"Contacted vendor for the availability of part:

"Your chat history:
18:11:51 Thank you for contacting us. An operator will be with you shortly.
18:11:51 Myself: Is S078-559800 in stock?
18:13:21 [Operator Ryan joined the chat]
18:13:26 Ryan: Hello! Thank you for contacting AdventureRV.net and welcome to our online support. It will be my pleasure assisting you today.
18:14:35 Ryan: Is this item your looking for? https://www.adventurerv.net/battery-doc-lighter-adapter-p-8157.html
18:14:36 Myself: Hello
18:14:45 Myself: Correct.
18:14:57 Ryan: Yes the item is on stock you can go ahead and place your order.
18:15:16 Myself: How many do you have available?
18:15:36 Ryan: What is the quantity you are looking for?
18:15:42 Myself: 20
18:16:08 Ryan: Yes the quantity you are looking for is on stock."

Received the following email:

"We regret to inform you that the Battery Doc Lighter Adapter, is no longer available. We have got your order cancelled and the refund department has been notified to issue a full refund at this time. We apologize for the inconvenience.

Thank You,
Adventure RV Center
Be sure and visit us at www.adventurerv.net . We have 1000's of RV Parts & Supplies in our online store at Huge Discounts. Also, check out our new 'Till they're gone daily specials where we feature one item on our front page at an exceptionally low price in limited quantity! Login to our website today and SAVE BIG!"


My response:

"This is completely unacceptable after I specifically asked multiple times if this product was available and was assured that it was.

This does not resolve the situation."


Vendors response:

"Hello,

This part number is no longer available and we have got our listing removed. The refund department will get your full refund issued as soon as possible for you. We apologize for the inconvenience.

Thank you,"
"

"Right product at the right price. Shipping was quicker than expected and was delivered without damage. I would purchase from them again."

"Here’s a really long review of my experience purchasing a part from AdventureRV.net. They had my part and the webpage said it was in stock, I ordered online, paid for it and received a receipt with a shipping date. A day before the shipping date I received an email that said the part was back-ordered and wouldn’t ship for another week and asked if I wanted to cancel or keep the order. I said keep the order. Then a few days later received another email that said the part was further back-ordered and would be an additional week, and asked if I want to cancel or keep the order. I said that I was running out of time to get the part and would like to keep the order but could they ship it more quickly than the standard shipping I originally agreed to. AdventureRV said they could not express ship it. I said I will gladly pay extra for express shipping. They said the part was coming from the manufacturer and they had no control over shipping and that the order would have to stay standard shipping as planned originally.

Looking at my schedule, I decided to keep the order knowing that I would only have one day to get it installed after I receive it. The day after it was supposed to actually ship (after 2 back orders) I had not received notice that it had shipped at all. I called AdventureRv on the phone only to hear a message that they do not take phone calls and I would have to send them an email or get on their chat room on their website. I go to the chat room, type in my question: Has my order (with order number) shipped? I sat with no response and got an email an hour later that said they were checking on it and would let me know what they find out.

I’m writing this review while waiting on the answer. Here is my takeaway at this point:
• They did not have my part in stock and there was no way to know that before I ordered it.
• They are drop shipping it from the manufacturer and have no control over the shipping.
• They do not have phone access and will not talk to you on the phone, even when I typed in my cell number and asked them to call me.
• I will not ever order from these people again and I suggest you don’t either.

Just for informational purposes, here is my part and why I need it sent quicker. My wife and I bought an RV and are taking off around the country in it and will be towing a Honda CR-V behind the motorhome. I ordered a Base Plate to hook onto my Honda for towing. This base plate is especially made for this vehicle and I have to have it installed by a professional mechanic. I like to do as many things as I can by myself because it usually saves me money. I found my Honda Base Plate in many different places but decided on AdventyreRv because they were the cheapest.

Now, my wife and I have a leave date set in stone because we are actually going on a traveling nurse program, where we travel around the country and work at big hospitals for 3 month assignments. I have to have this part and get it installed so we can leave. I had a one month time frame to get this accomplished and have wasted 3 weeks with AdventureRV just dealing with their inability to deliver a product.

I will continue this review after I get a response from AdventureRv about the shipping. I told them they had 2 hours to respond before I cancel the order.

WOW, they actually responded within 2 hours. The email says that the manufacturer apologizes for the delay due to production but can ship it out today. If I want to cancel the order they need to know within 1 hour. I responded to CANCEL the order, yesterday you missed the 3rd shipping date, how can I expect it to get shipped today?

Here is a little piece of advice for AdventureRv. I have been in customer service most my life. Most customers are pretty good people and occasionally you’ll get an ill-mannered rude customer. However, the way to keep long-term customers is to talk to them, kindly. Have a discussion about the issue so the customer can make an informed decision. In hindsight, I would have canceled this order during the second shipping postponement if they would have called me. Honestly, if AdvetureRv would have just contacted me when I placed the order to tell me that they didn’t have it in stock, I could have saved us both a lot of time and many… many emails. But that doesn’t mean I wouldn’t order from you in the future because I understand the back-order dilemma.

Customer service is a face-to-face experience. My conclusion is that AdventureRV must be managed and operated by millennials. Unable to communicate verbally.

One last point. I plan to post this on every review board I can find and if someone from AdventureRV replies to my post with a billion excuses and apologies then they will prove my point. Get that person off the computer and on a phone.
"

"Ordered a TV and payed for expedited shipping after 9 days received an e-mail telling me that they don'y have my TV a canceled my order. attached is that e-mail
Tom Smith ,

We apologize for delay in email but we were informed this part was no longer available. They have got this order cancelled and the refund department has been notified to issue the remaining amount to be done in full. We apologize for the inconvenience."

"This is a great product, East to install at a good price. The shipping was after than expected"

"I received my product in record time ! Prices were very reasonable."

"All good - arrived on-time, in good condition. Exactly what I was expecting. Installing it this week."

"Efficient order process, prompt delivery, fair price. I have ordered here in the past. Keep up the good work!"

"The web page does not show the size but everything else was correct. When I contacted them no one knew the size so I ordered hoping it would be correct. Well it was not.....then I learned........it cost me $18 to send it back and it looks like $22 stocking fee. I paid $40 for it. You do the math. I will NEVER order from them again. Not helpful and I lost money. UGH"

"First of all, these folks delivered a good product for a great price in a reasonable amount of time. However, I’m not sure that I’d make another large, critical order from them. Why? Because you CANNOT speak to a person. Email or internet communication only. "

"Fast accurate service as promised. Would definitely buy from AdventureRV again."

"The only thing that made me a bit nervous was when I received my plastic shelf it wasn't in a box, it was taped up in plastic wrap. I was afraid it was going to be cracked, but it wasn't. "

"Order a RV water softener on 5/6/18 and just received notice it shipped on 5/17/18, won't get here for another week. They sure pulled their payment in a hurry. I had to start a trouble ticket to get them to ship. Very poor service,never could get anyone on the phone. Won't buy from them again."

"Easy ordering, great prices, never had an issue"

"Terrible website, no ability to ask questions, chat didn't work. But I received by purchase quickly. I did pay for expedited processing and 2 day shipping. Not being able to get a question answered is a big, big, flaw."