"I received a call about 5 minutes after my online order was placed. Confirmed my equipment order and delivery address. The delivery was actually going to be too fast so I asked for a few extra days. He said no problem, and asked if I needed any additional accessories which are typical for a new install.
Alpine sent emails to keep me updated and the delivery company emailed and called. Everything went very smoothly. Delivery guy wheeled the pallet to my side yard because I had surgery and couldn't lift anything. It was all new packaging and wrapped nicely on the pallet.
Definitely use this place for your purchase. Good prices, great communication, and quick delivery.
"
"It’s not fully installed yet but the customer service and delivery where are perfect
Again Jack was my salesman and he really made it happen
Very good experience. So far "
"I got my order assigned time and you’re amazing online business to give customers what they’re needed and thank you "
"Vert good service, would use them again "
"It was easy to install. Customers services were excellent about answering your questions. Bill quality is streamly good."
"Great product lineup, easy to order online and shipping was super fast. "
"I have bought several items from Alpine and never had a problem with any item! Any questions i had were easily answered quickly by very friendly customer service personal!! A rare treat these days!!!!"
"the delivery was scheduled for last wed, the 12.it showed it left reno on the 10th,it never arrived. we were never notifie d by the shipper where it was or what happened. it finally was delivered today,the 19th. the driver was not happy. the lift gate was not working and needed a crow bar to fix. he did load it on our friends truck bed so we could drive it down the drive to the shed. he handed the paperwork to our friend.forget the name was LINDA, but it is here and a nice unit. we will install it tomorrow
"
"I knew what I needed when I called but Andre was extremely helpful and the ease of purchase was amazing. Shipment was great."
"Very friendly culpable liftgate delivery !!!"
"Extremely helpful!!! Interacted with both the sales and technical support departments and they could not do enough to try to resolve the issues I had. Highly recommend!!!"
"The tech support in this company is truly the best. The sales department had my interest in mind and stared me in the right direction, they weren't trying to just make another sale.
It was hard for me to comprehend why was I getting a phone call from them within an hour of making my purchase, is so rare to find a company that follows up and wants you to get what you paid for, and to make sure that what you ordered is the right product you need. They explained to me the different options and what would work best. We customers have forgotten what true customer service is, well, I found it again here. Thank you!"
"Shipping was super fast, service was very good, this is the second time I have purchased, and in the future if I have heating needs I will buy again "
"One call. Got the exact products that I needed. Very fast delivery."
"Everything is always easy to find just wish they would give discounts to repeat customers "
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:
“Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We truly value your business, If we can provide you with any further assistance please reach out to our customer solutions team at (800) 865-5931.”