"This was the first time I have used ATS. I called them after being insulted and becoming frustrated by PC PRO Cleaner.
I was fortunate enough to have my help agent be George. He was extremely patient. Explained each step to me, and answered all my "stupid" questions. George went way above and beyond. He probably did more that he is supposed to LOL.
I made sure to speak with George's supervisor Derrick and rave about George because I think it's refreshing to hear when you've done a GREAT JOB. We tend to be "unhappy" when working with a help desk.
So again... Thank you, thank you, thank you!!"
"Professional and knowledgeable. The technicians were able to answer my questions to my satisfaction. My computer is running much better already. It's nice to know I have a phone number to call whenever I have problems"
"After almost 3 days, Carlos F. finally fixed my computer. Before that, there was 8 or more phone calls I had to make, was disconnected,spoke with so many different people, had to repeat the same issues with each one of them. It was hard not to get mad because they were so nice and polite. I didn't like having to be near my computer for 3 nights in a row. I thought they could fix it without my help but I'm glad it's fixed!It seems like when I mentioned "REFUND" they finally gave me someone who could fix it. Right now, that's all that matters. Thanks you Carlos F."
"ATS has surpassed my expectations. My computer hasnt ran this well since it was new. Everyone at ATS was very polite, customer service oriented and extremely knowledgeable. I was hesitant to spend money on my computer so close to Christmas, but I'm so happy with the results I'm glad I did."
"It took two sessions but the problems have resolved as far as I can tell. I want to thank you guys for all the help you gave this old retired engineer who has forgot how to use a computer. I used them for years but technology is getting ahead of me.
Thanks again for your help. Bob"
"I contacted Advanced Tech support with some trepidation and fear but rather quickly had this removed during my interactions with Virginia. I am very happy with this outcome and hope to have much more time enjoying my computer and less stress knowing there is reliable help to get me out of jams and to keep my machine operating."
"I cant belive how fast it is. Can do more than one thing at a time.Thank You!!!!! I like it."
"Many thanks for cleaning and speeding up my computer.
Nes was most helpful, but I don't know which of your technicians actually did the work on my desktop, but I am grateful to him/her.
The only problem which I can see is that the font is smaller on every aspect of my screen. Please email me instructions to corect this!"
"Thank you Robert for your help, I'm sure I would be at a lost without your help!
Thanks"
"Polite and helpful but had to ringback four or five times to get the job completed,also lost all my tool bars etc.Apart from that very good.
Not too sure whether to take up renewal option when due,quite expensive but somewhat understandable due to the time it took to fix my computer problems.Cost £227.86 uk pounds that included a special rate pcmri package.
However it ran into two days to fix and at times I was left a good few hours with no work being done at all it appeared,hence the numerous phonecalls."
"This is an insurance policy that is an absolute MUST HAVE! While sometimes it takes longer than anticipated to reconcile a problem, it is always reconciled."
"So far I am happy with the service. My computer was a mess and is sure is running alot better."
"It worked as far as I can see."
"The complete tech support was accomplished exactly as advertized and in less time than estimated, much to my full satisfaction."
"Advanced TEch Support did get my PC running faster. The first attempt resulted in no response from my PC the first time I rebooted. The second time it seems to work fine. "