"I, too, ordered the X-Rite Eye-One Design as the poster below did earlier this week and received an X-Rite Eye-One Display 2 instead.

The customer service people were courteous, but completely unable to resolve the problem to my liking and satisfaction. The best they could do is refund my order and have it shipped back to them at their expense.

However, I told them to on the phone that I'd be filing a complaint to the Better Business Bureau of metropolitan New York for false advertising and misleading sales practices.

Instead of recapping what happened, I'll just reprint in entirety what I submitted to the BBB:

~~~

To Whom It May Concern,

I had sought to purchase an X-Rite Eye-One Display 2 colorimeter for properly calibrating my computer monitors for color correction in digital photography editing applications like Adobe Photoshop. I knew that I could purchase it off of JR.com (J&R) via Amazon.com's marketplace for $169.99 plus shipping charges. When I did a search for the X-Rite product, I happened to notice that a more expensive calibration device package, the X-Rite Eye-One Design, which retails for an MSRP $995, for a mere $219.99. Instantly I thought this was too good to be true. However, I checked the merchant's seller page and in no way, shape, form or fashion did they indicate that this was not the correct item listed for sale. Other merchants conveniently noted that the device in fact they were selling, on the X-Rite Eye-One Design product page, was the X-Rite Eye-One Display 2. The merchant in question, Ace Photo Digital, had an excellent customer feedback rating with sales exceeding fifty-thousand customers served. I placed an order for the product, the X-Rite Eye-One Design, for their listed price of $219.99 in the early morning on February 4th, and made a record of every related web page in the ordering process--I have Windows XP desktop screen shots of every web page while I ordered as evidence. I will reiterate the fact that in no way was I made aware that the wrong item would be shipped out to me in three days time. When the product arrived on 6th, I opened the shipping package to find an X-Rite Eye-One Display 2, the item which I did not expect. I immediately called their customer service department Wednesday evening when I arrived home from work (shortly after I had received the package). I was unable to speak with anyone or leave a voicemail because their New York store was closed and they did not support that calling feature, respectively. In continuing my effort to make contact with them, I composed an e-mail explaining everything that happened and suggested that they should honor their advertised price and ship out the correct item, the X-Rite Eye-One Design, in exchange for the item they mistakenly shipped. The only response I received last night was an automated one informing me that my e-mail was being processed and will be reviewed within three business days. Unsatisfied, I called today, the 7th of February, expressing my frustration and asked them how they planned to resolve this problem. I was put on hold several times, and after a few calls they told me that someone had listed the product incorrectly. They explained that they meant to list their SKU for the X-Rite Eye-One Display 2 under the correct product description that matched it, instead of under the X-Rite Eye-One Design for the low price of $219.99. I told them it was unacceptable and that they should honor their mistake and let me purchase the item I wanted, the X-Rite Eye-One Design, for their advertised price. They said no and admitted that they do not even carry such a product. I was stunned to hear that for a few reasons: 1) they had the product listed at the $219.99 price point for the entire time my order was being processed and shipped. That night after I had received the wrong item, they still had the X-Rite Eye-One Design for sale. 2) in the morning I checked to see what they would do in response to my e-mail, which would alert them to their mistake. Lo and behold the item was now correctly listed for the more commonly found MSRP $995 market price. I asked them point blank why they would still be selling this item on their Amazon.com marketplace, after having realized it was wrongly listed and priced, if they had just told me that they did not carry it at all! I immediately called them out on a bait and switch scam. Why else would they list a product for a low price, to entice buyers, and then ship out the wrong item? After speaking with a supervisor, the best he could do to console me was to have me ship the item back at their cost. I said I'll do that if they promised to ship the correct item, the X-Rite Eye-One Design, in exchange. He refused. I asked him why I would purchase an X-Rite Eye-One Display 2 for $219.99 from them if Amazon.com sells it for only $169.99! He conceited the point and offered a $50 discount to price match. In my mind, it wasn't fair after I went through all the trouble on account of their mistake in false advertising to give them my business. I made a final offer to have them sell it to me at half price, $110, to fix this mess, but they refused. Finally, I told them that I am filing a complaint with you, the BBB, and Amazon.com.

