ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.10/5
Chance of future purchase:
4.10/5
Shipping & packaging:
4.11/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5


Verified
3/5

2024-12-17

Delivery Issues

"I had to take the day off work to receive my delivery of almost $5,000 merchandise . Because Alpine's delivery company doesn't deliver on Saturday, when other delivery companies would. This wasn't stated in Alpine's delivery instructions. So, I lost pay for that day that I took off to receive the delivery. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-12-17
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for taking the time to share your feedback with us. We want to truly apologize for any issues you experienced with the delivery of your order. If we can provide you with any further assistance please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2024-12-16

Exceeded Expectations

"First, I chose Alpine, because of the information provided, The completeness of the kit, and the very eager to help customer service.
The shipping was great. The delivery arrived 1 minute prior to the tracking estimated delivery time. That is extremely rare. Also the driver was more helpful than indicated in the tracking information.
Upon inspection, everything was there, far more than any other vendors that I researched. The quality of everything appears to be top notch.
Now, I am itching to start installing. Just waiting for an available time slot and weather...
This was the easiest and most satisfying purchase I have made in a very, very long time - if ever.
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Verified
5/5

2024-12-16

Great Experience

"Great prices and clear communication, will come back for AC"


Verified
5/5

2024-12-16

Alpine Air Awsome!

"Alpine Air does a tremendous job getting the equipment to me fast and in perfect condition. They email copies of all the manuals. I am a big fan of Goodman Equipment, I have been using it for many years. In my opinion they are the best supplier I have ever dealt with. I am a semi-retired HVAC master tech.
Thanks
L. Smith
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-15

Perfect

"Everything was perfect. Fast, easy, good price, no nonsense. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-15

Great Service- Unit works great

"The whole experience was pretty positive. The purchase and shipping process was very efficient. The instructions in the unit were a little vague at times and the smaller components were not adequately labeled. But installation went well with the application of some rational reasoning on the contents of the packages. The unit is in place and operating. we have not set up the remote control for the unit as yet so I cannot comment on that portion of the system. The project will be complete in the next 4 weeks so I should have some feedback on that aspect of the project at that time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-12

Very timely and easy to work with

"Very satisfied! We would recommend to other customers. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-12

Excellent Service and product

"This is my 3rd mini split unit. The previous 2 that was purchased have been working well for the past year. Also customer service was great in following up with and additional needs and providing speedy shipping. Will highly recommend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-11

Value for the money

"easy install, quality for the price. works well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-10

Delivery was fast and they bundled everything on a secured skid

"Their website was easy to navigate.

I bought in entire Propane furnace kit for the Bunkhouse in my barn, including the propane conversion kit.

The entire order was packed and very securely strapped down and shrink wrapped on a small skid that arrived very quickly and in perfect order.

I used a photo of the Alpine skid as an example of how to correctly pack and send an order out to Speedway Motor’s Customer Service … I received a shipment the day before from Speedway for a front end assembly, including rack companion steering and power brakes for a 54 Chevy pick up truck I am having someone do a frame up restoration on that came in eight separate boxes… two were actually spilling parts out of torn boxes.

Alpine rocks!!! ;)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-10

Great service

"Ordered on a Saturday and had it delivered and I installed it by Tuesday afternoon. Fit and functioned at advertised. Price was in line with other companies."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-08

BETTER THAN GREAT EXPERIENCE.

"Ordered unit quick and easy. Prior to shipping Alpine called me to insure I had all the items needed for installation, great follow up. I ordered a Mini Split system with the Unit, Head and Remote. I didn't need the line set, power cord, drain hose and associated hardware for installation as I do HVAC work. For someone who didn't know; that would have been a disaster trying to put together all the needed components. Additionally, the delivery driver informed me he has delivered many of these units from Alpine and always gets great remarks about how good these units are. Online ratings, follow-up and recommendations all prove to be a 5+ for both Alpine and this Mini Split. Extremely well pleased customer that does HVAC work."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-07

Top notch service

"Spoke with extremely helpful. Professional and knowledgeable Rep. listened carefully and suggested a unit to meet my goals. Delivered on time in perfect condition. Not our first purchase. And certainly not our last. You guys are the best "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-06

Purchase of Blue ridge 97% eff. gas furnace.

" After ordering furnace confirmation and shipping was trouble free and received item very fast , with good communication during whole process. Very good to do business with. I had previously talked with a tech online , which was very helpful. Thank you, John B. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-05

Furnace purchase and self-install, So far so good

"Second furnace purchase from Alpine Air, everything went very good, just like the last one. The first one has been running for about 5 years now the second one installed at a different location a couple of
weeks now.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process