"the best i recommend it the best"
"My company European Connection Furniture is in business for more than thirty-five years. I brought and shipped hundreds of containers and other goods
From the Alibaba website my search for a freight forwarder I choose one with a pretty competitive rate from his reply to my ad on the Alibaba platform. This particular shipper has excellent reviews published on Alibaba's website and then I decided to ship my factory-ordered goods to the shipper's warehouse in Shenzhen to be shipped to my address in the USA. After the goods were delivered to the company warehouse on October 30, 2022, the shipper increases the shipping rates more than 4 times from the original quote and demanded that I send money without any security to his private account without any invoice from his side. I had hundreds of chats with Alibaba customer service for more than 3 months but they finally refused any help to me, claiming that I need to go direct to the party for any solution. I later found from other complaints websites that this forwarder scammed the same way many other customers in the past and feedback from these customers was not allowed to be placed on Alibaba. For more than two months I was begging Alibaba to let me access the website of the shipper to place just a review about my experience and warn some other potential customers about their practices. Alibaba refused to place my feedback on its website of this particular supplier even after a phone conversation with the manager of customer service.
It looks like all scammers and fraudsters on the Alibaba website are receiving full protection from Alibaba and customers like me are arrogantly ignored by the company. The reason is probably that they receive a commission from the advertisers and not from the customers. Four and half months have passed and my order is not shipped. I would like to advise all customers of Alibaba not to look at feedback placed on Alibaba websites because they are manipulated by Alibaba policies and are not trustworthy at all.
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"I expected it to be harder to order and that it would arrive slower, but both your shipment and website experiences were very good, you just need to be a little patient in the beginning until you get the hang of all the functions of the website. Will reorder"
"I am an optometrist and developed my own brand of optical frames and sunglasses with a supplier on Alibaba. I am very happy with the outcome. The product price and and quality is excellent and is by far my best sellers. Alibaba made the process easy."
"This is our second purchase of custom made drum stick shafts. The first batch were excellent and the second batch just the same. Very pleased and Alibaba makes it easy to purchase with a well documented and safe transaction trail."
"I had a truly outstanding buying experience on Alibaba, thanks to the exceptional service provided by Eva. From start to finish, the entire process was seamless, efficient, and hassle-free.
The goods I ordered arrived in perfect condition, and what's more, they arrived much earlier than expected. It was a pleasant surprise to receive my order at such a fast speed, and to my delight, the quantity of goods was slightly more than what was agreed upon. This level of attention to detail and quality is rare to come by, and it exceeded my expectations.
Throughout the production process, Eva was in constant communication with me, providing regular updates and sending pictures of the product at every stage. I appreciated how she was always available to answer any questions I had, and her willingness to go the extra mile to ensure that the manufacturing process was as smooth as possible.
Eva's customer service was exceptional, and it was evident that she genuinely cared about my satisfaction as a customer. She facilitated the manufacturing process as much as possible, modifying the product several times to meet my exact specifications.
Overall, this was the best buying experience I have ever had on Alibaba, and I would highly recommend Eva's services to anyone in need of quality products and outstanding customer service. Thank you, Eva, for your exceptional work!"
"I was worried about the supplier since its my first time to deal with them but everything went ok and I got the goods as expected at the price target I set."
"thank you .i will continue work with your company ,grate service "
"Be aware of customs duties "
"It was very good make business whit you. I hope it is ok."
"Order received in due form. I thanks to Jane for her professionalism, responsiveness and advices, she is perfect !! "
"found the product i was looking for very easy
so easy to use website
would highly recommend "
"Ordered sample products before my initial purchase, but gonna order."
"great quality, exceeded my expectations. definitely ordering again."
"Whole experience was very smooth"