"Placed order on 12/2/2024.
Called 12/6 to get delivery estimate . Was informed by "Sherry" that order would not even process until next week and then 4-6 weeks for delivery. I asked, hypothetically, On 12/16/2024, received email that the order was canceled without my request. Sherry expressed total indifference to the situation, was not the least bit concerned about losing the sale, nor about getting another in a long line of bad reviews. I would not do business with this company. In my experience they do not appear to be upfront, honest, or clear in their communication."
"After months of searching, I finally found the perfect dining set. It arrived right on time, and I couldn't be happier with the quality. The set feels sturdy, and it looks fantastic in my dining room. The chairs are incredibly comfortable, and the overall design really ties the room together. I'm so glad I made this purchase, it's a great addition to my home!!!"
"The furniture I ordered is stunning and fits perfectly in my home. I was also really impressed with the customer service. When I reached out about a delivery update, they responded quickly and were very helpful. They made sure I had all the information I needed, and I really appreciated their prompt communication. The dresser itself is sturdy, and the quality is great."
"I recently purchased a sofa and coffee table, and the whole shopping experience was a breeze. From browsing to checkout, everything was simple and straightforward. My items arrived in just a few days, which was a pleasant surprise. Both pieces are excellent quality, and the sofa is incredibly comfy. Assembly was quick and easy too! I definitely recommend this store if you're looking for quality furniture and fast delivery."
"I’m really happy with the dining set I got from Afa Stores. The table is solid and looks great, and the chairs are super comfy. It was easy to put together, and everything came in perfect condition. It fits perfectly in my dining room, and I love the way it looks. Definitely recommend if you’re looking for good quality furniture. "
"I recently bought two nightstands from this online furniture store, and while one arrived in perfect condition, the other had some issues with the finish. I contacted customer service, and they were fantastic. They responded quickly, apologized for the inconvenience, and offered a replacement without any hassle. The new nightstand arrived shortly after, in great condition, and they even let me keep the original one. I was really impressed with how smooth the whole process was, and how they handled the issue so professionally. "
"I received 1 of 2 orders today and I was impressed with the quality and packaging. Fast shipping and professionally packaged. Well done Afastores. Very pleased with the service I received.
Thank you.
Terry "
"They attempted deliver damaged furniture which I refused. They attempted to re-delivery the same furniture which I refused again but took pictures this time. I sent them the pictures and they said they would only refund part of my money including charging me a 10% restocking fee and delivery fees. The furniture was damaged - stains, cracks, dents, etc. I am working with my credit card to get all of my money."
"I was really impressed by the diverse styles available at this online furniture store. I found a stunning accent chair that adds a vibrant touch to my living room and fits perfectly with my existing decor. The quality is evident, and it feels sturdy and well-made. The customer support team was incredibly helpful, answering all my questions and making the shopping experience smooth and enjoyable."
"Shopping at this company was a breeze! Their website is user-friendly, making it easy to browse and filter products by style, size, and price. My order arrived within the estimated timeframe, and the assembly instructions were clear and easy to follow. I’ll definitely be back for more furniture as I redecorate my home."
"I recently purchased a dining table set from this store. The quality of the wood is outstanding and the finish is flawless. The delivery was prompt and the team was incredibly helpful in setting everything up. What impressed me the most was how well-packaged everything was there were no scratches or damage at all. I highly recommend this store to anyone looking for durable and stylish furniture."
"Ordered a big and tall size BarcaLounger recliner. I already have one and it was so comfortable I decided to buy two more. I was sent the regular size. My feet hung off the end and I had no room to rest my head. Took pictures with measurements and sent them to AFA. They said the mfr claimed these were the right chairs (they didn’t know I had one right chair for comparison), and the best I could do is return it. I tried that and there was a 10% restock fee plus $800+ shipping fee!! That means greater than 50% of what I originally paid!!! I can keep the chairs which are too small or pay up. "
"I was pleasantly surprised by the prices at this online furniture store. I found a beautiful dresser that was much more affordable than similar pieces I saw elsewhere. The quality is impressive for the price, making it a great value for money. I’ll definitely keep them in mind for future purchases. "
"When I received the coffee table I ordered, I noticed a minor issue: one of the legs had a small scratch. I contacted their customer service team, and I was genuinely impressed by their prompt and effective response. The representative was helpful and assured me that the matter would be resolved swiftly. Within just a few days, I received a replacement leg that was in flawless condition. The whole process was smooth and handled with utmost professionalism. It’s truly commendable to see a company that stands by its products and delivers excellent customer care. "
"I recently bought some new furniture from this company. My husband and I were both impressed with how smooth everything went, from start to finish. But what really stood out was the customer service. The team at AFA STORES was incredibly helpful. They answered all our questions quickly and offered great advice on which pieces would work best for us. It felt like they genuinely cared about making sure we got exactly what we needed. The delivery was just as impressive. Our furniture arrived on schedule and in perfect condition."