"Tyler W from Airsoft GI. Tyler gave me grate service, telling me the answer to my question quick, and strate to the point, though it was just an email, still the best service that iv had from any comperny in a long time!"

"Every time I have shopped instore or online I have experienced nothing but superior service and care. Anyone who has experienced any kind of issues with Airsoft GI has probably had some kind of ill will on there own part. Airsoft GI showed nothing but fair and respectful solutions with any kind of issue I have experienced weither it be a return or a product I was not satisfied with. Again anyone who has said anything negative about Airsoft GI is just trying to work the system. I will be shopping here again."

"Fast shipping....recieve on time...and great price"

"My order shipped the same day and I got my item 2 days later, pretty happy with how fast they shipped my order. The item was received in good shape and Im pretty happy with it so far. I would buy from them again."

"Wow all these people giving 1 star is complaining about the return policy which is pretty standard in the hobby / airsoft industry, even BestBuy.com's Return and Exchange policy is only: "15 days for all eligible products", Amazon.com's Return Policy is generally only 30 Days as well, try googleing it. Airsoft GI actually offers return policy of up to 45 days for most items. So the people that are complaining about the return policy is ridicules and needs to own up that they either waited too long to contact them or broke the item in question due to neglect. I have been a long time customer since 2008 and always had a great experience shopping at Airsoftgi.com even a few RMAs I have sent in always had a quick turn around."

"Internet Merchant NIGHTMARE! DO NOT USE THIS COMPANY!!!

Horrible Customer Service... Horrible Return Policies ... Will Not stand behind their people or their products... Hides behind V.M. so you cannot speak to anyone...

Sold guns to my children w/o ANY method of verifying who they were or how old they were. NO ID CHECK! Then, impossible to resolve issue... management NOT AVAILABLE... only one customer service guy who CANNOT make any decision or even be helpful."

"Airsoft GI: Where defects are normal and acceptable while refunds are not.

The Goblin Deuce I ordered came with one functioning cartridge and one defective cartridge. The defective cartridge spewed gas when it was being filled and did not provide sufficient pressure to propel the BBs beyond throwing distance. Therefore, I filled out an RMA and sent the Deuce back to get a replacement. Upon receiving the Deuce for inspection, the Airsoft GI technician claimed that the cartridge had no issues and sent the defective product back me.

Incredulous that I would have to demonstrate a defect that was clearly obvious to my friends, my wife, and my dog and with no other options, I drove an hour to the store. Of the five employees present, only 3 were actually working, so I waited 30 minutes for my name to be called so I could wait another 15 minutes to see a technician. He filled the functioning cartridge without issue, but when he filled the defective cartridge, gas spewed out and frosted over his hand. "That's normal," he said.

When I asked why this was only happening with the one cartridge, he blamed my choice of gas, angle of fill, and the temperature of the cartridge. I pointed out that gas, angle of fill, and temperature aren't even variables in this equation since one cartridge functions, and the other cartridge won't fully pressurize because it spews gas.

When he filled the cartridges again, he said, "Look! Now the good cartridge is spewing gas."

I pointed out that he had unwittingly switched the cartridges.

Then, the technician retrieved a second pair of cartridges from another Goblin Deuce. Upon seeing that these cartridges also spewed gas and provided a minimal amount of pressure, the technician said, "See, it's normal."

"It's only normal if you accept that normal is defective," I insisted.

He then offered to trade me the two "normal" cartridges for my "normally" defective cartridge and my "abnormally" functional one.

I told him that I didn't want TWO defective cartridges!

As if acknowledging the undeniable defect meant that the refund would come directly out of his own paycheck, he continued to insist that defective products are normal and acceptable at Airsoft GI."

"In case you were confused as to their demeanor and policies:

1) You will wait a minimum of 25 minutes for help on any given day. There will be 2 employees actually assisting customers, and any number of other employees wandering aimlessly talking amongst themselves.

2) You might think that the products they list on their site are actually available in the store, but no, that is wrong. The "e-store" and "retail store" are two separate entities (they are a few blocks away from each other. It was totally inconceivable by the manager that I would want a product that I saw on their site, and pick it up the same day. They were baffled at the concept of will-call. I could see the smoke coming out of the managers ears when I mentioned the mere idea that I would be able to order something....and then pick it up in person.

