"This is one of a few purchases I've made from Adorama and have always been happy with not only the product but their customer service. Any return I've had to make has been accepted without a hassle but usually returning isn't needed. I've purchased used and new items without any issues and would not hesitate to shop with them for photography or other needs. "

"My first experience with this camera retailer, it's important to match up old and new gear. The sales representatives need to have a deep understanding of the application and what you are trying to get done. The sales representative Manny was very helpful, understood what I was trying to get done, asked great questions and was clear on all of the options available. Fantastic customer service. Thanks to Manny and Adorama for a great sales experience."

"Easy ordering, Fast shipping of next business day (dang weekends ;) arrived just in time for the following weekend to play with my new z6."

"I've been looking to replace my Powershot that died a year ago and did much research on what I might lie. Adorama had an incredible price on an incredible camera. The shipping was free and well documented as to when it would arrive. It arrived double boxed and right on time. Their communication with me was outstanding, I will def recommend!
"

"I lost item. I was waiting for item and never got."

"I have purchased several times through Adorama. I am always pleased with the service I have received. Once again Adorama has supplied a great online purchasing experience and delivery.

I would easily recommend Adorama to anyone considering purchasing. "

"The HE5se is a classic headphone for those who cant justify the HE6se, this may be a headphone for the sweet spot.

Not as bright sounding as the hifiman sundara but the HE series has a long history of modding to bring out the most in the series."

"Things started relatively smoothly. I ship a lens for trade-in evaluation, and Adorama confirms its arrival. I agree on a deal to sell the lens that also includes a discount on the purchase of a new camera. But, after being informed that the deal requires that I email Adorama my credit card information, I decline and request the return of my lens.

Adorama, however, neither returns it, nor responds to my emails that request insight into the delay.

After emailing several different points of contact at Adorama, I secure the return of my lens only after I inform them that I will be reporting the lens as stolen.

The lens finally arrives, but it is now severely damaged. I've emailed Adorama several times concerning this damage, and they either ignore my emails, or direct me to some unresponsive part of their internal operations."

"UPDATED:
Adorama resolved the issue and were able to provide the terms they promised. What they offered was available with them through the bank. They just had to go to the steps to secure it. All in all, I feel better about the experience.


Old review:
Adorama misrepresented the financing terms of their credit card. I used their credit card to place an order over five figures. The website calculated the minimum monthly payment by dividing the total order by the term of 48 months. Their bank, however, determines your minimum monthly payment by calculating 3.5% of your total balance. In my case, this was significantly MORE than their website promised. I discovered this AFTER my order was completed when I called the bank. Adorama's response to misrepresenting terms to a customer and putting me in a position where my monthly payments were 50% more than the payment they promised was to offer me a $150 gift card. All of this after they butchered my order, forced me to buy gift certificates to place the order because their website couldn't process it properly, didn't deliver it when they said they would, and put a $4700 authorization hold on my credit card for 7 days when they were only supposed to charge me $113. I have filed a complaint with the Better Business Bureau because I do not believe they operate business in good faith I gave them every opportunity to resolve my situation and their solution was a gift card. I will never buy from this company again."

"Longtime loyal Adorama customer because they get it right. Continuous improvement noted on web site search, order, and return process. Return process seamless. Just ordered wrong item ( my bad ) and need to exchange it. Took about two minutes to process exchange printing order copy and shipping label."

"Had a battery issue, and they immediately sent me a new one. Very happy with Adorama. "

"Fast delivery and the product was wonderful. Thank you"

" Great price and quick delivery. "

"I received the mavic air fly more combo, however one of the batteries was defective and wouldn't charge. So I called the customer service and ask for a replacement immediately as I needed the extra battery as soon as possible. However the rep told me that first I need to send back the defective battery and after that they will send me a new one. To me this is not a good costumer service. Why the customer should get into trouble for a defective product. If Adorama had a good costumer service they would send me a new battery and ask me to send back the defective one later. "

"Typical fast service, ... with one minor exception. I ordered on Saturday and Monday was a holiday, so my order wasn't processed and shipped until Tuesday. Completely understandable and perfectly ok with me. I hope everyone at Adorama enjoyed the day off. I've ordered twice from Adorama; both times service was great. (FYI: It did take a couple days to stop the dorky email marketing they send - the "Better grab it now before it slips away." emails.) "