"I should have read the reviews before buying anything from this "company". I ordered the wrong item and immediately attempted to contact their "customer service" to cancel the order. I called the phone number listed on their website only to discover that they no longer offer phone call support (why, then, they have a phone number listed on their website is beyond me). The only way to contact them was through their "online chat" feature. I sent them a message detailing what had happened and received a response a couple of minutes later to the tune of "we're sorry once an order is placed, you cannot make any changes. This is because we use an automated system and in order to ensure timely shipping..." Not allowing customers the ability to make changes to an order is a pretty shady way to run a business if you ask me. Illegal? Probably not. Shady? Absolutely. Instead of simply cancelling my order on their end, which costs them nothing other than a click of a button, they proceeded to send me the shipment despite them NEVER sending me an email confirmation that my order was even placed! Yes, you read that right. I placed an order, attempted to cancel it immediately without success, and instead was shipped the item without ever receiving a confirmation that the order was even placed. Could this oversight on their end possibly have been related to the fact that I was immediately trying to cancel my item and they wanted to send me out the package as soon as possible in order to make it that much more difficult to cancel the order? I would not put that past these guys. Again, they are shady, shady, shady (as their negative reviews spell out so clearly).

Needless to say I called my bank immediately to dispute the transaction and declined the package (return to sender) once it showed up at my doorstep about a week later. Currently my bank is disputing the charge with AdventureRV.net. Reading all the other reviews makes complete sense to me. All the negative reviews are more than likely completely valid, and I am amazed that this "company" is still in business. STAY AWAY and avoid dealing with AdventureRv.net. The small amount of money you may save is not worth the risk of being delivered a defective item which you will in turn be told that you have to deal with the manufacture and AdventureRV.net will take no responsibility for their selling you said defective item. I have no doubt that if I had actually used the item I had ordered by mistake, it would have more than likely been defective and I would have been stuck dealing with it on my end."

"On 2/18/18 I ordered a dometic CFX-50US portable refrigerator from AdventureRV for a crazy low price. The next morning I received an email from their customer service saying the item wasn't available and the entire order was cancelled, and a refund would be issued.
I went back on their website and found the same item was now listed at the MSRP price, as other websites. I used their live chat feature to ask if the item was available and the employee, Jon, confirmed that it was available and in stock.

I suspect that AdventureRV realized the price was too low and cancelled the order to avoid the loss. Their explanation just wasn't valid.

Waiting on my refund, but it's only been a few hours, however based on other reviews, I've already identified the charge with PayPal to ensure that if the refund doesn't arrive that I'm covered.
"

"Prices are great, service is good, products are good, webpage needs much improvement, hard to find stuff, not well organized, search engine is poor. I've used Adventure several times, and will again if I only need to order one item at a time. Hope they find a good web page designer. Maybe they could steal or copy Camping World's, their site is fast and efficient and really easy to use. "

"Thy sent me a useless tub with a hole in the bottom ,want me to pay return shipping. Look elsewhere!"

"Received my order as I went to install it the wrong screws. Were there so I tried to contact you guys and to go through to much stuff but when I ordered no problem so iam trying to find the right screws nota problem "

"i purchased 2 empire sr-18T heaters from adventurerv.net online, as they had a price almost $100 cheaper than anywhere else. that fact alone probably should have raised a red flag. both of these heaters - which i have owned before, and they have always been solid, reliable heaters - had problems with the heating elements not staying fully sealed along the edges very soon after starting to use them. when the first one went after less than a month of use, my partner said they sold us lemons, but the second one continued to work, so i was hesitant to believe her. when we contacted them to see about warranty service (the heaters have good warranty periods), they simply said "not our responsibility". literally. they said to contact empire directly, which we did, and empire said it was the seller's responsibility to provide warranty coverage. a few weeks later, the second heater developed the exact same problem. that made it difficult to believe it was random bad heaters, since we have years of experience with empire heaters, and never had a problem like this. we think adventurerv.net got and sold sub-standard heaters. and then refused to accept any responsibility.

now we are stuck trying to find an authorized empire service shop within driving distance (we live very remote/rurally), to fix the problems that adventurerv.net has completely ignored. still no luck. still no working heaters. minus 20 degrees. very unhappy customers."

"The description/photo are misleading. We thought we were buying a full tub/shower insert but only received the tub. The tub feels flimsy and cheap. Also we paid $80 for shipping and the tub only wts a couple pounds at most."

"Placed order easily. Part delivered timely. Happy!"

"Be advised if you need to return something, do it promptly. This company will not work with you on returns or exchanges if you are over the 30 day period. Not even by a few days!!! "

"The reason I couldn't give a 5 star rating was due to AdventureRV customer service being unable to give me the manufacture date on the rare horizontal tank. Turns out the tank was only 2 months old so no problem. Didn't want to buy a 5 year old tank. Super fast shipping and will buy from them again."

"We had a great experience with AdventureRV.net!"

"On Monday morning I ordered 3 AC units and Paid for 2 day shipping at over $1,000 because I needed my units by Wednesday. I even paid an additional 9.99 to have my order "expedited." I know how 2-day shipping works and there was plenty of time to process the order withing the cut off time for that day.

They do not call me until over 24 hours after I place my order to "confirm" my order. Of course this means they have not yet shipped my order. So of course I'm furious as I have already paid and thought this was done. When I get upset i'm going round in circles with the **** the phone. So I hang up on her. Her supervisor calls me back 4 times in a row. I catch the call on the 4th time it rings. Thinking its the same girl I was speaking to before, I said, "I want to speak to your supervisor." She replies, "I am the supervisor and seeing as you hung up on Ashley who was trying to confirm your order and then basically said F you to me when I called 3 times and you didn't answer, I am canceling your order." She even goes on to comment that my customers must be miserable in dealing with me. Her attitude was pretty unbelievable for someone who had already been paid $3,000 and didn't manage to get my order out on time.

It's now been a full day and I have yet to receive a refund confirmation from this HORRIBLE company.

So to recap, I'm a rightfully upset customer and the customer service team sees the best way to handle my issue by canceling my order. How brilliant. "

"The replacement part discription was used for several different furnace motors. Only one was correct. They would not accept a retunr"

"Fast shipping, great customer service, and they took care of my problem quickly. I would buy from them again. Thanks, Matt"

"I replaced the old control board that worked with gas, carefully matching the connections. Plugged the power in and there was smoke! There were no installation instructions included."