"I ordered an Ilive wireless Ipod speaker system. When I received it within a few days. I first noticed that batteries was in the remote unit. I tried the display and timer system on the unit nothing worked. I did get the two speakers to work, however, no remote operation, and no display operation on the wireless dock. I called A.P.D. they told to ship it back, they supplied a return UPS invoice via email. Now I'm waiting to see if I get a brand new UNIT like I should received the first time. stay tune for final results..."

"I am very careful about who I am buying from. I read all these good reviews and decided to buy from them. Item was shipped 3 days later (by then I have received 2 other items I bought from other sellers at same time) It was no tracking info for while and I almost forgot about this purchase. It was on 14th of Jun and today is 30th, I have checked Tracking and it was here... says It was delivered to Texas!!!... I live in CONNECTICUT! E-mailed them, no response. Called and talked to rep. He offered to ship to me from NY to CT so I can have it by in almost in another week! I told him if I can’t have it by Friday(today is Wed) I can not have this item. I am leaving for 2 weeks. I have asked if there courtesy shipping that he can offer since they screwed me up. His response was NO! He had to confirm this is right tracking info is right before returning my money... I just called him again and he says he is refunding it.. Let's see...
I will NOT buy from them again and suggest not to buy from them to anyone if you don't want to waste weeks waiting for something shipped to wrong state and Courteous service? There is NONE!

PS. I got contacted by sellers Customer Satisfaction Specialist and after chatting with me. Hi reimbursed my money and to insure satisfaction doubled my order. I have returned from my trip and I found envelope with 2 lovely red Golla mobile bags. I have already gave them as gifts and I appreciate very much taking care of me. It turned my feelings 180 degrees towards this company. I just hope everyone in that company as nice as person who contacted me. I will do my businesses with them but I will be contacting same person over and over again to insure quality of service.

THANK YOU!"

"I ordered a Christmas present from them (via Amazon) on December 6th; the site claimed item was in stock and ready to ship. On December 13th they send an email saying that because of a 90 minute delay in amazon passing along orders, my item was no longer in stock.
BAD customer service. Not to be trusted on shipping dates, in-stock status, etc."

"My friend just bought a Camera for 519$ and they advertised 12.49 shipping charges initially. Once the order was placed the link was updated right away same day the same order with no shipping charges. My friend contacted Amazon and ACE Photo Digital and they said they are crediting the amount after one day the price of the item was reduced again to 479$ at that time the item was not shipped. My Friend contacted both Amazon and ACE Photo Digital and both of them refused to refund the amount. Every where in North America there is always price guarantee at least for 1-2 days but both Amazon and ACE were putting this on each other and none of them giving the benefit to customer so on the whole we lost 54$ for nothing.

Customer service replies prompt but for nothing. I would recommend not to buy from cheaper sites cause you try to save your $$$ but eventually you harm yourself in thinking too much and wasting your time in silly emails or phone calls for nothing. That is why Best Buy, Sears or Walmart on the top as they care about customers first not about theirselves making money. "

"I had some issue with this Seller, but after contacting to them they resolved the situation."

"Ordered products Wednesday had delivery by Thursday. Tracking worked great, products arrived well and way ahead of time scheduled . It is a holiday weekend too.

I had not a problem with this Brooklyn Borough, NYC, NY firm!

I would do business with them again. (( Not like many others on Amazon from Brooklyn with Sky High Shipping and Handling Charges..))

Yes they are not open 7 days a week. Closed Saturday there Sabbath Holyday."

"They Got Paid / I Never Received Order / No Communication

I placed an order for a camera battery on May 2, 2009 through Amazon.com. As of May 12, 2009 I have not received the battery nor any e-mail or telephone contacts with an acknowledgment and/or shipping (tracking) information.

My credit card was charged for the item on the same day it was ordered. Ship date was shown as May 2nd to May 4th. This reseller got my money but failed to ship the item. I had to call this reseller today and thus promptly canceled my order. I asked why I never got the item. I was told they didn’t know why.

In this economy, I’d expect all businesses to go out of their way to assure customers receive the upmost service and to receive what they pay for in a timely manner. At least the courtesy of contacting a customer and letting them know they are not going to get their order as promised and why. I needed this item by the 14th, so I think two weeks was plenty of time to expect the item.

This reseller has pretty good reviews but I’ll never spend my hard earned money with them if they don’t respect every customer no matter how much the dollar amount comes to per order. Interestingly, Ace Photo Digital does not show up in the list of resellers for this battery any more. I wonder why?