~~~

Here are some of the screen shots I took:

http://img525.imageshack.us/img525/7700/xriteeyeonedesignmerchaiz0.png
http://img136.imageshack.us/img136/4571/xriteeyeonedesignproducol1.png
http://img81.imageshack.us/img81/6242/xriteeyeonedesignproduccz7.png
http://img136.imageshack.us/img136/4058/xriteeyeonedesignshoppifo6.png

I have other screen shots, but I have not posted them here to prevent giving out personal information.

I will not do business with this company again, and I suggest you do not ever if you value your time , patience, and money."

"I ordered an Eye-One Design monitor/printer calibrator from this store through Amazon. It was advertised as a "low price". What I received was the Eye-One Display 2 calibrator for monitors only, and the price I paid was actually very high. When I complained, they said that the Eye-One Design was not in stock and that the Amazon listing was a "mistake". Yeah, right. This is your classic Brooklyn boiler room operation playing the old bait-and-switch scam. I reported this to Amazon, but Amazon couldn't care less. So much for Amazon's "A-to-Z" guarantee. I left negative feedback for this store on Amazon and Amazon deleted it ! Sounds like some complicity there. I've made my last purchase from this store and my last purchase from Amazon.
STAY AWAY FROM ACE PHOTO DIGITAL !"

"I ordered two 5.25" Pyle Mid Range speakers. I did think $17 was a little steep but not terrible. I didn't know they didn't combine shipping and when I called to ask them about it, their support guy stunk:mad: Just before he hung on me he said in a nasty rude manner that 17 shipping wasn't bad. I replied "Not if you're promising me that I don't get it until the 28th". He then said "Bye, call between 9am to 5pm EST, then a rude click!

What they cut down in price was made up for in shipping. I could have gotten it sooner and gotten great customer support from Parts Express."

"I placed an order for what I thought was an "in stock" item on 12-12-07. I received a confirmation that it would be shipped within 24 hours. Then today, 12-21-07 I received a cancellation email said the order was canceled. I was expecting delivery of this small item by today, not a cancellation. Because of this experience, I will be sure to "NEVER" by from this company again. Now I just need to make sure they don't charge me for the item I never received!"

"ordered an oly e510+lens via amazon.com.

item ordered on weekend, shipped monday nite, arrived thursday PM. item seemed new and clean. all papers and acc's inside as they should be. all seems 'fine'.

the price was actually quite low - I was afraid they'd cancel and not ship. (that sometimes happens with some vendors). it didn't happen with me - the item arrived and with no strangeness about it ;)

packing was average - one layer of bubble surrounding a few of the box's sides, but not all sides covered. some minor denting of the inside box but nothing serious. most new york sellers pack like this for some reason (sigh).

I would order thru amazon.com to this seller again. however, when I checked their main website, the item was quite a bit higher than the amazon.com gateway price. that's why I was not sure it would even ship - but it did and I'm happy with the whole transaction.
"

"On Nov 25 (Sunday, so that doesn't count) I ordered through Amazon, which showed "in stock" and a predicted arrival date of Nov 29-Dec 4. On Dec 5 I contacted Ace, who filled my order the next day and shipped via UPS ground. The order arrived Dec 10.

Ordered "in stock" Nov 26. Delivered Dec 10. Not too hot."

"The order for a canon 70-200 f/4.0 IS lens went through easily. I ordered on the internet and received an additional 5% discount because I ordered over the weekend when the store was closed. The order came exactly as I placed it. No problems"

"I purchased an item (camera dust air blower) through Amazon. The order was above $25, and thus, benefited from a free shipment. The seller, Ace Photo & Digital, has charged me shipment fees, and have refused to credit it. Instead, their representative, ****@****, is continuously harrasing my wife and I, via email, and lately, late evening phone calls to our home phone number (that was provided to Amazon, but unbeknown to us, made available to this seller).

