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Verified
5/5

2013-11-18

"ATS sloved the problem with my PC very quick and PC run much faster than before. The techs are very helpful, I am happy with the service. After I purchase two internet protection products (PC MRI and Panda Internet Secur 2013)they offer to me I find out there are other internet secur products serve same purpose with much less money and I can not get full refund if I cancle the service reach no one mention when I purchese the products."

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Verified
5/5

2013-11-18

"She was sorry I had the problem but told me to what to do in a very professional way."

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Verified
5/5

2013-11-18

"It was grueling but ATS was up to the challenge.They worked for hours on my overloaded and compromised system and at the end of the day, I was able to get around so much easier and safer.I had been compromised by an hacker via Adobe a couple weeks prior.I also had contracted a handful of Malware and Trojans.I believe I am now free from these vipers. Thank you."

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Verified
5/5

2013-11-18

"very helpful and sorted problem very quickly"

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Verified
5/5

2013-11-18

"Initially we didn`t get off to a good start but with the service received shortly after was very good. It was escalated to a senior tech support person who sorted the issues with the laptop.I now have my laptop in superb working condition. I feel comfortable dealing with the staff as they work extremely hard to resolve problems on behalf of the customer. I would recommend Advanced Tech Support should I have the opportunity to do so"

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5/5

2013-11-18

"I have logged in with Advanced Tech Support agents several times since becoming a client and I have been extremely impressed with their knowledge and understanding of my issues. Once they capture control of my computer they rapidly address my problem and correct it. It is very comforting to have them available a phone call away to assist in keeping my computer functioning properly."

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Verified
5/5

2013-11-17

"Tech was very helpful. Not sure if he resolved the problem. After I log in to Amazon I will know better. Tech ID was 09-1319222. I was never given an invoice or order number."

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Verified
1/5

2013-11-17

"A great asset to us oldies"

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Verified
5/5

2013-11-17

"The problem was resolved quickly and everything is working fine. I had no problem contacting support or for them to respond to me. I am very happy with this service."

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Verified
5/5

2013-11-17

"I was very satisfied with the help that I received from ATS...they did everything they said they would."

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Verified
5/5

2013-11-16

"Service was very good and they explained what they were doing. very helpful."

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Verified
5/5

2013-11-16

"Once they were able to establish a connection with my computer (which took some doing), they quickly and efficietnly installed new software for me and elimintated some suspicious software. I was happy with their performance. "

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Verified
5/5

2013-11-15

"George was very good at his job and the issue was resolved very proficiently. Thanks JT"

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Verified
5/5

2013-11-15

"Over all I'm currently satisfied with the services I have received from ATS. I did have to call back a few times to get all my issues resolved with my desk top computer. I understand that it may require additional work to complete the many items I had and asked ATS to resolve.

The only ting I just found out, was that some of my files are no longer on my computer. Some of the files that are no longer on my computer were either pdf or word document files. I had an issue with just about all my files in my document folder had a lock symbol on them. This issue was resolved, but I think what ever they did to resolve it maybe the reason I lost a few pdf and word documents. At this point, I don't know how many I may have lost.

The technicians I spoke and dealt with with nice and willing to help with my issues. The level 3 technicians took the time to understand all my issues and worked on them until resolved.

I would recommend ATS to anyone who is in need of getting their computer tuned up and or computer issues resolved.
"

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Verified
5/5

2013-11-15

"This was obviously a difficult issue to resolve. It took nearly 3 days to totally complete the work. Domingo finally figured it out and got it fixed. I am very pleased with the result."

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