ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.15/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.21/5
Customer service:
4.07/5
Return/Replacement policy:
3.93/5


Verified
5/5

2024-11-01

Amazing Service!

"There are few companies like Alpine left! Within no more then an hour from putting my order for an evaporator coil and filter dryer an agent called me to make sure I got what I needed for the job. This is service! I can’t tell you how many times I have forgotten “that one thing.” Talk about frustrating but when you have service like this you have the extra potential to remember “that one thing.” Thanks Alpine! I will be doing business with you again in the future, you can count on it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-31

Alpine Delivered

"I ordered a high efficiency Goodman Gas Furnace on Sunday over the internet. Alpine shipped the order on Monday and I received the furnace on Wednesday in perfect condition. The price was very reasonable and the shipping was free. Highly recommend Alpine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-10-29

Bobrocker

"Outstanding service and real good support "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-29

Unit works great and came in dent and scratch free

"Customer support notified me that the unit thatI had ordered was not a heatpump, even though when I did the search I had put in heatpump. They let me kow prior to shipping out the unit, because the area I live in usually orders heatpumps or gaspacks."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-10-28

You guys are the best! AAAAA+

"Great prices and fast delivery. Nobody in the business is better than Alpine Home Air!

Thanks,
Darrell
"


Verified
5/5

2024-10-25

Said and delivered

"Great price and customer service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-25

great service so far

"ordered and delivered quickly
"


Verified
3/5

2024-10-24

Damaged

"The coils appeared to be damaged, reached out by email and sent photo and called. Obviously could not hold up the contractor for hours, installed anyways home it continues to work. So far so good. It works amazing, very quiet and gets the job done. Very satisfied other than I hope it’s not going to break in a couple months. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-25
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for taking the time to share your feedback with us. We want to truly apologize for any issues you experienced with your order. If we can provide you with any further assistance please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2024-10-24

Excellent service, fast shipping, quality constructed product.

"Bought this to replace a 12 year old furnace that repair part almost equals the furnace cost. The unit was delivered quickly and easy to install. I am also an hvac technician by trade. So far it is working great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-10-21

Excellent

"The product showed up on time very quick delivery I had multiple people online helping me come up with what I needed it was a very good experience"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-21

awesome furnace

"great job on product, great job on delivery, and great job conversing with professional on the chat about my purchase and my needs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-21

Another satisfied customer

"This was my 2nd purchase from Alpine and once again I was not disappointed. Great website + free and extremely fast shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-10-21

Mini split

"Delivery was great! Delivery man called before he got to my house to let us know he was on the way. Easy delivery for a large item."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-19

Quick delivery

"It's not installed yet but everything looks good and should be easy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-19

Service price

"Quality parts good price delivered on time "