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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2018-08-16

DSC 1832

" Chris and the rest of the staff are extremely helpful and knowledgeable quick to ship as well "


Verified
5/5

2018-08-16

First time order.

"Efficient order processing. Promised shipping & delivery. Small order handled perfectly.
Will order from vendor again.
"


Verified
5/5

2018-08-04

Alarms

"Great price and delivery was immediate. Thanks, FredR"

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Verified
5/5

2018-08-07

Very Satisfied

"Easy site to access, review products and place an order. Shipment went out in less than 24 hours. Very Satisfied"


Verified
4/5

2018-08-05

Learning time

"I got the parts I wanted, BUT, be aware the manufacture of DSC alarm parts will NOT talk to a DIU home installer. They said that they only wanted licensed installers to buy there parts and I would need to talk to the Alarm Store to trouble shoot my problem. The Alarm store must support ALL trouble shooting, if you buy from them. My trouble came down to a broken wire in my house walls. The DSU help line did help me enough so that I figured it out on my own, but next time, we call The Alarm Store.
"

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Rep reply posted 2018-08-06
A rep from AlarmSystemStore, Alarm System Store, has responded:

“You are correct, DSC will not provide do it your selfers tech support. WE DO HOWEVER. This is why it is incredibly important to purchase alarm supplies thru an authorized dealer (such as us) We offer not only quickstart guides and video tutorials but also toll free technical support with our toll free number right at the top of our website.”


Verified
5/5

2018-07-31

So far so good.

"Got everything and working on install. Reached out for help and got a response. Good how to videos as well."


Verified
5/5

2018-07-23

Exceptional products, service and support

"I purchased a wireless system from the Alarm System Store / Protec, with central station monitoring, just over 3 years ago. Their guidance in what to choose saved me time, headaches, and money and provides better security than I would have on my own - I for over 10 years we had a professionally installed, wired Honeywell system with ell phone backup in our previous house. Their service on installation was even better, they made this easy. And last week we had an alarm fault that we could not understand or fix - one email to Jon at their store got prompt response and help. Simply exceptional overall."


Verified
5/5

2018-07-21

Item shipped on time

"Item was here in 2 days and in good shape."


Verified
5/5

2018-07-21

Great service

"Find them on the Internet call them for one small alarm part that the alarm company wanted $80 for cost me $13 delivered install myself they were awesome"


Verified
5/5

2018-07-19

president and owner

"The system is online & works flawlessly."


Verified
5/5

2018-07-16

Alarm switch

"Great price and Fast delivery"


Verified
5/5

2018-06-30

Very Quick Delivery

"Products as advertised. Great communication. Speedy delivery "


Verified
5/5

2018-06-28

Your man Chris Campbell is the greatest

"I called your company and began a conversation with Chris Campbell. I had some strange needs and he went way above the call of duty to solve all my problems. I didn't spend a great deal of money but Chris acted like I was his best customer and gave me more attention than other people at other companies ever would.
Your company is very fortunate to have someone like this man, hope you are as proud of him as I am.
"

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Verified
5/5

2018-06-25

Amazing people

"Not only did they found my errors they took the time to fix and get me the right parts. There amazing.
"

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Verified
5/5

2018-06-14

Great communications and customer service

"I placed my order with them online with ease. I was contacted the next day by Melody advising me that one of the items I ordered was NLA and asked if I wanted to swap it out for a similar product. I ended up getting a similar item and the items was shipped out and arrived on time! Great Customer Service and a great experience for me!"

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