"All of the videos they produce were very helpful in answering most of questions. Had a few questions before placing my order and they were prompt to answer them. After placing my order shipping time was quick. Had a small mistake on the order when it arrived, gave them call and they corrected it right away. I will be using them for all my future security needs. "
"Product arrived quickly and was exactly what I ordered. They were very helpful both pre and post sales. They had videos on their website for set up and programming of the controller which was nice. They don't have videos for all of the products I ordered, but seemed happy to answer my questions over the phone."
"As always - great service - product arrives in great condition and with some candy to boot!"
"Fast Delivery Happy with Everything"
"These guys helped with the order and delivered just what I ordered. And, the pieces of candy are a nice touch."
"Great Service and good selection!"
"I placed an order for replacement battery for my DSC Impassa System External Siren. It was made clear during checkout that the only available shipping option was Standard Shipping due to the type of item(battery). I placed my order and selected Standard Shipping, as instructed. A couple days later, I received an email informing me that my order had been cancelled due to this item being restricted to UPS Ground shipping only. UPS Ground was not an available option to select, I selected standard as instructed. I am a little disappointed in my first time experience with this company and am unsure if I will attempt further business."
"I ordered a battery for my alarm system and it came quickly. Very happy with service. "
"I found AlarmSystemStore.com's site to be easy to navigate and locate the parts I needed for building out my project. There is also links for most products to their manuals and datasheets.
Typical shipping lead time was also noted for each part, though stock availability was not listed. Email notification was also clear, and followed the shipment from pickup to delivery."
"They are great to work with."
"alarm battery arrived promptly "
"Fast shipping, and good product selection"
"I ordered alarm system parts, which arrived in a reasonable amount of time and were the right item. I installed them (alarm sensors), and they work. So far so good."
"Had a change to an online order, staff fully accommodated. "
"Smooth transaction and I will do business with them again. Order delivered as expected.
Thanks-"
A rep from AlarmSystemStore, Alarm System Store, has responded:
“You selected USPS Priority Mail shipping for this item. That is an air service and this item (lithium battery) is prohibited for air shipments due to federal regulations. As noted on the product page, this item must ship via UPS ground only, which is indeed a shipping option. There is no "standard shipping" option as you mention so perhaps you have our store confused with another? Our store actually requires you to select a shipping method, the system will not select a default one for you either. I have to assume you either don't remember the checkout process or maybe have our shipping options confused with another merchant. In any case, I apologize for the experienced frustration. We really have no choice but to cancel and refund orders in this scenrio. In such cases we send a detailed email advising this and asking to resubmit the order and choose UPS Ground on the new order.”