"Yes, the technician was very helpful and the work was performed in a very timely manner. Thanks for the help."

"I can sleep at night knowing I have Advance Tech Support as my Safety NET."

"The Tech I we worked with was very patient. However, she evidently did not write in her report that we had a problem so never received a call-back from someone "higher up". However, our credit card was billed. When we had not received a call within 1.5 hrs., we called back and got a very nice man who helped us with the problem. He also said our e-mail address was in the system incorrectly (even though we had spelled the address out (using words) to Tech I earlier. Once we got the "glitch" corrected, our computer was fixed within 3 hours.
We appreciate all your help very much.
Thank you."

"Everyone I talked to was very helpful and patient with me (a senior citizen). My problems seem to be all taken care of."

"Both Joseph and John Z have been great help...the gentleman who cleaned my computer was very hard to understand. Therefore, the computer problem would have been resolved last night instead of this morning and John's help. Thank you..."

"I am so incredibly impressed with the level of care and service as well as the patience of your technicians. I am going to shout from the roof tops about the great service. Thank you thank you thank you , my heroes! "

"The Technician was very nice and professional. We did have some sound and voice interference to no fault of either of us but he was so patient and did his best to resolve my problem.I want to Thank this young man so very much for being patient with me."

"not sure if this is based on one tech or on all of the techs I've talked with on Friday, Nov.29/13 or today Dec.2/13 or all. So I'll do for all. Each one I talked with was very polite and extremely helpful. Even when on Friday as I was stressed and really concerned about what was happening. Each one made a point of explaining to me what was happening and what they were doing to correct the problem. Each one took the time as they worked to help me feel better and calmer. Overall very good. Very nice to talk with. I personally couldn't ask for better. Please thank each person that I spoke with whether or not they were customer service on the telephone or a tech. They were a rue blessing to me. Thank you all. HS"

"I'm not absolutely sure about the fix, but you may have gotten it."

"Christopher and Joel were both great at recognizing, explaining, and resolving my computer issues, and getting me ready for sailing through this busy Christmas season! I look forward to having expert assistance available through the next 12 months!"

"Advance Tech Support,
My name is David Stouffer and this morning I received an email about a deal for Panda. I called and talked with one of your representatives about this incredible deal. I asked him if this would be able to transfer to any computer in the future and he responded with yes. He was very friendly and he answered all of my questions in a very professional manner. I talked with him about college and he was telling me he was going back in the spring. I know talking about school is has nothing to do with the product I bought, but it means a lot when I can talk to someone about common interests. By able to talk about school, and other things in life, I was able to just be able to connect to Advance Tech Support (ATS) more because it isn’t just helping the customer; it is getting to know the individual as well. Having that kind of respect and caring towards people makes ATS a better company all around. I have a lot of respect for ATS and all of the representatives I have come across. Being able to talk to real people and being able to share stories while situations, and/or purchases are being done, allows trust to be built up. I tested out Panda and I am very impressed.
The biggest example I have to give to you, is when my computer was dealing with a sever attack. Something went wrong when my computer restarted, and it took over a week to get the computer fixed. It was so bad Windows had to be re-installed to the computer. We still to this day don’t know exactly what happened but ATS agents worked day and night to fix the computer. Hour upon hours for day, my computer was being worked on. I lost track of how many people worked on my computer. The fact of the matter is that, no one would give up. Even if I had the smallest problem, it was going to be fixed. ATS agents were going to do whatever it took to get my computer up and running again. I have small issues, and they wanted to fix it. This is dedication and passion for the job that they clearly love. During the hours being on the phone, everyone was really nice and respectful; giving me play by play of everything that was going on. ATS understood that I was a college student, and my computer is needed. That understanding made the agents work harder to get my computer done. Thanks to their help, my computer was working again in a few day, and I didn’t miss any assignments, nor did I lose any of my data. I wouldn’t know what I would have done is ATS wasn’t there to help me. I owe you guys a great deal of gratitude, and I thank ATS for everything that you have done for me.
Thank you ATS for showing me respect, kindness, and friendship.

"

"I was in need with my computer and when I called your office, the person helping was excellent, explained everything in detail so I could understand. Then your tech person work on my system did a great job.

Thank you so much for all the help and fixing my computer
"

"I was reluctant to do this - pay money over the phone for remote access computer troubleshooting - but I was desperate. Obviously, it was a big problem, since they worked well in to the night to get the issue resolved, but by the time they were done, they were able to restore my lost files (hours of work editing photos). That may have been the BEST investment of my money, EVER!! Thank you!!"

"I got immediate help and the sales people were helpful and knew the product. "

"Polite, courteous, patient, knowledgeable, generally very helpful. Resolved my many questions and problems as they came up during the installation of software. "