012, I placed an order for a Sennheiser HD600 and received it 12 days later. The package was well protected via bubble wrap for its trip to the USA and it was indeed a brand new genuine product. I’ll admit, I had my doubts about the HD600 being fake given its low price, however, I thoroughly checked the HD600 on arrival and found no faults. This is my first purchase from AccessoryJack and I can easily recommend it. "
"I couldn't agree with byebyea below. Accessory Jack were fine (not brilliant, but fine) during the purchase/delivery process. Where it quickly starts to go wrong, however, is in the customer service which, in many ways, is the most important part.
I ordered a pair of Polk Ultrafit 3000 Sport Headphones through Accessory Jack back in September and they arrived eight days later. I used them four times over the next five days for light jogging keeping them in a drawer in between uses and, on the fourth day, the right headphone cut out completely and stopped producing sound. Accessory Jack's website had heavily promoted these sport headphones for their extreme durability, explicitly stating that they do not fall victim to a number of the factors that one would associate with cheap sport headphones. Given that this was a strong contributing factor in my purchase of these headphones I was extremely disappointed when none of this turned out to be true.
I was aware that Accessory Jack did not offer a no satisfaction refund but aware that they would consider refunds for products that were defective on arrival. As my product had a one year warranty and failed within five days out of the box with no extenuating circumstances I felt that this should classify as defective on arrival, and hoped that, given the hassle involved and the heavy misrepresentation of the product online, Accessory Jack would be understanding.
How wrong I was. Accessory Jack proposed a warranty replacement. I explained that, given the disappointment of the first pair, I was dubious of any further pair by the same manufacturer and, to save hassle for all involved, a simple refund might be easier. They said 'no, you want a warranty replacement'. I explained again. 'We'll get you a waranty replacement'. This went on and on and on for weeks with every single point and concern I raised being bluntly ignored with the same response coming back every time, no attempt to understand my position whatsoever. When I sent an email asking them to stop rudely ignoring every single one of my concerns they emailed back to tell me that I can't just send an item back because I don't like it, and that there wasn't even a problem with my headphones anyway, effectively accusing me of lying.
I was extremely offended by their implications but nevertheless tried to reason with them yet again. I pointed them to the part of their store policies where they claim they will consider refunds for defective on arrival items, but agreed to compromise - perhaps store credit, rather than a refund? I explained in depth how this was not simply a 'listen don't like refund' bid, as they put it, and tried to get them to understand my position. Their response? Nothing. I sent another email. Nothing. A week later I demanded a response and was told that they had sent a warranty replacement out the previous week, two days after my last email. In essence it seemed that they had decided to ignore my valid points regarding their defective on arrival policy simply because it didn't suit them.
I asked myself: why have a policy if you have no intention of abiding by it? Then it became apparent. They don't need to. They are so far from the majority of their customers that they know we are powerless. There is no phone number to call, only one person to email. Conveniently, the wording on the policy is vague enough that it can be argued that there is no policy at all. And if the customer argues too much you can always just ignore them.
If I were you I would avoid Accessory Jack like the plague. Buy your goods from somewhere like Amazon where customer service and satisfaction actually means something.
IN RESPONSE TO BELOW:
Fine, but long emails repeating myself over and over again were only necessary because Accessory Jack never once paid attention to any of the other concerns addressed bar the fact that the headphones were broken. No case is black and white, and a company which truly respects its customers might take into consideration the fact that the product sold was not only faulty but grossly misrepresented on its website and bore little resemblance in build, features or quality to what was advertised. Being an online purchase it was bought in good faith based on such advertisement and this faith was not rewarded. If you advertise a product in a certain way it is your responsibility when it does not match that advertisement. Accessory Jack did not ever address this fact but simply ignored it over and over again, forcing me to repeat myself.
As for low prices; well, it was actually cheaper at another online retailer with a proper return policy. Accessory Jack simply had it available sooner. Your claim that you ignored my emails while seeking the warranty replacement? Those emails came after you told me that you had managed to get one. I felt that a) it was important to a)explain categorically that I had not lied about the fault and b) try to be reasonable and meet somewhere in the middle. Both of these deserved a response, if nothing else then at least an apology for accusing me of lying. Instead nothing. You sat on the email for two days and then decided the best way to deal with the problem would be to sweep it under the carpet. As for covering the cost of posting it back to you I am yet to see any of it.
You tell me not to say that you didn't do everything within your power? Well don't you dare tell me I'm unreasonable for expecting a product to live up to the way you sell it."
“Dear Crez,
We understand your frustration and we have been trying very hard to solve the situation for you. For a defective on arrival product, we will offer a new replacement with reimbursement for the shipping fee involved. That was clearly explained to you in our email communication.
We tend to believe the claims from customers but we also will conduct tests for the symptoms before we take them back to distributor for warranty or replacement. Or else we will lose creditability of not verifying before claim as we will face the same check from distributor’s engineers.
In your case of claiming the right ear side is losing connection, I have given it a test both with and without the extension cord to make sure I can address the failure. But after 10 minutes of trying, I still found a pair of perfectly good sounding Polk Audio earphones. Since we tend to believe our customer’s claim, I asked two other colleagues to try to test it in motion and see if we can address your issue. That is why I emailed you to ask if there are any particular movements that will trigger the issue but you simply keep on telling us how not satisfy with everything the earphone is.
