"This was the worst online buying experience I've ever had. I ordered the product on July 4 and STILL have not yet recieved any indication that the product shipped. Three emails to customer service have not been returned and when I called their support number all it told me was all the representatives were on the phone and to call back later, then it hung up. You couldn't even wait to get someone on the phone. ABSOLUTELY HORRIBLE, TOTALLY UNPROFESSIONAL, AND INFURIATING."

"I placed an order with Ace Photo and Digital through Amazon.com and was extremely unsatisfied with the return process. My item came quickly, but I discovered that it was not what I needed (my mistake). When I attempted to return it, however, the store's policy was more than difficult to navigate through. I left feedback to this effect on Amazon and soon started receiving both phone calls and email messages of a threatening nature letting me know that if I did not remove my feedback, Ace would be unable to refund my money (in fact, they claimed their computer system was set up to not allow them to refund the $ until the negative feedback was removed). Needless to say, they can keep the $25 and I will be more than happy to share my experiences with other potential customers."

"I place an order for a Refurbished Fuji Finepix E550.The order was shipped out next day, The only bad thing was it was too fast for me to get the order canceled. My UPS man just dropped it of so there was no way I could Refuse the package. I emailed Customer Service the same day and No Reply back. I emailed them a few more times In the last few days and no reply's back to my Request's for a RMA and to return the order back to them for a refund minus the 20% restocking fee. I've been waiting 3 days for a Reply back to my emails but no luck yet. They say the answer emails promptly and Offer Same Day Customer Service Response to E-mails before 3:00pm but I wouldn't call 3 days promptly and never got same day response. I only get 14 days to return the order so If I don't get a reply back from the By next Monday (So they get it before Thursday the 22th) I'm sending it back RMA or No RMA since I don't want to get stuck with a product I don't want.I just want to return it a get my money back

Over all Good shipping and Good Prices but so far Nonexistent Customer Service."

"I purchased a case for my Zeiss classic 10x25 mini binoculars which I also bought from this supplier (about 3 weeks previous). I was very satisfied with the service and price. However, the product description on the web site was very poor. I was pretty sure that this was what I wanted (a leather case) but I couldn't be sure from the web description so I had to take a chance. The previous order was delivered on time and in good shape. Prices are good, but shipping costs are hidden. I do not like this. They need to be upfront."

"Order was shipped in a timely manner. I was satisfied with the service. No problem with the product so far."

"Shipped very fast. Arrived in great shape and was just as advertised. Lowest price I could find on the web. Job well done!"

"I ordered a 100-foot spool of Fujipan 400, which was delivered quickly and safely. Thanks for the fine service! Tom Greer"

"Ordered via phone as I had questions. Order placement was efficient without problems and delivery was a full day ahead of expectations. D50 Kit works fine as far as I have been able to explore and use it. Very pleased with price and experience."

"I ordered a Pioneer DVR-533-HS combination DVR/DVD-R. Overall, I am happy with the product, but I had two specific problems. First, I never received any tracking information or status for the package until I asked 11 days after the order, at which point I discovered it had been delivered to the leasing office where I live with no notice provided to me. Second, the product arrived with minor damage to a door on the front of the unit that appeared to be caused by improper packing. It was not serious enough to warrant going through a return, but it should not have happened."

"Simple ordering, best price on the web, prompt shipping, no hassles."

"I bought a Starmate Sirius Radio Unit and a Home Kit through them, and it was the cheapest price I found anywhere. Shipped on time as promised, and an item was back-ordered, but it was shipped out by the end of the week and got to me three days later. I emailed customer service with a question, they got back to me within 24 hours with a responce! Overall Great company highly reccomend using!"

"Purchased a Motorola V3i (model not yet available in U.S.A.) through Amazon.com partner store.
Phone was delivered very quickly (2 days after ordering) and it was EXACTLY what they advertised (and included additional pieces not even listed)! Price was lowest of all the searches I did on this new phone.

I would definitely buy from this company again!"

"I rodered a photo bag from Ace. it arrived quickly and in good working order. I would shop here again."

"I ordered a Creative Zen Touch mp3 player from Ace on December 20, paying for some faster shipping. Come January 10, the mp3 player still hadn't arrived, so I called the company. Evidently, my order had not gotten through their computer system. After requesting it be sent ASAP, I then recieved an e-mail which basically said "we have this item in stock, call us if you still want it". I called and told them to ship it. A week later, after having not received a shipping notice, I called again, to find that the item was not yet in stock, and might be shipped out by the end of the week. That's today. I will not be using this company again."

"The person on the line that I ordered with, with expediated mail service, said to expect delivery by Tuesday Dec 27 (ordered on Friday, Dec 23). I needed the product for a trip to Hawaii and the order was shipped on Tues the 27th when I was leaving on Thursday the 29th. Did not make it to me in time, though "promised by the 27 and no later then the 28th" Extremely disappointed..... Then I asked to ship it to my vacation desitnation, and they would not ship to a hotel. "