3) They absolutely list incorrect\misleading information about products on their site, refuse to acknowledge that it was misleading, and then blame the customer for their inaccurate\misleading description.

4) They cannot process a return for an item in store. They have a super sweet process for "RMA" that has to be "authorized" by a single, solitary individual. He was not there. I drove over an hour, and this magical RMA wizard is nowhere to be found. (This was a soft good, new in packaging, with tags, and I wanted to exchange for a different soft-good that was in stock). Did I mention that I went there on a weekday during business hours?

5) Did you want to return a brand new, in packaging, with tags product that was purchased less than 3 days ago for store credit? PREPARE FOR THE SLIDING SCALE OF RESTOCKING RATES! The game where everybody loses, but AirsoftGI. Yes, this was disclosed to me before purchasing. No, I did not intend to order the product that I received (the description was misleading). Despite my situation of having driven over an hour to the store, being turned away (because of the missing RMA wizard), and leaving the product with the staff, they still hit me with a restocking fee. The product unused, was still in the manufacturers packaging, still with the AirsoftGI barcode, and I had my receipt.

TL;DR:

1) Hire more people. I know what you pay these people, you can afford more showroom staff.
2) Don't be dicks about returns of unused products. Allow me to exchange stuff in store, provided that I'm being cordial and everything looks new.
3) GIve floor managers more authority. Not allowing returns because the "one person" is away is BS.
4) Have a 7 day grace period for unused soft goods\non-airsoft gun products with no restocking fee.
"

"Terrible customer service. Did not want to work with me at all with my order. There website info was wrong. I will no longer shop there. If you do be aware that there info on the web may be wrong."

"It took them a little bit but my order seems to have buffed out. Since customer service reps were nice will shop with them again."

"i ordered a air soft gun form them the lancer tatical fal when i got it it was perefect working quatity so i was like ok its very nive withi 2 times of use the bolt catch and airsoft gi has bad reviews about those and my foldable stock stoped working with in the return period so i called they than said no we cant fix this it was my falt than my magizene broke from "missuse" it just broke so now i have a useless gun i cant change hop up and i cant use the gun its bs so i called and asked what wasw there motto and they siad oh well so i wrote a review on the gun and they romeved the review becasue i wouldnt recomend the buy ive rote this review many of times so i say now f*** them there not worth my time i gotta get rid of the gun now"

"My friend told me about the sale going on with JG and G&G during the weekend and so i took advantage of it. Received my gun a couple of days later and was very happy. Shipping process was kind of long regarding that i'm local and only live 20 minutes away from the business but, nothing i can do. When UPS dropped off the package, i went through the usual visual inspection any person would in case UPS used the box as a step ladder. After inspection, the packing box was in good condition and no dents. After opening the packing box, i went ahead and inspected the actual gun box and deemed that it was in very good condition.

Upon opening, i noticed a QC slip which was kind of odd to me since i'm sure G&G tested their guns before shipping them to the world. But, as stated earlier nothing i can do and in the back of my mind i'm happy that Airsoft GI cares enough to test the guns out before shipping it to customers. Now this is where my issue begins.

I immediately see that the firing selector switch was on semi-auto. I know for a fact that it was from a staff of Airsoft GI since they "tested" the gun. Alarmed, i picked up the gun from the package and saw that the dust cover was open and the hop up was exposed. This really ticked me off because supposedly this business is the "#1 Airsoft retailer in the country". I went ahead and inspected the rest of the parts and when i pressed on the forward assist switch to release the spring and guess what?! The spring went back to normal/decompressed. W T F!!! Airsoft GI actually shipped my gun like this obviously not giving a rats a%%. Very very unprofessional. I called customer service right away and voiced my concern about my gun and the rep told me that the gun is backed by a 45 day warranty and was apologetic which kind of calmed my nerves.

This was my first time and will be the last time i'm shopping at Airsoft GI and already told all my friends about my experience. They as well swore to just stick with Airsoft Megastore or Evike. My roommate decided to order his gun from Airsoft Megastore the same day i did and not only did he receive his gun the very next day. But his gun box was still wrapped in plastic never been opened. I question this "#1 Airsoft retailer in the country" that this company claims. I seriously doubt its even in the top 20. "

"My son spent his entire savings on an Airsoft gun from AirsoftGi. It was received defective. We returned the gun to be repaired, after paying for the shipping cost, and then they sent it back apparently 'repaired'. It still did not work. Airsoft GI refuses to refund us, or even replace the defective gun. So my son is out $125 and does not understand why Airsoft GI sold him a gun that does not work."

