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Verified
5/5

2014-03-07

" had a good time and fun, talking, jokeing, etc, while
they did all the work. They got my vote. Thankyou one and
all. Great work.

BOB
I
"

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Verified
5/5

2014-03-07

"so far very satisfied matt and other tech's very knowkegeable "

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Verified
5/5

2014-03-07

"it think they were amazing, they got the job done accurately, on time and worked with me as far as the price, most of all got my computer back to life running perfectly...thank you so much...Specially to Kenneth White, he was great so patient and knew exactly what to do...Great job to all of you!!! "

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Verified
5/5

2014-03-07

"My tech took his time and resolved every issue I knew about and even those lurking about causing problems in the back ground. Thank you sooo much! Great customer service!"

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Verified
5/5

2014-03-07

"All problems seem to solved and problems removed. Service was fast and accurate."

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Verified
5/5

2014-03-07

"ATS is always very supportive and patient. They answer immediately and will spend as much time as it takes even when I have not done something correctly. They will spend whatever time it takes to get me on the right planet! The technicians are always polite and take the time to make me understand the issues. I certainly get my money's worth!"

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Verified
5/5

2014-03-07

"Where do you start when everybody who dealt with me were very professional and courteous,but when you are a novice on a pc like me they were fantastic with they're support for me even when they asked me by message to do something and it took me five minutes to find the right button.So it's very easy for me to say that Advanced Tech Support are brilliant,efficient,and very helpfull indeed,top marks all round.A big thank you from me."

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Verified
5/5

2014-03-07

"He was exelent to work with help with my problems and he fixed them. He gave me great service easy to talk to and understand I am very happy with the service I got.
Charles James
"

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Verified
4/5

2014-03-07

"The staff are all very polite and very helpful. We needed quite a bit of work to get our computer back up and running smoothly again. It took a couple of times to get it all sorted but the staff didn't hesitate to help."

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Verified
4/5

2014-03-07

"SUPPORT SEEMS GOOD - HAD TO CALL TWICE WITH PROBLEM BUT SEEMS OK NOW. BACKGROUND NOISE SEEMS A BIT MUCH SOMETIMES ON PHONE AND CANNOT HEAR TECK PERSON TOO WELL.
IT IS GOOD TO HAVE SUPPORT TO CALL FOR ANY PROBLEM 24/7.
HOPEFULLY MY PROBLEM THIS TIME IS SOLVED.
i DONT HAVE AN INVOICE NUMBER
"

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Verified
5/5

2014-03-06

"YOUR COMPANY IS AND HAS ALWAYS TAKEN CARE OF OUR COMPUTERS AS YOU SAID WHEN WE SIGNED UP. WILL FOR SURE RENEW NEXT YEAR. BILL N"

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Verified
1/5

2014-03-06

"I signed up for ATS support for my PC which was running very slowly, and there were indications that i had picked up some malware. That was Tuesday about 1pm. I was told I would need to leave my computer alone for six hours. When I went back to it the following morning, there appeared to be no improvement in its operation and there was no note or follow-up from ATS. I repeated this same process Wednesday, Thursday, Friday and then finally on Saturday before there was any apparent improvement. Each time I spoke to the "senior techs" and had to repeat everything about the problems and fill them in on the previous days of problems. "

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Rep reply posted 2014-03-07
A rep from Advanced Tech Support, rdrelations, has responded:

“Hello

I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.

Computers can be very complex and temperamental. We try our hardest to fix these issues the first time around. However there are instances that more time is required to correct a problem. We always stand behind our work at Advanced Tech Support and encourage you to contact us if your computer is not running at optimal levels.

Please reach out to us via one of our official support channels.

To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.

Warmest regards,
John Hunter
Advanced Tech Support
atsrelations@advancedtechsupport.com”


Verified
5/5

2014-03-06

"The tech support was pleasant, informative and considerate. He could not find our account because the sales person did not type in our information, name and e-mail, correctly. Thus our initial contact was somewhat frustrating. But he patiently resolved the problems and was able to correct the information. Unfortunately, the company had a power-outage problem and there were no notes available to tech support. Thus he had to start at the very beginning with a frustrated customer. He passed the challenge!!!!! "

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Verified
5/5

2014-03-05

"I am very pleased with the services I recieved from Advanced Tech Support. The techs I spoke to on the telephone were very curteous and knowledgeable. The fact that all of my services were done by remote access and thereby eliminating the need for me to take my processor in to a computer service shop was extremely important to me. So far, I am very satisfied with ATS. "

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Verified
5/5

2014-03-05

"Donald helped me and he did a great job removing some annoying programs that were slowing down my computer."

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