"

"Ordered from Amazon a GE Lifestyles Series Phone. Based on reviews it sounded good. Imagine our surprise that the phone was used (there were multiple phone numbers stored in the memory). We ordered a NEW phone. Not used or refurbished. We had to contact Ace Photo and Digital directly and got the same "97% satisfaction" garbage from both Amazon and Ace. However, it appears that perhaps Amazon does not allow the not so happy individuals to post their comments. Yoo hoo, Amazon, (Jeff Bezos), what is up with that? Ace offered to send out another phone. Dare say we trust them. They did send a postage paid mailer. Amazon did do a credit. But all in all it was a major hassle in terms of my time spent with these individuals. "

"I ordered a lens, the Nikon 18-55 mm f/3.5-5.6G VR AF-S DX Nikkor, from this company on Amazon.com. About a week later I received the following e-mail from Amazon.com:

"Greetings from Amazon.com,

We're writing to inform you that your order ***-***-****-6257857 from Ace
Photo Digital has been cancelled.

Our sellers strive to minimize cancelled orders. We're sorry for any
inconvenience this has caused. Your credit card was not charged for this
order. For more information regarding why this order was cancelled, please
contact Ace Photo Digital.

If you're still interested in this item, please search for it again on
Amazon.com.

We've included your order details below for reference. We've also included
the URL for the item you purchased if you'd like to try ordering from
another seller.

We value you as a customer and hope you will continue shopping on
Amazon.com."

As far as I can tell, my credit card was not charged. But I did waste a week of my time expecting my purchase to be delivered. Now I must start over. If an item is not available, it should not be offered for sale."

"I ordered a Kodak EasyShare Z1012 10.1MP Digital Camera Z-1012 + 2GB Accessory Kit and paid almost $300 for it. They sent me some wrong accessories that weren't compatible with the camera so therefore the camera was completely useless to me. I emailed them and let them know that they sent me some of the wrong stuff and they claimed the hadn't after alot of back and forth from them as well as amazon they told me I could return the item for a full refund. I sent the item acknowledged that they received it and told me that they were going to refund me only $20 because it was not returned in its original packaging. I contacted amazon about this and they said that the company later on told them that I didn't send back all of the merchandise. I have not received any money back and I have no merchandise from them so I basically handed over $300 bucks for nothing. I have contacted a lawyer and we are going to pursue this so if you would like to be involved in this lawsuit please email me ****@**** My lawyer is putting together paperwork over the next week and then we are going to file the suit so please get to me as quickly as you can. If you'd like you can send me a written statement of your expereince. Thank you.
"

"Purchased a Quantum FW-12 Hot Shoe Adapter Accessory for the FreeXwire Digital Radio Slaves that I use with my Mamiya 645 ZD.

The product came to me faulty, defective and missing a part. Be sure to exercise caution and immediately inspect your purchases to make absolutely certain Ace Photo is not providing used and faulty merchandise. I must say, there communications thus far quickly responded to and polite. However, they refuse to stand behind their product sales.

I will not shop Ace Photo in the future nor recommend them.
"

"Item ordered 5/8. Received e-mail stating item would be shipped between 5/0-14/2008 and delivered between 5/14-19/2008.
On 5/19 received e-mail stating item was JUST sent and delivery expected 5/27.

I wanted the item before 5/25 - If I had been notified earlier I could have cancelled the order and purchased elsewhere. Now to late.

I contacted ACE - they were polite and offered to give me credit for shipping charges or that I could refuse item when it is delivered. Unfortunately would not work - so I accepted the credit, since I will need item in future - even if not for initial activity..

Got follow up letter - Apologizing and stated sometimes UPS delivers early.

Good price, some attempt to give me something - Would have prefered notice so I could have item when needed initially.

Poor delivery service with acceptable customer service response - Overall would rate as dis-satisfied and would probably not buy from them in future. If I did find a good price I might consider them as a vendor - But would follow up on shipping on 1st promised shipping date.

If not shipped would cancel order. "

"If you are stationed overseas with the US Military, forget about buying from Ace Photo and Digital. They called me and said it's to much of a hassle to send to an APO. Good thing it only took them 5 days to tell me. "

"The product never arrived and i was only told two not to expect it after the delivery date had passed. I lost $28 on the refund due to a change in exchange rates, and on asking to re order with a discount taking this loss into account, they replied with unhelpful short/single word e-mails. Awful customer service, I still want the item but will happily pay a little extra not to use this company again."

"I placed an order for a Memory Card from Ace Photo & Digital back in January and paid for Expedited shipping (2-Day shipping). I ordered on January 7 and received the item on the 14th.

Hardly worth the extra $18 I paid for rush delivery. 5 minutes after I posted my negative review on Amazon, the owner called me and basically pressured me to remove the review and offered me shipping compensation. I asked him how much, he said he did not know since he didnt handle those transactions personally.

WRONG. After I was off the phone with him, my amazon accounted was noted with a $5 refund.

Shady pressure tactics and business practices and I would NEVER buy from their store again. Their service left a bad taste in my mouth. Cheaper prices doesnt make up for bad customer service. "