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Verified
5/5

2014-02-03

"I am extremely happy that I contacted Advanced Tech Support for a problem I was having with my computer. The tech who took my call was able to help me with the immediate problem, and after discussing other issues I signed up for their ongoing support. I am very happy with my purchase and with their help."

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Verified
4/5

2014-02-03

"An Advanced Tech Support technician cleaned my computer last week after it ceased to function properly. The cleaning process seemed to restore my computer to good operating condition until I tried to print on one of my printers. I had to contact them again to resolve my printing issue which they did satisfactorily.

Overall, they appeared to do an excellent job on my computer. The only issue that I have was their effort to convince me to purchase lifetime licenses for Panda and PC MRI software. Although I did agree to purchase these software items, both of which seem to be highly rated, I found that I could have purchased them independently on line for about $75/year each. I was not offered this opportunity by ATS.
"

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Verified
5/5

2014-02-03

"I am very new to ATS but am very impressed so far. At first I was thinking "this is expensive and is it real" but I was pretty desperate. "

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Verified
5/5

2014-02-03

"I am very happy with it as I had a lot of problems & it solves everything . I hope to be able to keep it forever .the Tech that work with me putting it in .I would suggest it to all my friends "

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Verified
4/5

2014-02-03

"I was satisfied with the service I received."

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Verified
5/5

2014-02-03

"Solved my problem. Very happy."

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Verified
5/5

2014-02-02

"The customer service rep's and computer tech's are patient and understanding. I am not truly tech savy so sometimes I can clearly explain what is wrong. Other times I sound like a preschooler who doesn't have the language to express what is wrong. I delt mostly with customer service agent Dave Noel, customer service agent Tom Massey and computer tech Clayton. They all listened and repeated back to me what was wrong and if they didn't quite have it right they listened again and figured it out and fixed the problem. They did not ask me to write this, it is just my feeling about them."

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Verified
5/5

2014-02-02

"Very helpful. Fixed my problem."

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Verified
5/5

2014-02-02

"All my experiences with Advanced Tech Support have been super. They are always there when I need them and correct any issues with my computer."

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Verified
5/5

2014-02-02

"I am very satisfied with the level of service which I have just received from Advanced Tech. The technician was very polite and understanding. He has answered all of my questions and was certainly helpful."

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Verified
5/5

2014-02-02

"I came across RegCure Pro and thought it would help with the problems with my computer. Called the number and talked to a rep. Went thru my problems, cam eup with a plan and now have lots of protection and nailed the malware. Looks good so far. Also have quick support for problems. Didn't have to take the computer anywhere.
Only concern I had was it was difficult to hear sometimes because the mics pick put lots of background noise from other reps. Would like quieter setting for talking. (Just a suggestion)
"

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Verified
4/5

2014-02-01

"so far tech support has always seem to correct a lot of problems but the computer has not run much faster I look at it as a work in progress so far thank you "

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Verified
4/5

2014-02-01

"finally after 18 hours an awesome team did a spectacular job"

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Verified
5/5

2014-02-01

"Provided excellent service. Explained their process clearly and performed their work professionally."

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Verified
5/5

2014-02-01

"Wonderful experience. Everyone I spoke with seemed very professional and knowledgeable."

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