After around 30 minutes of testing from our two other staff, we still cannot find the problem. But we will not put our judgment simply by testing in house. So we passed it to distributor and telling them with some movement of jogging, the right ear will have no sound coming out. However, we received a call on the next day that the distributor cannot address any issue from the earphones and they refused to give us a new replacement.
So we are sort of stuck there because we understand you are not very satisfied with the earphones and then if we are going to tell you distributor refused to do anything, you will be very disappointed. So we used a lot of connection from the sales guy and also calling them to persuade them at least give us a new box that we can help our customer in case there is really something wrong with the cable that we cannot test out.
After a few days of struggling and that is why I cannot reply your two emails, they agreed to give us a new box if we can supply them the carrying pouch that is supposed to be in the package. Or they will open the box and take back the pouch. We also understand that you may forgot to ship us back the pouch and asking you to ship us the pouch will result in another two or three essay long email explaining why you would not like to do it. We finally managed to get a sealed completely new retail box back from Polk Audio distributor. And they reminded us that we still own them the pouch.
We considered that sending you a new unopened box is the best for you as there will be a lot more options for you to consider. And we have been trying a lot of ways to get the best possible, but may not be perfect, solution for your situation.
So please don’t suggest that we did not try hard and simply seek for the easiest way to care for our customers. Since we do not have a we-don’t-like-it-and-refund law in this part of the world, distributor will not take back anything opened. And that is why we can keep a reasonably low price as we do not need to waste money and resources on refurbishing products. That indeed benefits everyone if we are responsible on purchases we have made.
Johnny
AccessoryJack”
"I purchased athw5000 and ha5000 at AccessoryJack.com. it takes 2 days process and 3 days dilivery to Melbourne by EMS with good packaged and good Quality."
"Great product, great price and fantastic service, what more do you want? Will buy again"
A rep from AccessoryJack.com, AccessoryJack, has responded:
“There were a number of inquiries regarding authenticity of our products. It has been a sudden increase since we were starting to sell headphones and accessories online 7 years ago. I believe it is caused by this wrong accusation here illustrating heavily biased judgment and not trying to seek for official check. So inevitably I have to point out the critical points here to demonstrate the facts and hope people here will think and have their own conclusion.
We have been selling only genuine and 100% brand new items for 7 years online. Audiophiles like people on head-fi.org have had a lot of guys buying from us and very happy about our products and services. They are a bunch of people buying hundreds of dollars headphones a few times a year, so they all know what they are buying. Search our name and you will know.
After having this incidence, we passed the picture this customer provided to the Authorized Distributor in Hong Kong to question why the cable in the US are not the same. For those with no idea what an Authorized Distributor is, they are the representative of a manufacturer in a region, in this case Ultimate Ears. They appoint authorized dealers and sell official products in volumes to dealers selling to customers. After checking, their answer to us is “this is a new version”.
So look at the picture comparison, from the top, there is a retail sealed packaging versus a plastic zip bag. As explained carefully, the Vi cable is a sellable product in this region, not a parts, so a proper packaging and a bar code is needed. We can also see the Authenticity label with distributor’s name and contact number for customers to check for authenticity. They can call the number to confirm when in doubt. It also serves as warranty contact for any problem when needed.
Then the plastic tube wrapping on the connectors. They are merely the protective tubes for the pins on the cable to avoid damages when brand new. They are not part of the product. They are like the protective films on new LCD screens that you have to remove to use when received. Secondly there are plastic wrapping on the ear hook positions on the new version to provide better hook shapes on the ears. On the old version, you cannot find them.
On the mic control, you can see there are anti-bend protective from the two connection points with the cable. This measure can help to prevent too much twist and break the wire inside. The same measure has been provided on the Y-connector as well.
So looking at so many improvements on the new or Asia version, you might ask if it is a fake, why one will add so many quality assurance features in but not just do a direct copy in a plastic bag? Why would an authenticity sticker with contact phone number on it for everyone to check and for warranty? Why would a dealer ask the customer to send to manufacturer or contact them to check the distributor identity? Why not just offer a simple refund if they are selling fake items knowing that they are on reseller rating?
Also on the order questions, I firstly do not have a clue what is going on? This customer placed an order but failed the first paying process, so the first order has been canceled automatically by Paypal. The second order came through and completed. So there are two orders in the history list. And then on the completed order, there are there clickable links “Invoice” “Shipment” and “Refund” for customer to use. So I was not sure what the question was. But anyone paying better attention will understand immediately they are just part of the customer-end system. Of course unless one is heavily biased and everything is a scam for him.
At the end the Paypal mistake.
After the case is closed and favored to the Buyer in such a quick timeframe, I immediately called up our Account Manager in Paypal to question if a proper procedure has been conducted. Did a formal report by authorized personnel to confirm the authenticity of the product has been done? In the later afternoon, he called back and told me that the operative agent made a mistake clicking on a wrong button and issued refund to the buyer. Paypal is willing to reimburse the money for their mistake.
I told him on the phone that frankly $30 is not what we wish for to allow the dispute to escalate to a claim; it is justice and fairness that we entrusted Paypal to help to protect us. Buyer should go by the procedure to seek for professional report to confirm authenticity of a product if in doubt but not simply draw some diagrams based on comparing two versions of items and highlight the discrepancy which any high school student can achieve without problem. It will only cost the buyer to call or buy a stamp to send the product to manufacturer to check and that will be it.
We have been asking buyer to conduct formal confirmation in emails and in Paypal communications but have been refused to do so.
The captured email reply from Paypal has been attached for reference.
http://www.accessoryjack.com/images/PP-Case-01.jpg”