They are impolite over the phone, aggressive, threatening, and they don't stop the harassment. I strongly recommend that you do not deal with this seller."

"I placed an order through Amazon.com but canceled it just a few days later. My request for cancelation was handled smoothly as soon as the store opens after its one-week or so holidays. I was a little afraid after reading some negative comments about the store, but I did not have any problem."

"I have literally never dealt with such a shady business. They sent me the wrong item, waited forever to respond when I told them, and then had some guy call me to make promises if I took off the negative rating. After that, I sent the item back with expedited shipping. He said he would refund all the shipping if they didn't have the item. Now, I don't have the item and I payed over $30 in shipping and they refunded me the $8 item cost. ABSOLUTELY bottom of the barrel business."

"On Sept 28, I ordered items from Ace Photo Digital through Amazon. On Oct 9, Amazon informed me the order was canceled. I sent an email to Ace Photo Digital but got no response. I did not lose any money, but wasted my time. To their credit, they did cancel the order instead of putting it on backorder for months. This rating is based on one order and may not reflect the seller's normal business practice, however, I would have expected at least an email notification. I will not buy from them again."

"I ordered a memory module from Ace through Amazon.com. It arrived on the last day of the promised window. It was packed in the original manufacturer's sealed packaging and it was exactly what I ordered at a very competitive price. Thanks!"

"Very bad service. Ordered a LCD tv which they said would be shipped between 24 and 48 hrs. It didn't ship in this time period even though they confirmed it would on the phone. They then randomly closed for 5 days. They also try to push extra insurance. Definitely would not buy here. Not worth the hassle. Don't be persuaded by their Amazon ratings."

"I placed the order of a Canon printer on Sept 2 via Amazon.com… was expecting the item to be delivered to me between Sept 7-12. I didn't get the item or any information about my order what-so-ever between Sept 2 to Sept 10. So I sent them an email on Sept 10 night asking about the order status. What I got back from them was this.

******

"Your order was canceled earlier today because the item was out of stock and unavailable. It is closed in our system and will show as cancelled on Amazon by the end of the day today. I apologize for any inconvenience caused by this cancellation. Thank you, Steve x330"

*******

This is just not acceptable. It's shown it's "in stock" when I placed my order. If they've known the item is out of stock, I should get notified right away, not after 9 days when I deliberately email them asking for the status. I am totally frustrated as I was expecting this printer which I need this coming weekend. Even worse, it's still showing in their website that the printer is "in-stock" today (Sept 11). So there could be other customer who may place the order but will not be able to get the item at all.

And one bad thing was that once Ace photo cancelled my order from Amazon, I was not able to leave any negative feedback on Amazon's website. I think that explains why this store is receiving such high rating as all negative feedback just can't be left by frustrating customers. I am glad that I can vent a bit here at resellerrating.com.
"

"I ordered a small xD card reader from Ace Digital through Amazon.com. I recieved a different model number than I had ordered and sent an email inquiring about a return or refund. I was told that the model I had received was the replacement to the other model and was not offered a refund or return. Since the product functions as I wanted (even though it's much uglier), I decided to not pursue the matter further.

I gave them a 3/5 (neutral rating) on Amazon.

I then started recieving calls and emails from an Ace Digital representative. While I generally appreciate a customer service rep who tries to solve my problems, this was not the case here. The rep tried to bribe me into removing my Amazon feedback (offered me a $5 Ace gift certificate for future purchases and a "direct line" to him at customer service, but didn't offer a refund or replacement.) When I told him I thought my rating accurately expressed the transaction, he got kind of pushy. Needless to say, I never recieved the $5 gift card. Over the past two months, I've recieved 3 emails, and seven phone calls (four voicemails, answered and spoke on the phone with them three of the times). Note that many of these were after I asked that they stop contacting me during my second phone conversation. "