ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
1.25/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-07-21

Awesome

"I have been shopping at Adriana since I began my photography journey and every purchase has exceeded my expectations. Th Flashpoint products are excellent quality and value. Orders arrived either early or on time. Cancelling orders has been easy and hassle free. Adorama is awesome."


Verified
5/5

2019-07-20

Purchased 42" beauty dish

"Quick and easy and it came when it said it was going to come. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-20

Excellent used lens

"Ordered used Sigma Art 1.4 35mm for Sony E-mount at an excellent price. The lens was exactly as expected and arrived promptly. Adorama is my first choice for used and new camera gear."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-07-20

Adorama is always there for me.

"It is always tough to choose between Adorama and B&H because they both deliver and both have good prices and promotions. Most of my photog friends talk about B&H but that is probably because they are the original institution. I have ordered more from Adorama and have been very happy with pricing and support. I will continue purchasing from them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
3/5

2019-07-20

Misrepresented the used product.

"I purchased a used IKAN teleprompter. Adorama stated the rods were missing - no problem. When it arrived, the unique and propietary IKAN quick release plate was missing. I wrote and called to get the plate. You responded quickly and asked I wait 36 hours to see if you could find the part. After the 36 hours when I called I was told it is my problem. Called IKAN - they're sending the plate for $15.95 plus shipping. You went 80% of the way and then dropped the ball. Other than the missing critical part the teleprompter is in excellent condition plus you packed it well and shipped on time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2019-07-19

so far so good

"Our refurbished D7500 showed up with a defect, but Adorama quickly processed our request and sent a return label. We will see how it goes, but they were very prompt."


Verified
5/5

2019-06-21

Fast & Dependle

"Received what was promised in record time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
1/5

2019-07-17

unreliable service

"I was originally told my purchased item would be ready to be picked up the same morning I placed the order online. Then, I never received an email confirming my item was ready for pick up so when I called in, I was told that there was a delay and it would be ready for pick up by the afternoon.

After showing up later in the afternoon, I was told they never confirmed my item was ready for pick up yet so it's not ready and will be delayed until the next day. At this point, I couldn't bring it onto a job that I was hoping to use it for because of this delay but thought I would still keep it for another job in the future. However, no confirmation the next day and when I called in, I was told the same thing. Another delay and that it would be guaranteed to be ready the following day (2 days later now after I placed the order online).

Unfortunately, the following day, the same thing happened (another delay) and at that point I decided to cancel the order. I don't know what was going on with their warehouse but this whole experience was very disappointing and frustrating. I've had several bad experiences with Adorama and always prefer to shop elsewhere. This particular item happened to only be available in stock with Adorama at the time, otherwise, I would never shop here.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-17

Great savings

"I purchased a used item from Adorama, that saved me $300 over buying new and when I received the item It appeared as new. I always love shopping here. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-07-17

Great!!

"Great!!!quick delivery because I paid for it. I love my products "


Verified
4/5

2019-07-16

Business as expected

"The Lens works as it should, The delivery was on time. The price was good. "


Verified
5/5

2019-07-15

D3400

"I bought a used camera, and found a small smudge on the sensor. Returning the camera was easy and free. I decided to get a new one instead, and it shipped quickly. I will order from this company again when I need more equipment."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-14

As described, on time

" The experience was easy. I placed my order, and it arrived on time as stated. This is the second good experience I’ve had with them, will buy from them again at some point. "


Verified
5/5

2019-07-11

Fast Service.

"No complaints. Will do business again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-07-11

Highly recommend! Amazing company and great product

"I bought a pre-owned camera lens. It was several hundred dollars cheaper than new and when it showed up you could have fooled me. It looked brand new, completely clean, and came in very protective packaging to ensure it was not damaged in shipping. I would recommend this brand for anyone looking for quality gear at a good price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges