"This place is reliable. I've picked up a few items from here, a new PreSonus Studio 192 Mobile USB 3.0 digital audio interface, Limited Fender Duo-Sonic electric guitar, cool guitar stand and some memory cards thus far. Watch for their sales, they have some pretty hot deals, even against all the big well known competitors and you even get Rakuten/Ebates credits to make your savings even sweeter, you can also find many of their store items through sites like Reverb and Amazon which may offer special sales as well. Customer service is responsive if needed. Everything has arrived in undamaged condition shipping all the way from the east coast to the west. Only downside is shipping can take awhile via regular ground if your things have far to travel, surely it's worth the wait and of course you can track it. Thanks Adorama!"

"Open box product sold as new. Manuals, software and power supply missing. Some packing materials missing too."

"I placed my order on the first day of a long holiday weekend and didn’t expect the speakers to arrive until days after Adorama reopened. Imagine my surprise when the shipment arrived the next business day, no charge. Excellent customer-focused way to run a business!"

"My product was delivered as advertised and promised in a very timely fashion. I appreciate their follow-up to make sure everything was in order with this transaction. I would definitely recommend them and buy again from them."

"So far so good!! Have not taken out of the box yet. But im sure it will be fine."

"Sales department very helpful. Camera came quickly. Eye piece cap missing. They are sending out a replacement. "

"I realized after ordering a Nikon D7200, that I really wanted a D7500. They processed the new order and walked me through returning the old one. Always gracious and easy to work with. :)"

"I have been shopping with Adorama since 2002 or so. Until my most recent purchase I have had nothing but a great buying experience from this company. Customer service over the years has been friendly and helpful. However, I recently purchased a Sony A7RIII from Adorama, and had my first bad experience with them.

Normally I wouldn't drop a company's rating so low that I have shopped with for so long over a single bad experience, but I found this transaction to be unacceptable. I spent $2600 of my hard earned money on this camera that I have been saving for, and someone in the shipping department threw it in an oversized box with a couple of tiny pieces of bubble packaging.

When I picked up the package from UPS (whose service is also getting worse), the gentleman behind the counter handed me the box and commented that there didn't seem to be much padding as the camera audibly slid around inside the box, bouncing off the sides.

After getting it home and opening it, I took a picture of the camera and small piece of bubble wrap in the box and called Adorama Customer Service. The lady I spoke with was cordial enough if not overly friendly or empathetic. I explained what happened and my disappointment with the company. She gave me her email address and I sent her the photo so she could "investigate" the situation. That was over a week ago, and I have heard nothing back.

I tested the camera thoroughly and luckily it appears undamaged and in good working order. I'm keeping it, but I am very leery about ordering from Adorama again. It's too bad really, I have spent thousands of dollars with this vendor on lenses, cameras, tripods, studio lights, filters, cases, light modifiers, you name it. They have been one of my go to companies for photography gear for my business over the years, but the items I purchase are far too expensive and necessary for my business for me to look the other way with incidents like this.
"

"Everything was smooth and easy"

"Disappointed with the shipping. Ordered $3k worth of camera gear on 5/31 and didn’t receive it til 6/7. Adorama is usually quick with shipping.

Update: Nancy M (their customer service representative) not only went out of her way to explain what happened but also offered a solution for my next transaction with Adorama in a such a short time frame. It’s nice to see a large online retailer still care about the customer’s experience. Very impressed!"

"Fast shipment and Excellent service!"

"Best prices, fabulous gear, and fast shipping. I’m one happy costumer "

"Wonderful experience purchasing a new Macbook Air. Fast shipping and no sales tax - what is not to like? I will buy from Adorama again soon."

"I have been a loyal and very very satisfied customer for many years. But I just recently signed up for an Aodrama Credit Card. And so far I am not very happy with that back and their processes for the account and payments. Time will tell, but my initial reactions are not good.

Adorama themselves certainly get 5 stars. But this bank, less so."

"Great customer service, there was a small issue which they corrected right away. Ordered the evolve 200 and was missing a power cord, they had it on a truck the next day. It is cistomer service like that, that will keep me coming back again and again:)"