ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.14/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.19/5
Customer service:
4.05/5
Return/Replacement policy:
3.96/5

Verified
5/5

2024-09-20

Best delivery person ever

"When my delivery came I was very stressed due private issues. The delivery driver was understanding and went above and beyond to help me with stowing my new ac unit and helped me dispose of the palate, she even gave me a hug before she left."

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2024-09-20

Gsxn4

"Purchased a roof unit in March 2024, installed by Comfort Zone H & C. The first time I tried to use it, after being installed and inspected by Comfort zone, it did not work. When the service person finally arrived he stated that it was not properly charged with freon from the company. He said he repaired it and a few weeks later it quit working again. Presently, it is not working again and we have called Comfort zone six times in three days. We change the filter every three weeks. I don't know if the issue is the unit or the company representing them.
Harold Singley El Paso, TX
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-09-20
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for sharing your feedback with us. We want to apologize for any issues you have experienced with your GSXN4 AC Unit. If we can provide any further assistance please reach out to our customer solutions team at (800) 865-5931.”


Verified
1/5

2024-09-20

Sales agent sold me an undersized unit.

"As a loyal customer who's purchased 7 HVAC systems from AlpineHomeAir.com, I'm disappointed. My recent 2-ton system, recommended by their sales agent, is severely undersized. Despite following all troubleshooting steps, it fails to adequately cool. The company refuses to address the issue or offer solutions, disregarding years of customer loyalty. Now, I'm left with an expensive, ineffective system. Get multiple opinions on sizing and be wary of their customer service. They do not call you back when you leave a voicemail or follow through on scheduled calls. Do not trust them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-09-20
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for sharing your feedback with us. We want to truly apologize for any issues you have experienced with your Heat Pump System. If we can provide you with any further assistance or if you have any questions please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2024-09-18

quick shipping. no problems.

"I just bought line sets so they were exactly what they were described."


Verified
5/5

2024-09-18

thanks

"very good experience and delivery, thanks a lot"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-18

fast delivery

"Fast delivery,
Good servise
"


Verified
5/5

2024-09-17

Will buy again

"Very good and will recommend "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-16

Great Service!

"The services provided were very good, and the staff was very helpful during the process of my order!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-16

The Best

"The Best purchase, for my home."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-09-16

So far, so good, waiting to see how it takes for delivery.

"My son Ronnie Jones ordered this unit. We are waiting to how smoothly the delivery will go.
Thank you so much.

Candee L. Waite
"

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2023-05-30

Excellent technical support.

"I bought a complete split system with a furnace, evap coil and condenser. Unit is working as expected. Alpine tech support provided an excellent support during installation and during performance checking of the system. Very pleased with this purchase and outcome!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-13

Great customer service and pricing

"Fast easy delivery along with excellent staff ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-13

New Gas Furnace

"Awesome experience arrived promptly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-13

Great service

"Second purchase and highly recommended "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-12

Very Satisfied Customer

"Ordering was easy, delivery was fast, packaging and product quality was good and documentation was sent in an email and questions via email were promptly addressed. You should be proud of your companies performance."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process