"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I ordered three peices and received one and a duplicate of the second making three total. Nothing fit well so I returned it all. I'll give them another shot but so far I'm a bit disappointed. "
"Took 3 week's to receive items yet money was taken out immediately."
"This set is perfect! Made me feel extremely confident and husband loved it!!"
"I ended up returning my initial order. The return process was easy and painless. I wish there were some better fitting bras, but I love the lingerie. Perfect for going out or staying in. "
“Hi,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com ”
"Great experience very happy "
“Hi,
Thanks for the review! We’re so happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
”
"Everything about their bras is wonderful...they fit perfectly "
“Hello,
Thanks for taking the time to review us!
We work hard to meet customer expectations and we’re thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don’t forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"The experience on site was fine overall, but I paid for faster shipping and it took over two weeks to get to my house. I realize it's the holiday and Adore Me kept me updated, but not getting a credit for the shipping charge was disappointing. Will probably shop there again because the wife looked great, but hopefully the order will be on time next time."
“Hello Michael,
Thanks for reaching out to us about your order 410653082.
Sorry to see you didn’t get your goodies on time. I’m here to make this right!
I see you should’ve received your order within 3-5 business days but sadly this isn't the case.
Since you didn’t enjoy the faster shipping you paid for, I’ve now refunded the $6.95 shipping fee back to your card.
We’re all set! There’s nothing else you need to do at this time and the refund should show up in your charged account within 1-3 business days.
We apologize for any inconvenience caused by the delay.
We’ll work to make sure as much as we can that going forward you’ll receive your orders within their estimated delivery time.
If you need further assistance with this order or anything else, please let know. I’m happy to help!
Best,”
"Got sent sizes of bra that weee too small and I haven’t changed my sizing. Disappointing because they were very cute"
“Hi!
Thank's for the review!
So sorry to hear that we couldn’t provide you a perfect fit with this bra. You may send it back for an exchange or a return, using these helpful instructions:
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
”
"Thanks for making this whole process easy and fun! Love the return process! "
“Hello,
Thanks for taking the time to review us!
We work hard to meet customer expectations and we’re thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don’t forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I want my money back you took without asking "
“Dear Adore,
Thank you for reviewing us!
I’m happy to confirm that I processed a refund on your behalf.
You’ll receive a separate email confirmation with the refund details.
In the future, you can refund your Store Credits newer than 30 days by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option.
I see in your account that you joined our VIP Membership when you placed your 1st order with us.
The **VIP MEMBERSHIP* is one of two payment options that’re available during checkout when shopping:*
It’s an Adore Me exclusive way of shopping through a flexible membership that offers great perks (e.g. $10 discount on every set) & promos and has limited obligations (*no membership fees, no obligation to buy, can leave at any time) – pretty neat, right?*
You can learn more about how our VIP membership works, what perks you have, and other essential info by watching this 1-minute video: http://www.adoreme.com/how_it_works
So how does it work?
You don’t have to shop every month if you’re not ready. Just go on your account, between the 1st and 5th of each month, and either shop or SKIP THE MONTH.
The SKIP THE MONTH button is in your SHOWROOM and you can skip as many months as you want.
If you don’t skip or shop between the 1st and the 5th, you’ll see a $39.95 refundable store credit charge on your card.
You can use this store credit at any time.
We apologize for any confusion that might’ve been caused.
Useful deets: store credit can be used to order any set from our site, and since we have a brand new collection on the site during the first week of each month, your options are endless!
The second payment option is **Pay-As-You-Go, a commitment-free shopping option which is also available during checkout and comes with great deals & offers.
If you need further assistance - I’m here to help!
Best,”
"I ordered some items on November 28th for my husbands stocking. That did not arrive until January 1. I got several emails that just said sorry it’s taking so long. Then on 12/19 they marked the items shipped but were not handed off to the carrier until 12/29. So they held on to it for 10 days but because it was marked as shipped it makes it seem like they didn’t have such a terrible turn around. "
"Can’t wait for it to be here!"
“Hello,
Thanks for taking the time to review us!
We work hard to meet customer expectations!
don’t forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I ordered 2 gift cards for Christmas on on 12/13/22 the website told me they word be delivered in time for Christmas so I ordered the actual card and not an E card. Well I did not get the cards until after Christmas and on 2 different days. Customer service when called could not expedite the process for me but offered to cancel the order for me, and offered no other solution. "
"Communication was good but one item showed up smelling very strongly of cigarette smoke."
“Hi!
Thank you for letting us know, we will definitely take this under advisement! We deeply apologize for the inconvenience this unfortunate occurrence may have caused.
This is a totally unexpected situation, seeing that we are a lingerie company we give a great importance on the inspection of products upon return.
However, the human factor is still involved and thus, the risk of mistakes still exists, for which we apologize, should it be the case.
We will take into consideration your complaint and forward it to the management team in order to deduct measures we can adopt to prevent any issue of this nature in subsequent times.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me help@adoreme.com
”
"I only wear thong undies from Adore Me!!! "
“Hello,
Thanks for taking the time to review us!
We work hard to meet customer expectations and we’re thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don’t forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, Adore_Me, has responded:
“The love is mutual. Thanks for shopping with us! Don't forget that we’re always here if you need us.
”