"I purchased a "45rd FAMAS Spring Powered Airsoft Magazine" that did not fit the gun. I paid $10 + 10.03 for shipping ($20.03 total). The Magazine did not fit the gun. This is obviously there problem, not mine. You can go as far and say "false advertising". It stated it would fit my gun, but did not.

So I requested to return it. Instead of supplying me with a paid return label, I had to pay for shipping ($5.50). They have very specific shipping requirements which if not met they will not accept the return.

They only refunded me $8.50. That means: $20.03 - $10.03 - $5.50 = $4.50. So after I spent $20.03 on an item that did not work, they refund me $4.50 and they acted as if they did me a favor.

I would not recommend them. They're prices are very average. There is really no reason to buy from them. I would NOT recommend. "

"I am going to start by saying that I love ASGI and every thing about them and will most likely keep shopping there. but recently I purchased a some mags from them under a different account for a total value of about $100(After discounts ) I usually buy everything top of the line but I am not making a lot of money right now and cant afford anything more than that. So anyway a week later I received the products, opened the package, to excited and in to much of a hurry(I had a big airsoft event to get to in a few hours) to much of a hurry to notice that The mags I got where all KWA high caps ($260 in value) when I had ordered all mid caps. Not noticing this I opened all of them to see if they would fit in the vest I bought. and that's when I noticed they where wrong. At this point I had to make a decision between not telling asgi, selling them on eBay for twice what I paid and just re buying the mags I wanted(90% of all people in my position would probably do that) or telling asgi and sending them in for exchange. I decided to do what a decent moral person would do and return them for an exchange. So I proceeded to call asgi about returning them and everything went smoothly and asgi shipped the right mags out to me before I shipped the wrong ones to them. And it was all fine until it was time to package them and I found out my mom through the packaging for the mags away. I didn't think that would be a problem since it was there fault any ways so I sent them out. and when asgi got them they called me and informed me that some of the mags had some scratches on them from shipping and they weren't in original packaging, and that I would have to buy them for $260 after I already payed about $100 for the right mags that meant that I would have to pay a total of $360 for the mid caps and the high caps together when I originally only had money for $100 worth of mags, all because AIRSOFT GI sent me the wrong product and are making me pay for it. I have called asgi multiple times and talked to the manager and tried to explain why they weren't in the packages (as I stated earlier they where accidental thrown away because I didn't notice right away that they were wrong) but they kept saying the same thing "there is a clear difference between high and mid cap mags. the wheel on the bottom and the door on the top"and that "the KWA brand was printed on the package and I ordered Echo 1"(I've seen weirder things from airsoft stores) I tried to explain that I was in a hurry because I had an airsoft event in a few hours besides the fact that my first thought when opening these wasn't "I wonder if asgi accidentally sent me mags that were more than twice as expensive as the ones I ordered". (Just a side thought, If I should have noticed they were the wrong mags before I opened them (which they were very adamant about) then how come asgi didn't notice before shipping.) now after saying that I admit that I didn't follow the specific instructions for returning products that they accidental send people, but as I said earlier I didn't really have a choice. and asgi will send me the high caps after forcing me to pay $260 so I will get both sets of mags high and mid, paying a total of $360 for all of them when I originally only planed on spending $100. and I never use high caps and still never will. also they are giving me 5 business days to get the extra $260 in to my account (how kind :( ). In conclusion to this rather lengthy complaint I would like to make sure everyone knows that while I don't only shop at ASGI, I am not an anti ASGI fanatic and I will probably still shop there, I'll just have to take extreme caution when opening one of they're, potentially lethal, financial land mines. All I really want is my money back. I guess the real problem isn't customer service its there ridiculously stupid return policy and I hope that some how this will help to change that huge glitch in there system. And I will not stop calling VISA and the Better Business Burro and this message wherever I can until I get someone to help me on this.
Now you can think what you like but thats just bad policy on their part, to accidently ship me the wrong product me not knowing this took it out of its packaging throwing it out befor I noticed and shipping it backing without it and know they are charging $260 extra for it. Being a normal person I don't see how I could have avoided this without going abnormally out of my way. I was sucked into this without knowing until it was to late"